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10+ 8*8 X Series Alternatives and Competitors

Rating

9

Pricing

$12

Reviews

1638+ Reviews

Category

UCaaS Providers

Industry

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Effective communication fosters productive and healthy interactions among coworkers and peers.  8x8 is a formidable communications platform that provides a contact center for voice, video, chat, and AI-powered workflows to maintain steady business lines. It has a user rating of 7.4 out of 5 stars and stands with a revenue of $446,002,000.

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Top Alternatives for 8*8 X Series

  1. #1Ringcentral UCaaS Providers
  2. #2Nextiva UCaaS Providers
  3. #3Dialpad UCaaS Providers
  4. #4Mitel UCaaS Providers
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4 Mitel UCaaS Providers Visit Now 8 $20.99 1682+ Reviews
5 Fuze UCaaS Providers Visit Now 8.4 $15.00 1629+ Reviews
6 GoToConnect UCaaS Providers Visit Now 9 $19.95 1680+ Reviews
7 Avaya Onecloud UCaaS Visit Now 8.8 $41 1622+ Reviews
8 Zoom UCaaS Providers Visit Now 9 $10 1628+ Reviews
9 MiCloud Connect Visit Now 8 $20.99 1637+ Reviews
10 Vonage UCaaS Providers Visit Now 9 $19.99 1634+ Reviews

Features

  • Integrated workflow
  • Document tracking
  • Mobile and desktop apps
  • Integrate with leading CRM systems
  • Multichannel contact center solution

Q & A

What does this upgrade mean to me?

8x8 is in the process of upgrading all customers that are currently on our legacy Classic system to our latest X Series platform. This will enable us to continue to bring you better performance, new features, security enhancements, and other benefits. This upgrade includes the following:

  • A new phone system admin portal with a modern, simple-to-use layout
  • The relocation of all billing settings in a separate portal, accessible from your Application Panel
  • Shorter and easier-to-read bills, with individual service items displayed within bundled Licenses

How long will the upgrade take?

Once begun, the upgrade itself will take about 15 minutes.

What's the difference between Account Manager and 8x8 Admin Console?

8x8 Admin Console may look different, but all the functionality you had before is still present. For more details on what's changed, review our guide on the X Series Upgrade Impact.

Will all of my 8x8 accounts be upgraded?

If you are the admin for multiple 8x8 accounts, you may not see all of those accounts listed in your upgrade notice email. The remainder of your accounts will get upgraded when eligible. Please expect another email notification for the rest of your accounts soon.

How can I access 8x8 Work Manuals and User Guides?

You may access the 8x8 Work Manuals and User Guides by clicking this link.

Where can I locate the details of an 8x8 Meet?

You may locate, access, and browse the details of an 8x8 Meet through this link.

Reviews

“ LOVE 8X8! 5 STARS. ”
5/5 (overall) - Kylie Gorman
Pros:
  • Messaging via I'm except there's no caller ID in texts 1:1s which gets confusing.
  • LOVE the transferring options and listening in on others' calls to learn/training/development.
Cons:
  • It's super confusing when I'm texting someone and there's no caller ID associated with it and it's too many steps to create contacts for all my prospects and connections.
  • Sometimes it's finicky with hold and transfer options
“ Efficient, Cost efficient and feature rich VOIP Phone System ”
5/5 (overall) - Verified Reviewer
Pros:
  • Voicemails are retained online, are accessible via the desk phone, via the online app and are delivered by voicemail that can be saved as a permanent record.
  • Sending and receiving faxes is easy and can be done at your desktop, the PDF attachments of each fax can be saved and filed in the appropriate cleint document file.
Cons:
  • I sometimes have difficulty accessing my admin folders to change certain information; generally, communications via support easily resolve this issue

General Information

8x8’s Contact Center empowers AI-related workflows by streamlining their communications. Through its Business Phone, companies are sure to put their business on the map with local numbers and global connectivity from one easy app. Furthermore, HD video meetings and team chats are also available for better engagement and team functionality.

Benefits and Features

  • Transforms your organization into an agile enterprise with the tailored employee and customer experiences for everyone, anywhere, on any device
  • One directory with real-time presence
  • Handoffs with context
  • Provisions, configures, manages, and monitors all your communications with one administration console
  • Single deployment workflow for business and contact center users
  • Easily connect popular business and CRM apps, and help your teams achieve new levels of productivity without complexity or cost
  • Real-time organization-wide reporting
  • Recording, coaching, and speech analytics
  • AI-powered insights and workflows
  • 99.999% Platform-wide uptime SLA
  • One governance, security, and data privacy model
  • 35+ available cloud regions
  • 24/7 expert technical support

Conclusion

8x8 paves the way for open, transparent, and productive business teams. Your employees are always in the loop with this communications platform because its goal is to be inclusive, easy to operate, and accessible no matter where you are situated in the world. The strength in every successful and sturdy team relies on its ability to constantly communicate and update its work-related tasks.

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