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10+ GoToConnect Small Business Phone Alternatives and Competitors

Rating

9.4

Pricing

$24.00

Reviews

1680+ Reviews

Category

Small Business Phone

Industry

Services

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There are now a lot of cost-efficient and more advanced business phone services providers in the market. According to BullsEye Telecom, in 2019, VoIP market research shows companies can save 50% to 75% on communication costs using VoIP instead of the traditional landline services. GoToConnect is one of the best choices for small businesses to get an affordable phone system with all the needed features. It makes VoIP simple. GoToConnect also offers easy to deploy and easy-to-use virtual phone system with video conferencing and built-in messaging.

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Top Alternatives for GoToConnect Small Business Phone

  1. #1Nextiva Small Business Phone
  2. #2Ringcentral Small Business Phone
  3. #3Ooma Small Business Phone
  4. #4Zoom Small Business Phone
  5. #5Grasshopper Small Business Phone
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No. Logo Name Website Rating Pricing Reviews
1 Nextiva Small Business Phone Visit Now 8.4 $21.95 1976+ Reviews
2 Ringcentral Small Business Phone Visit Now 9 $19.99 1659+ Reviews
3 Ooma Small Business Phone Visit Now 9.6 $19.95 2245+ Reviews
4 Zoom Small Business Phone Visit Now 9.6 Free 1649+ Reviews
5 Grasshopper Small Business Phone Visit Now 9 $26.00 1706+ Reviews
6 Vonage Small Business Phone Visit Now 9 $19.99 1604+ Reviews
7 Phone.com Small Business Phone Visit Now 9 $12 1629+ Reviews
8 Mitel Small Business Phone Visit Now 8.8 $20.99 1687+ Reviews
9 Dialpad Small Business Phone Visit Now 8.8 $15 1649+ Reviews
10 8*8 Small Business Phone Visit Now 9 $12 1638+ Reviews

Features

  • Save on communication
  • Voicemail to Email
  • Hot Desking
  • Multi-Site Compatible
  • Ring Groups
  • Customizable Dial Plans
  • Unlimited Extensions

Q & A

What are the different plans?

You can choose from the Basic, Standard, and Premium plan. These are priced differently and depend on your needs. The plans can start at $22 a month.

How does the free trial work?

The free trial will not request your credit card. You can get started by simply signing up for the 14-day trial, and this is already for five users. You already have access to a good amount of features.

What are other features?

Free International Calling, Ring Groups, Call Forwarding, Virtual Voicemail, Video Conferencing, Auto-Attendants, Call Analytics

Which calling countries are included in the "free international calling" feature?

GoToConnect offers international calling up to 52 countries, but only for the Standard and Premium users.

Is the interface easy to navigate?

GoToConnect is pretty easy to use. There is a visual drag-and-drop interface in the Dial Plan Editor where you can instantly follow and change your call flows. It also makes it easy for adding custom greetings and setting up call routing for different times of the day or situations. The admin interface gives great visibility into how your teams are connecting for actionable insights.

Is using GoToConnect safe?

GoToConnect uses enterprise-grade privacy and security. It keeps all conversations and other data safe. It is SOC 2 Type II and GDPR compliant.

What if I need new hardware/phones?

You can get new phone directly from GoToConnect. You may reach the Sales team.

Reviews

“ Never miss a message. Always be available when you're on the go ”
4.5/5 (overall) - John G
Pros:
  • I work from multiple locations. But with GoToConnect (formerly Jive), my colleagues can always reach me at one number no matter where I am.
Cons:
  • This one is on me, not on the product: GoToConnect works so well and invisibly in the background that, on those occasions when I do need to poke around to tweak something, I am not familiar enough with the menus to quickly pop in and do what I need.
“ Great phone and communications system, but still needs some fine tuning ”
4.5/5 (overall) - Mike S
Pros:
  • It is nice to have all the communications unified under one interface. We previously used a Mitel on premises solution and we were limited by what it could do and how we could expand it. There was no unified communications component of it and we were stuck with 10 year old technology, and the only way to improve it was to do a forklift upgrade to a new on premises solution
  • This really helped us personalize the phone call experience. Now we can truly make our employees mobile without losing that personal touch. This is especially important now that we have so many employees working from home due to Covid 19. Plus some of our employees no longer even use a physical phone, they have migrated to a soft phone and they love it.
Cons:
  • It seems to be lacking in the richness of the interface. For instance the text messaging or Chat features could be layed out in a manner more similar to the layout on a smartphone. That would make it more intuitive for users. And it seems like Microsoft Teams or Zoom has a richer web conferencing interface than GoToConnect does
  • For instance in Zoom you can do more things when you're in a video conference that allows the experience to be more full featured, such as break out rooms. I'd like to see more development done to keep up with the industry leaders. Also sometimes when talking over the app the conversation can be choppy leading to an unhappy user experience.

Benefits:

  • GoToConnect offers an all-in-one communication service for businesses that's highly customizable and scalable. It lets you have simple meetings and VoIP on the cloud, a single environment accessible for everyone. 
  • It is a very reliable VoIP service for small business hosted in 9 different data centers in different parts of the world.
  • You can make calls from various devices. You can switch between your desk phone, desktop app, or the GoToConnect mobile app to stay connected wherever you are. 
  • Having unified communication through GoToConnect reduces the number of dropped calls and choppy or bad connections. There are a lot of features and tools you can use, perfect for collaboration. It even supports video conferencing.
  • GoToConnect offers different plans depending on what your business needs. It also has a free trial.
  • It offers seamless integrations with other leading communication software, including Salesforce, Google Workspace, Slack, Microsoft Teams, Zoho, Outlook, and more.

Conclusion

GoToConnect for small businesses offers a unified cloud-based VoIP phone service that is feature-rich. It can handle your business' calls, meetings, and messages from anywhere and still collaborate like in an actual office. GoToConnect is designed to be easy to set up and to use with a very intuitive platform. Users get 24/7 customer support. It is one of the always highly-rated small business VoIP providers.

Alternatives

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