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10+ Best Call Center Consulting Services 2023

Leveraging critical customer insights and decades of executive-level experience, our Contact Center Management consultants work with your organization to identify important opportunities for process consistency, channel alignment, operational improvements, and financial efficiency—enhancing the lifetime value of. Read More

Top Alternatives for Call Center Consulting

  1. #1EPIC Connections
  2. #2Arise
  3. #3Five Star Call Centers
  4. #4Strategic Contact
  5. #5Global Contact Call Center Consulting
Load More
No. Logo Name Website Rating Pricing Reviews
1 EPIC Connections Visit Now 8 Custom 1576+ Reviews
2 Arise Visit Now 7.5 Custom 1584+ Reviews
3 Five Star Call Centers Visit Now 8 $25 1579+ Reviews
4 Strategic Contact Visit Now 7.4 Custom 1528+ Reviews
5 Global Contact Call Center Consulting Visit Now 7.2 Custom 1586+ Reviews
6 The Connection Visit Now 7.8 Custom 1584+ Reviews
7 Datamark.net Visit Now 7.2 Custom 1584+ Reviews
8 Northridge Group Visit Now 7.8 Custom 1566+ Reviews
9 COPC Inc Visit Now 8.6 Custom 1592+ Reviews
10 ICMI Visit Now 8 $199 1632+ Reviews

EPIC Connections

EPIC Connections is a contact center operations expert widely experienced in a variety of industries with in-depth knowledge in the functional aspects including sales, service, and tech support, earning the company its stripes in over 375 customer engagements where it has honed its best practices from actual experience.

Arise

Arise leverages its deep industry insights and expertise in unlocking the additional value of the business. It spearheaded the creation of numerous call center technology platforms as well as customer management business processes and crowdsourcing with industry recognition that attracts more and more organizations including many Fortune 500 companies in pursuing its time-honored ingenuity in managing forthcoming shifts of customer traffic.

Five Star Call Centers

Five Star Call Centers is a company that provides call center consulting services and delivers an array of solutions created to fit the specific needs of clients such as inbound call, email, chat, social media, text, outbound call support, and more. The company is composed of a team of industry experts and IT professionals who can support any independent call center needs.

Strategic Contact

Strategic Contact is a platform that operates as an independent contact center consulting firm that provides objective perspectives, helping clients from different industries prepare and adapt to change and growth, assess the current environment, develop strategies, evaluate, and implement new technologies, refine processes, develop virtualized center configurations, and conduct business case analysis.

Global Contact Call Center Consulting

Global Contact Services is a premier provider of call center services for companies that are looking for a well-trained and highly efficient staff of communicators. They guarantee customer satisfaction and high sales profitability.

The Connection

The Connection is a dedicated call center company that outsources highlight-trained call center personnel for the purpose of improving and amplifying your company’s business operations especially in the field of customer support.

Datamark.net

Through Datamark call center consulting, your organization can decrease caller wait times through enhanced operational procedures, automation technologies, and the smartest software solutions. It works with large enterprises, government agencies, and Fortune 500 businesses, with processing centers located in the US, India, and Mexico. Datamark helps you leverage Lean Six Sigma methodologies that improve the way you do business.

Northridge Group

The Northridge Group is a top call center consulting company with dynamic senior-level consultants on its team who have 20 to 25 years of experience in the industry. The call center consulting services are under its Contact Center Management service. Its consulting services provide improved and enhanced operational performance and help increase your revenue through optimizing the customer experience.

COPC Inc

COPC Inc. is a company that provides consulting, training, certification, benchmarking, and research services for operations that support the customer experience. The company works with clients to assess, plan, and implement their operations to provide a flawless and productive customer experience, also offering CX training and certification services. COPC Inc. is also consistent in improving customer satisfaction, increasing revenue, and reducing costs.

ICMI

ICMI is a platform that provides services that help clients who want to develop their customer service by empowering contact center excellence through training, events, consulting, and informational resources. The company offers comprehensive resources for customer management professionals, from frontline agents to executives, who wish to increase their efficiency at every level of the contact center.

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