10+ Best User Research Softwares 2021
Table of Content
User research software, also known as user experience testing software, allows organizations to create deeper empathy for their customers by understanding what they think, feel, say, and do at different points in the customer journey.
| ||Suzy User Research||4.8||Matt B. Britton||Custom||2009||$20 M||101+||New York||2000+ Reviews||N/A|
| ||Survicate||4.7||Kamil Rejent||$0||2013||$1 M||26+||Warsaw||3980+ Reviews||N/A|
| ||Userlytics||4.2||Alejandro Rivas-Micoud||$49||2009||$2.9 M||60+||San Francisco||5900+ Reviews||N/A|
| ||Qualaroo||4.8||Sean Ellis||$100||2012||$2.3 M||16+||San Antonio||4982+ Reviews||N/A|
| ||WEVO||4.7||Nitzan Shaer||$100||2016||$1.3 M||50+||Boston||5900+ Reviews||N/A|
| ||Respondent User Research||4.8||Jack Pratten||Custom||2016||$4.7 M||46+||New York||1888+ Reviews||N/A|
| ||User Interviews||4.3||Basel Fakhoury||$40||2015||$5 M||48+||Brooklyn||6570+ Reviews||N/A|
| ||Lookback||4.6||Henrik Mattsson||$99||2013||$2.9 M||30+||San Francisco||4900+ Reviews||N/A|
| ||Hotjar||4.4||David Darmanin||$99||2014||$9.4 M||100+||St Julian's||9800+ Reviews||350000+|
| ||UserTesting Research||4.5||Andy MacMillan||Custom||2007||$119 M||550+||San Francisco||1698+ Reviews||N/A|
Suzy is a consumer insights platform that connects you directly to your target audience to gain real-time feedback on any business decision, big or small. It was founded in 2009 and is headquartered in New York City, New York. It is utilized for concept testing, creative research, package testing, and customer experience testing.
Since 2013, Survicate has established itself as the world’s leading platform for collecting customer insights. It provides a powerful, all-in-one solution for gathering your users’ opinions and attitudes towards your product. With over 500 customers worldwide, it focuses on using the best technology to secure the stability and scalability of its services.
Userlytics, based in San Francisco with locations in Europe, North America, and Asia Pacific, has been helping global businesses and agencies improve their user and customer experience since 2009. Clients get access to Userlytics' professional services team, which can create reports with analysis and specific recommendations to help them enhance their user and customer experiences.
Qualaroo is a software as a service (SaaS) solution that helps businesses obtain useful information from their prospects and customers while they're on your website or app. Qualaroo's real-time feedback platform is used by companies all around the world, including Zillow, Twilio, and TripAdvisor, for its advanced targeting capabilities, seamless design, and reporting dashboard.
WEVO is the fastest customer experience company to figure out why visitors aren't engaging. WEVO's human-augmented Artificial Intelligence model enables marketers to optimize live websites as well as concept designs without the need for live traffic. WEVO is used by leading corporations such as Intuit and LogMeIn to minimize the risk of new campaigns and product launches.
Respondent is a marketplace that connects researchers with business leaders for in-depth interviews. Respondent is used by IBM, Oracle, Twilio, and Microsoft, among several other companies, to conduct research and make better business decisions. The company was founded in 2016 and has a diverse team that is working to create a diverse research product.
User Interviews was established in 2015 by co-founders Basel Fakhoury, Dennis Meng, and Bob Saris. They believe that receiving consistent user feedback is the key to success. The platform provides fast and affordable recruiting for user experience research. User Interviews has more than 70 valued employees located in over 15 states.
Lookback is a customer research platform for usability testing and interviewing. Since its founding in 2013, Lookback has been providing its clients with the ability to interact with real users in-depth, in real time, and in real contexts. Lookback's customers range from one-person teams to the world's largest research organizations.
Hotjar began in 2014 as a people-first, self-funded, and fully dispersed corporation. They teamed up with Contentsquare after seven fantastic years to bring their mission to the next level. They have a global workforce of over 200 Hotjarians operating remotely across Europe, the Americas, and Africa to assist consumers in over 180 countries.
Launched in 2007, UserTesting is a leading on-demand human insight tool that gives businesses a first-hand understanding of how and why their target audience behaves during any experience. They have offices located in the San Francisco Bay Area, Atlanta, Georgia, Edinburgh, Scotland, Singapore, and other remote locations across the world.