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10+ Best User Research Softwares 2021

User research software, also known as user experience testing software, allows organizations to create deeper empathy for their customers by understanding what they think, feel, say, and do at different points in the customer journey.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Suzy User Research 4.8 Matt B. Britton Custom 2009 $20 M 101+ New York 2000+ Reviews N/A
Survicate 4.7 Kamil Rejent $0 2013 $1 M 26+ Warsaw 3980+ Reviews N/A
Userlytics 4.2 Alejandro Rivas-Micoud $49 2009 $2.9 M 60+ San Francisco 5900+ Reviews N/A
Qualaroo 4.8 Sean Ellis $100 2012 $2.3 M 16+ San Antonio 4982+ Reviews N/A
WEVO 4.7 Nitzan Shaer $100 2016 $1.3 M 50+ Boston 5900+ Reviews N/A
Respondent User Research 4.8 Jack Pratten Custom 2016 $4.7 M 46+ New York 1888+ Reviews N/A
User Interviews 4.3 Basel Fakhoury $40 2015 $5 M 48+ Brooklyn 6570+ Reviews N/A
Lookback 4.6 Henrik Mattsson $99 2013 $2.9 M 30+ San Francisco 4900+ Reviews N/A
Hotjar 4.4 David Darmanin $99 2014 $9.4 M 100+ St Julian's 9800+ Reviews 350000+
UserTesting Research 4.5 Andy MacMillan Custom 2007 $119 M 550+ San Francisco 1698+ Reviews N/A

Suzy User Research

4.8 User Rating
Custom Price
Lead Capture Form, Target Segments, Skip Logic Features
Overview
Suzy is a consumer insights platform that connects you directly to your target audience to gain real-time feedback on any business decision, big or small. It was founded in 2009 and is headquartered in New York City, New York. It is utilized for concept testing, creative research, package testing, and customer experience testing.

Survicate

4.7 User Rating
$0 Price
Lead Capture Form, Target Segments, Skip Logic Features
Overview
Since 2013, Survicate has established itself as the world’s leading platform for collecting customer insights. It provides a powerful, all-in-one solution for gathering your users’ opinions and attitudes towards your product. With over 500 customers worldwide, it focuses on using the best technology to secure the stability and scalability of its services.

Userlytics

4.2 User Rating
$49 Price
Privacy Protection, Quantitative, Automatic Features
Overview
Userlytics, based in San Francisco with locations in Europe, North America, and Asia Pacific, has been helping global businesses and agencies improve their user and customer experience since 2009. Clients get access to Userlytics' professional services team, which can create reports with analysis and specific recommendations to help them enhance their user and customer experiences.

Qualaroo

4.8 User Rating
$100 Price
Email Marketing, Data Analysis Tools, Skip Logic Features
Overview
Qualaroo is a software as a service (SaaS) solution that helps businesses obtain useful information from their prospects and customers while they're on your website or app. Qualaroo's real-time feedback platform is used by companies all around the world, including Zillow, Twilio, and TripAdvisor, for its advanced targeting capabilities, seamless design, and reporting dashboard.

WEVO

4.7 User Rating
$100 Price
Collaboration, Analytics, Recruitment Pool Features
Overview
WEVO is the fastest customer experience company to figure out why visitors aren't engaging. WEVO's human-augmented Artificial Intelligence model enables marketers to optimize live websites as well as concept designs without the need for live traffic. WEVO is used by leading corporations such as Intuit and LogMeIn to minimize the risk of new campaigns and product launches.

Respondent User Research

4.8 User Rating
Custom Price
Competitive research, Identifying problems, Identifying needs Features
Overview
Respondent is a marketplace that connects researchers with business leaders for in-depth interviews. Respondent is used by IBM, Oracle, Twilio, and Microsoft, among several other companies, to conduct research and make better business decisions. The company was founded in 2016 and has a diverse team that is working to create a diverse research product.

User Interviews

4.3 User Rating
$40 Price
Behavior logic, Tracking code, Visitor recordings Features
Overview
User Interviews was established in 2015 by co-founders Basel Fakhoury, Dennis Meng, and Bob Saris. They believe that receiving consistent user feedback is the key to success. The platform provides fast and affordable recruiting for user experience research. User Interviews has more than 70 valued employees located in over 15 states.

Lookback

4.6 User Rating
$99 Price
Collaborative dashboard, Create highlights, Private projects Features
Overview
Lookback is a customer research platform for usability testing and interviewing. Since its founding in 2013, Lookback has been providing its clients with the ability to interact with real users in-depth, in real time, and in real contexts. Lookback's customers range from one-person teams to the world's largest research organizations.

Hotjar

4.4 User Rating
$99 Price
Behavior logic, Tracking code, Visitor recordings Features
Overview
Hotjar began in 2014 as a people-first, self-funded, and fully dispersed corporation. They teamed up with Contentsquare after seven fantastic years to bring their mission to the next level. They have a global workforce of over 200 Hotjarians operating remotely across Europe, the Americas, and Africa to assist consumers in over 180 countries.

UserTesting Research

4.5 User Rating
Custom Price
Dashboard, Multiple Choice Questions, Rating Scale Questions Features
Overview
Launched in 2007, UserTesting is a leading on-demand human insight tool that gives businesses a first-hand understanding of how and why their target audience behaves during any experience. They have offices located in the San Francisco Bay Area, Atlanta, Georgia, Edinburgh, Scotland, Singapore, and other remote locations across the world.