10+ Best Support and Helpdesk Software 2023

Zoho Desk is a web-based help desk application that allows you to efficiently manage your customer support activities. You can quickly allocate, track, and set up notifications on help desk tickets with Zoho Desk. You may tailor Zoho Desk to fit your company's needs and ensure that your customers are happy with their customer service.

HappyFox is among the top SaaS companies offering support and help desk platforms. Their help desk/support software is used by more than 12,000 companies across over 70 countries. Their platform made a significant impact on customer service teams in industries such as retail, information technology, manufacturing, eCommerce, media, non-profit, and government.

Help Scout launched in April of 2011 and since then has been helping companies achieve streamlined customer service operations. They aim to optimize the customer experience with innovative help desk tools. Their platform offers solutions that empower teams to build strong customer relationships while remaining productive. They cater to more than 12,000 customer-facing teams across 140+ countries.

Kayako is one of the best at providing help desk and customer service software. The company started in 2001 and their platform is used by over 130,000 support agents worldwide, serving around 100 million customers. Kayako's software is trusted by startups, Fortune 100 companies, charitable organizations, and even government agencies.

SysAid is a help desk software solutions company that started in 2002. They created their platform to allow IT teams to get a breather from tedious customer service tasks and let them focus more on IT-related operations. SysAid has helped IT teams working in industries such as healthcare, human resources, and many more.

ManageEngine is an incredible IT management software under the umbrella of Zoho Corporation. It offers flexible solutions that enable IT teams to deliver seamless customer service at minimal expenses. It was created with the ultimate purpose of making IT management operations easier, and in return, yield the best outcomes and achieve customer satisfaction.

Spiceworks is a known platform that offers solutions for IT professionals and tech brands. It has been operating since 2006 and has connected tech buyers and sellers in the IT industry. Other than that, it offers an excellent help desk software that empowers IT teams to provide support conveniently and efficiently.

SolarWinds is one of the leading companies offering various business solutions. For over two decades, they've provided solutions for data management, network management, IT management, support and helpdesk, and many more. Their goal is to help organizations overcome challenges and issues, especially when it comes to management and customer service.

LiveAgent is a platform that offers help desk and live chat software to help businesses provide better customer service across multiple platforms and channels. Since its establishment in 2006, LiveAgent has been servicing more than 150 million users and 40 thousand businesses around the world which enables the platform to generate $85.0K in revenue in the first quarter of 2022.

Freshdesk is a SaaS-based platform that provides customer support software that helps businesses provide satisfying customer service. Since its establishment in 2010, Freshdesk has been extending its services to more than 50 thousand businesses around the world which helped the platform generate an estimated annual revenue of $1.1 billion a year.