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10+ Best Social Customer Service Softwares 2022

Social customer service software allows companies to reach out to customers and users via social media outlets. Companies may use social customer service tools in conjunction with other social tools such as social media management, social media monitoring, and social media analytics tools.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Statusbrew Social Customer Service 4.7 Tushar Mahajan $99 2011 $5.4 M 100+ India 1787+ Reviews 250000+
Sprinklr Modern Care 4.6 Ragy Thomas Custom 2009 $300 M 1900+ ‎New York 1784+ Reviews 14000000+
LiveAgent Social Customer Service 4.7 Viktor Zeman Free 2004 N/A 50+ Bratislava 1788+ Reviews 2750+
Reputation Social Customer Service 4.5 Joe Fuca Custom 2006 $75.7 M 500+ Redwood City 7600+ Reviews N/A
Salesforce Digital Engagement 4.2 Marc Benioff $25 1999 $17.1 B 49000+ San Francisco 6700+ Reviews 150000+
Sprinklr Modern Engagement Social Customer Service 4.1 Ragy Thomas Custom 2009 $300 M 1900+ ‎New York 1784+ Reviews 14000000+
Front Social Customer Service 4.7 Mathilde Collin $9 2013 $16 M 209+ San Francisco 1698+ Reviews 4400+
Zoho Desk Social Customer Service 4.4 Sridhar Vembu Free 1996 $600 M 9100+ Chennai 1777+ Reviews 300000+
SproutSocial Social Customer Service 4.3 Justyn Howard $99 2010 $87.8 M 687+ Chicago 1558+ Reviews 25000+
Freshdesk Social Customer Service 4.5 Girish Mathrubootham Free 2010 $200 M 5000+ California 1989+ Reviews 40000+

Statusbrew Social Customer Service

4.7 User Rating
$99 Price
Access Control, Analytics, Collaboration Tools Features
Overview
Attract and engage customers on social media at a large scale. Statusbrew is a social media interaction platform that brings your team together, integrates your social inbox, and automates tasks. There's even more. Statusbrew's yearly revenue is currently expected to be $5.4 million.

Sprinklr Modern Care

4.6 User Rating
Custom Price
Social engagement, Reporting, Content marketing Features
Overview
The world's premier proactive, digital-first customer service experience. 90 percent of customers want answers to service questions right away1, and voice systems can't keep up. Sprinklr Modern Care is the first digital-first solution backed by a unified customer experience management (Unified-CXM) platform, allowing you to connect consumers sooner and scale service with a human touch across 30+ channels. $386.9 million in revenue.

LiveAgent Social Customer Service

4.7 User Rating
Free Price
Help center, Hybrid tickets, Automatic call routing, Time tracking Features
Overview
With an all-in-one help desk solution, LiveAgent is a fully-featured help desk software that enables you introduce personalisation to your client interactions. An omnichannel universal inbox, real-time live chat, a built-in phone center, and a rich customer care site combine to form LiveAgent. Liveagent brings about $3.6 million in revenue.

Reputation Social Customer Service

4.5 User Rating
Custom Price
Reputation Management, Customer Engagement, Review Monitoring Features
Overview
We're the first to arrive. The first to recognize the importance of feedback. All of our interactions are added together to form a total. Not simply as data, but as the gasoline that propels a company forward. We are pioneers in the field of Reputation Experience Management. And we've been building the top platform to improve the consumer experience, your brand's online presence, and link you with the communities that matter for the past decade. Our superpower isn't simply gathering sentiment data; it's also providing you with actionable insights so you can anticipate your customers' and communities' requirements. Reputation.com's yearly revenue is currently expected to be $88.7 million.

Salesforce Digital Engagement

4.2 User Rating
$25 Price
Lead Management, Reports and Dashboards, Sales Forecasting Features
Overview
Salesforce Digital Engagement is a method of responding to messages received through various platforms such as WhatsApp, SMS, Facebook Messenger, and Webchat. In today's work-from-home world, digital engagement is a must-have, as it ensures that service centers can serve consumers via their preferred communication mode. Finances. Salesforce reported sales of US$13.28 billion in fiscal year 2019, up 26 percent year over year and 26 percent in constant currency. The CRM behemoth reported US$12.41 billion in subscription and support revenues, up 27% year over year.

Sprinklr Modern Engagement Social Customer Service

4.1 User Rating
Custom Price
Social engagement, Reporting, Content marketing Features
Overview
With Sprinklr Modern Sales & Engagement, you can provide a great, brand-consistent experience to your customers from a single, unified platform, no matter where they are digitally. The revenue of Sprinklr Modern Engagement is $386.9 million.

Front Social Customer Service

4.7 User Rating
$9 Price
Help Desk & Ticketing Software, Advertising Software, Productivity Software Features
Overview
Front is your one-stop shop for all consumer communication. We mix the ease of email with the intelligence of a CRM to enable you to deliver personalized service at scale. Front App's annual revenue is currently expected to be $31.2 million.

Zoho Desk Social Customer Service

4.4 User Rating
Free Price
Customization Scheduled reports, Graphic dashboards, Workflow rules Features
Overview
To excite and retain customers, use omnichannel customer support software. Over 50,000 companies across the world rely on Zoho Desk to boost agent efficiency, boost customer satisfaction, and increase loyalty. With the industry's first context-aware help desk, you can transform your customer support. Zoho Desk has a market capitalization of 43.85 billion INR (US$610 million in 2020).

SproutSocial Social Customer Service

4.3 User Rating
$99 Price
Collaboration Publishing, Analytics Mobile, Reporting Features
Overview
The most popular platform for extracting actual business value from social media. According to top-tier software review sites, Sprout Social is a leader in usability, customer service and satisfaction, ROI, and user adoption. Total revenue was $37.3 million, up 33% from the fourth quarter of last year. When eliminating the impact of legacy Simply Measured sales, organic revenue increased by 36% in the fourth quarter of 2019. In the fourth quarter of 2019, total ARR was $158.3 million, up 34% over the previous quarter. Organic ARR was $157.2 million in the fourth quarter of 2019, up 36% over the previous quarter.

Freshdesk Social Customer Service

4.5 User Rating
Free Price
Activity log Ticket export, Smart automation, Customization Features
Overview
Freshworks makes it simple for businesses to surprise their customers and employees. We accomplish this by taking a novel approach to developing and providing software-as-a-service that is cost-effective, easy to implement, and tailored to the needs of the end-user. Freshworks, unlike legacy software, creates technology that is user-friendly, making it simple for IT, customer care, sales, marketers, and HR to accomplish their jobs and please their consumers. Freshworks reported $168.9 million in revenue and a loss of $9.8 million in the first half of 2021, compared to $110.5 million and a loss of $57.1 million in the first half of 2020.