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10+ Best Shared Inbox Softwares 2023

GrooveHQ

A shared inbox is an email inbox that multiple users can access and uses an email alias like support@ or info@. Usually, these inboxes aren’t owned by one single person – instead, they’re managed by a team.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
GrooveHQ 4.3 Alex Turnbull $9 2011 $5 M 50+ San Francisco 1888+ Reviews 5000+
Loop Email 4.9 Bostjan Bregar $9.47 2006 $9 M 41+ London 1777+ Reviews N/A
Trengo 4.6 Patrick Meutzner $6.10 2017 $5.5 M 41+ Utrecht 1658+ Reviews N/A
Helpwise 4.9 Melanie Leung-Shea $12 2019 $1 M 50+ Newark 1658+ Reviews N/A
Drag 4.5 Eduarda Bardavid Free 2018 $6 M 32+ London 1874+ Reviews N/A
Help Scout 4.3 Nick Francis Custom 2011 $15.1 M 100+ Boston 1698+ Reviews 7000+
Freshdesk Shared Inbox 4.4 Girish Mathrubootham Free 2010 $200 M 5000+ California 1888+ Reviews N/A
Gmelius 4.4 Florian Bersier Free 2016 $1.2 M 11+ Geneva 1854+ Reviews 10000+
Kayako 4.1 Varun Shoor $15 2001 $24 M 150+ Austin 1598+ Reviews N/A
Hiver 4.6 Niraj Ranjan Rout $7 2011 $12.3 M 85+ San Jose 1874+ Reviews N/A
View Details Visit Website

GrooveHQ

4.3 User Rating
$9 Price
Intuitive dashboard, Performance Report, Customer History Features
Overview
GrooveHQ is a more effective approach to assist your clients. Its shared inbox, knowledge base, and reports enable your team to give personalized assistance to a large number of people on a budget. GrooveHQ is a privately held company situated in Newport, Rhode Island, that was founded in 2011 and has generated over $5 million in sales.
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Loop Email

4.9 User Rating
$9.47 Price
Email Management, Remote Work, Collaboration Features
Overview
Loop Email, founded in 2006, adds messaging to existing inboxes so that teams can share and discuss information in real time. Loop is a safe email software that improves the security of your Gmail or Outlook inbox. It organizes your email around the people and teams that are important to you.
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Trengo

4.6 User Rating
$6.10 Price
Alerts, Customer Engagement, Live Chat Features
Overview
Trengo is a useful tool for keeping track of all of your prospects, clients, and team members. The multi-channel team inbox enables users to collaborate with colleagues and effectively interact with prospects and clients via all available communication channels. Trengo was established in 2017 and has more than 40 valued and outstanding workers.
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Helpwise

4.9 User Rating
$12 Price
Unlimited Saved Replies, Premium Integrations, Advanced Analytics Features
Overview
Helpwise is a SaaS Labs, Inc. product. SaaS Labs is a digital solutions company based in the state of Delaware (United States) with over 60 employees located around the United States, India, Philippines, and other parts of the globe. They produce B2B products at SaaS Labs around the concept of "Remote, Cloud, and Automation." JustCall, CallRoot, and Helpwise are just a few of their successful products on the market.
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Drag

4.5 User Rating
Free Price
Advanced Workflow, Collaboration, Integrations Features
Overview
Drag, established in 2018, is the world's first all-in-one workspace for Gmail. From Gmail, you can serve clients, organize tasks, and finish sales all in one location. Stop hopping between tools and manage everything from your inbox. Over 30,000 experts in over 30 countries rely on Drag. It is simple to set up and requires no training.
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Help Scout

4.3 User Rating
Custom Price
Integrated knowledge base, Automated actions, Collision detection Features
Overview
When Help Scout was formed in 2011, there were no customer support systems that embodied Help Scout's client-centric values. Help Scout was established for companies that share a passion for treating their customers with respect. Customers range from small enterprises to high-growth startups and nonprofits who utilize Help Scout today.
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Freshdesk Shared Inbox

4.4 User Rating
Free Price
Activity log Ticket export, Smart automation, Customization Features
Overview
Freshdesk is a customer support software application that is suitable for businesses of all sizes. Companies can use the app to automate and manage their customer support. Freshdesk now employs more than 2,000 people and generates over $100 million in revenue annually from its more than 150,000 active users.
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Gmelius

4.4 User Rating
Free Price
Real-time collaboration, Internal email notes, Sales automation Features
Overview
Gmelius, which was built in the year 2016, provides a new method to collaborate, manage projects, and automate workflows within Google Workspace and beyond by linking your company's other platforms, such as Gmail, Slack, Trello, and others. Gmelius is a multi-cultural, young team situated in Geneva, Switzerland and the United States.
View Details Visit Website

Kayako

4.1 User Rating
$15 Price
Advanced ticket workflows, Customizable tickets, Integrations Features
Overview
Kayako helps teams of all sizes improve their ability to create frictionless customer support experiences, from startups to Fortune 100 corporations to charities and governments. Customer service software was clumsy, annoying, or simply not available when Kayako launched in 2001. Kayako transformed it into a friendly customer and employee help desk.
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Hiver

4.6 User Rating
$7 Price
Email Management, Archiving & Retention, Collaboration Features
Overview
Hiver allows you to handle customer service and sales from your Gmail inbox. Using Hiver, teams can communicate on shared email accounts like support@ or sales@ without leaving their Gmail accounts. Hiver, which is integrated into Gmail, functions as a full-fledged support desk. It provides everything you need to provide excellent customer service without the complications.