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10+ Best Service Desk Software 2022

A service desk is the software internal support teams use to organize, manage, and respond to questions and issues from employees. Generally, service desks are based on a ticketing system in which the client submits a ticket containing the details of their request.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Spiceworks Service Desk 4.3 Jay Hallberg Free 2006 $80 M 390+ Texas 3500+ Reviews N/A
Ivanti Service Manager 4 Jim Schaper Custom 1985 $500 M 5000+ South Jordan 2314+ Reviews N/A
Cherwell ITSM 4.2 Sam Gilliland $150 2004 $130 M 620+ Colorado Springs 1698+ Reviews 5500+
LogMeIn Rescue 4.6 William R. Wagner $108.25 2003 $1 B 3974+ Boston 1874+ Reviews 2000000+
ServiceNow IT Service Management 4.2 Bill McDermott Custom 2003 $346 M 11000+ Santa Clara 1888+ Reviews 6200+
Splashtop SOS 4.5 Mark Lee $5 2006 $32 M 165+ San Jose 1654+ Reviews N/A
BMC Helix ITSM 3.9 Ayman Sayed Custom 1980 $2 B 6000+ Houston 8743+ Reviews 10000+
SysAid Service Desk 4.5 Sarah Lahav Custom 2002 $28.2 M 100+ Airport City 1787+ Reviews 55000+
Jira Service Management 4.2 Mike Cannon-Brookes Free 2002 $1.2 B 3616+ Sydney 1798+ Reviews 135000+
Freshservice Service Desk 4.6 Girish Mathrubootham $13.37 2010 $100 M 500+ California 1878+ Reviews 10000+

Spiceworks Service Desk

4.3 User Rating
Free Price
Knowledge Base, Team Management, Collaboration Features
Overview
Spiceworks is a help desk software built for IT with all the features the professionals and other users need. It aids in providing support to users faster and without hassle. It uses Artificial Intelligence technology to provide unique insights to the market and connect professionals. Spiceworks can help you start managing tickets in no time.

Ivanti Service Manager

4 User Rating
Custom Price
Security Controls, Unified Endpoint Management, Asset Manager Features
Overview
Ivanti is one of the top companies offering high-end service desk and ITSM solutions. Though headquartered in the United States, Ivanti has 36 offices in 23 nations to easily and conveniently cater to their global customer base. Throughout the years, Ivanti has helped organizations solve plenty of IT and digital workflow challenges.

Cherwell ITSM

4.2 User Rating
$150 Price
Codeless architecture, Release management, Request fulfillment Features
Overview
Cherwell ITSM is a service management platform acquired by Ivanti in 2021. It's a software that's been empowering organizations to adapt to the rapid changes of the digital business world. Cherwell gave its users the means to deliver streamlined service management, improved user experience, and advanced automation processes. It's trusted by users around the world.

LogMeIn Rescue

4.6 User Rating
$108.25 Price
Remote Printing, Endpoint Management, Patch Management Features
Overview
LogMeIn is a company that pioneered remote work technology in 2003. They're among the world's biggest SaaS companies with around 2 million customers across 190 countries. Organizations, businesses, and enterprises trust their services in driving revenue, customer satisfaction, and better employee productivity. LogMeIn has over 3,500 employees working cohesively to further innovate their solutions.

ServiceNow IT Service Management

4.2 User Rating
Custom Price
HR service automation, Service creator, Demand management Features
Overview
ServiceNow is a long-time provider of digital workflow solutions which includes their service desk software. Their goal is to help companies experience smoother workflows that drive better productivity, employee satisfaction, customer satisfaction, and overall business results. Today, ServiceNow has already served countless companies and accumulated revenue worth hundreds of millions.

Splashtop SOS

4.5 User Rating
$5 Price
Blank screen, Screen auto-lock, Session idle timeout Features
Overview
Splashtop SOS is an incredibly powerful service desk software designed to help support and helpdesk professionals perform impromptu remote support across multiple devices notwithstanding their time and location where they can remotely access, control, and fix issues on their Windows, Mac, and even on mobile devices. The platform significantly reduces time spent on customer support while maintaining high cusomer satisfaction. It comes with an array of notable features that simplifies tasks, allowing anyone to achieve so much more via a remote desktop.

BMC Helix ITSM

3.9 User Rating
Custom Price
Knowledge Management, Incident Management, Smart Reporting Features
Overview
BMC Helix ITSM is a top-rated service management software that empowers organizations with cutting-edge automation, bringing in maximized delivery of high-quality services with guaranteed governance and compliance. The platform is designed with superior scalability, adaptability, and usability through an award-winning integration Platform-as-a-Service (iPaaS) while offering a seamless experience in multiple cloud environments. 

SysAid Service Desk

4.5 User Rating
Custom Price
Reports & Analytics, Help Desk, Active Directory Features
Overview
SysAid is an IT help desk software for IT teams to better handle tickets, manage assets, resolve issues, and more. It offers on-premise and cloud delivery models and various pricing models you can choose from. SysAid is flexible and easy to configure (codeless) and customize. Its native asset management and CMDB feature simplify tracking and auditing processes.

Jira Service Management

4.2 User Rating
Free Price
Roadmaps, Agile reporting, Customizable workflows Features
Overview
Jira Service Management is built to bring IT, development, operations, and business teams connect and grow together. It offers a range of features to receive, track, and manage customers' requests with ease. With this IT help desk software, customers will be sending requests through email, and it provides a customizable help center. It makes it easier for teams to categorize service requests, incidents, problems, and changes.

Freshservice Service Desk

4.6 User Rating
$13.37 Price
Analytics, Security, Calendar management Features
Overview
As an IT help desk software and ticketing system, Freshservice includes IT Service Management, IT Operations Management, IT Asset Management, and Project Portfolio Management. It helps admins manage incidents, changes, manage assets, etc. It also integrates with third-party applications. Freshservice is used by over 400,00 SMB, mid-market, and enterprises globally.