10+ Best Service Desk Software 2023
Spiceworks Service Desk
A service desk is the software internal support teams use to organize, manage, and respond to questions and issues from employees. Generally, service desks are based on a ticketing system in which the client submits a ticket containing the details of their request.
| ||Spiceworks Service Desk||4.3||Jay Hallberg||Free||2006||$80 M||390+||Texas||3500+ Reviews||N/A|
| ||Ivanti Service Manager||4||Jim Schaper||Custom||1985||$500 M||5000+||South Jordan||2314+ Reviews||N/A|
| ||Cherwell ITSM||4.2||Sam Gilliland||$150||2004||$130 M||620+||Colorado Springs||1698+ Reviews||5500+|
| ||LogMeIn Rescue||4.6||William R. Wagner||$108.25||2003||$1 B||3974+||Boston||1874+ Reviews||2000000+|
| ||ServiceNow IT Service Management||4.2||Bill McDermott||Custom||2003||$346 M||11000+||Santa Clara||1888+ Reviews||6200+|
| ||Splashtop SOS||4.5||Mark Lee||$5||2006||$32 M||165+||San Jose||1654+ Reviews||N/A|
| ||BMC Helix ITSM||3.9||Ayman Sayed||Custom||1980||$2 B||6000+||Houston||8743+ Reviews||10000+|
| ||SysAid Service Desk||4.5||Sarah Lahav||Custom||2002||$28.2 M||100+||Airport City||1787+ Reviews||55000+|
| ||Jira Service Management||4.2||Mike Cannon-Brookes||Free||2002||$1.2 B||3616+||Sydney||1798+ Reviews||135000+|
| ||Freshservice Service Desk||4.6||Girish Mathrubootham||$13.37||2010||$100 M||500+||California||1878+ Reviews||10000+|
Spiceworks Service Desk
Spiceworks is a help desk software built for IT with all the features the professionals and other users need. It aids in providing support to users faster and without hassle. It uses Artificial Intelligence technology to provide unique insights to the market and connect professionals. Spiceworks can help you start managing tickets in no time.
Ivanti Service Manager
Ivanti is one of the top companies offering high-end service desk and ITSM solutions. Though headquartered in the United States, Ivanti has 36 offices in 23 nations to easily and conveniently cater to their global customer base. Throughout the years, Ivanti has helped organizations solve plenty of IT and digital workflow challenges.
Cherwell ITSM is a service management platform acquired by Ivanti in 2021. It's a software that's been empowering organizations to adapt to the rapid changes of the digital business world. Cherwell gave its users the means to deliver streamlined service management, improved user experience, and advanced automation processes. It's trusted by users around the world.
LogMeIn is a company that pioneered remote work technology in 2003. They're among the world's biggest SaaS companies with around 2 million customers across 190 countries. Organizations, businesses, and enterprises trust their services in driving revenue, customer satisfaction, and better employee productivity. LogMeIn has over 3,500 employees working cohesively to further innovate their solutions.
ServiceNow IT Service Management
ServiceNow is a long-time provider of digital workflow solutions which includes their service desk software. Their goal is to help companies experience smoother workflows that drive better productivity, employee satisfaction, customer satisfaction, and overall business results. Today, ServiceNow has already served countless companies and accumulated revenue worth hundreds of millions.
Splashtop SOS is an incredibly powerful service desk software designed to help support and helpdesk professionals perform impromptu remote support across multiple devices notwithstanding their time and location where they can remotely access, control, and fix issues on their Windows, Mac, and even on mobile devices. The platform significantly reduces time spent on customer support while maintaining high cusomer satisfaction. It comes with an array of notable features that simplifies tasks, allowing anyone to achieve so much more via a remote desktop.
BMC Helix ITSM
BMC Helix ITSM is a top-rated service management software that empowers organizations with cutting-edge automation, bringing in maximized delivery of high-quality services with guaranteed governance and compliance. The platform is designed with superior scalability, adaptability, and usability through an award-winning integration Platform-as-a-Service (iPaaS) while offering a seamless experience in multiple cloud environments.
SysAid Service Desk
SysAid is an IT help desk software for IT teams to better handle tickets, manage assets, resolve issues, and more. It offers on-premise and cloud delivery models and various pricing models you can choose from. SysAid is flexible and easy to configure (codeless) and customize. Its native asset management and CMDB feature simplify tracking and auditing processes.
Jira Service Management
Jira Service Management is built to bring IT, development, operations, and business teams connect and grow together. It offers a range of features to receive, track, and manage customers' requests with ease. With this IT help desk software, customers will be sending requests through email, and it provides a customizable help center. It makes it easier for teams to categorize service requests, incidents, problems, and changes.
Freshservice Service Desk
As an IT help desk software and ticketing system, Freshservice includes IT Service Management, IT Operations Management, IT Asset Management, and Project Portfolio Management. It helps admins manage incidents, changes, manage assets, etc. It also integrates with third-party applications. Freshservice is used by over 400,00 SMB, mid-market, and enterprises globally.