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10+ Solarwinds Remote Support Alternatives and Competitors

Solarwinds Remote Support

4.4 User Rating
$220 M Revenue
2500+ No of Employees
2007 Founded
SaaS Industry
Remote Support Software Category
Kevin B. Thompson CEO
Overview

Solarwinds is a remote support solution that enables IT administrators and support teams to offer remote assistance to end-users. It provides on-premises and cloud-based versions.

It also has built-in administration that allows users to establish remote connections with multiple computers and provide support. As of now, 300,000 companies and organizations choose to use Solarwinds to help them provide support and manage their businesses remotely. Learn more about Solarwinds, like best alternatives, pricing, and more, by scrolling down.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zoho Remote Support 4.7 Sridhar Vembu $4.54 1996 $500 M 9100+ Chennai 1987+ Reviews 13000000+
BeyondTrust 4.6 Matt Dircks $1995 1985 $189 M 900+ Georgia 1888+ Reviews 20000+
Techinline 4.5 Vyacheslav Tataurov $30 2006 $4 M 24+ Toronto 1987+ Reviews 1800+
TeamViewer Remote Support 4.7 Oliver Steil $5.40 2005 $258.2 M 1051+ Goppingen 1974+ Reviews 500000000+
Dameware Remote Everywhere 4.6 Kevin Thompson $380 1990 $9 M 42+ Austin 1748+ Reviews 61100+
Splashtop 4.5 Mark Lee $5 2006 $32 M 165+ San Jose 1654+ Reviews 30000000+
LogMeIn 4.4 William R. Wagner $6999.99 2003 $1 B 3974+ Boston 1874+ Reviews 2000000+
ConnectWise Control Remote Support 4.3 Jason Magee $19 2008 $243 M 4000+ Tampa 1888+ Reviews 100000+
NinjaRMM 4.3 Salvatore Sferlazza $3 2013 $37 M 180+ San Francisco 1777+ Reviews 4000+
VNC Connect 4.2 Andy Harter $3.34 2002 $17.1 M 77+ Cambridge 1954+ Reviews 280+

Pricing

Team
  • $19/mo/device/Annually
  • $0.10/mo/device/Annually
  • Unlimited Requestors
  • Billed Annually
Business
  • $39/mo/device/Annually
  • $0.30/mo/device/Annually
  • Unlimited Requestors
Professional
  • $69/mo/agent/Annually
  • $0.50/mo/device/Annually
  • Unlimited Requestors
Enterprise
  • $89/mo/agent/Annually
  • $0.70/mo/device/Annually
  • Unlimited Requestors

Key Employees

Image Name Designation Email ID Twitter Linkedin
Paul Gray R&D N/A N/A https://www.linkedin.com/in/gpaulgray
Kellie Mecham Principal UX Researcher N/A N/A https://www.linkedin.com/in/kelliemecham
Ludovic Neveu Software Sales Executive N/A N/A https://www.linkedin.com/in/lneveu

Reviews

“ SolarWinds NPM Customer Review ”

4/5 (overall) - Collin Lichtenberger
Pros:
  • It does a good job of keeping an up-to-date stable of configurations. This is invaluable for recovery operations
  • Syslog collector is also very useful to again correlate performance data against what errors the box itself is processing.
Cons:
  • I would like to see the robustness of the database and pollers improved. It seems like we often need to do system upkeep or the application seems to grind along very slowly.
  • I would also like to see an improved method for auto-provisioning of server monitoring tools.

“ SolarWinds NPM - relatively easy to use and very comprehensive! ”

4/5 (overall) - Brian Rafferty
Pros:
  • Effective analysis of nodes
  • Comprehensive dashboard that is easy to tailor
Cons:
  • Need a more intuitive way to configure interfaces between nodes in map editor.
  • Acknowledging and erasing node warnings should be more intuitive.

“ SolarWinds NPM ”

3.8/5 (overall) - Matthew Harper
Pros:
  • Alerting with custom thresholds.
  • Reporting capabilities to easily see historical data.
Cons:
  • Getting additional details onto the alerts is not as easy as it could be.
  • Configuring thresholds for your alerts can be a little cumbersome.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Team Collaboration
  • Performance Management
  • Process Management

Images & Videos

Q & A

How safe is the Solarwinds platform?

Solarwinds strives for transparency and ensures to keep its customers informed. That is why Solarwinds cooperate with law enforcement and intelligence communities. Solarwinds also aims to responsibly disclose vulnerabilities in its products to its customers while also reducing the risk of bad actors exploiting those vulnerabilities by releasing updates to its products that fix those vulnerabilities before disclosing them to the public.

How much does Solarwinds cost?

Like other platforms, Solarwinds follows a package-based pricing model. That means its price would depend on the package. Its price starts at $19 per month. For more pricing information, you can go to their website or contact them directly. They would love to answer all of your queries and questions.

Why use Solarwinds?

Solarwinds provides excellent and powerful remote support services and features. It can simplify and accelerate IT administration tasks for IT admins and support technicians even if you are physically away. That is why thousands of companies choose to use it. With Solarwinds, you can rest assured everything will run smoothly.

How do Solarwinds work?

Solarwinds enables users to connect to the systems they need when they are physically far away. It can help IT professionals respond to and solve issues quickly by launching remote sessions from iOS and Android devices.

Alternatives

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