10+ Solarwinds Remote Support Alternatives and Competitors

Solarwinds Remote Support

8.8 User Rating
$220 M Revenue
2500+ No of Employees
2007 Founded
SaaS Industry
Remote Support Software Category
Kevin B. Thompson CEO
Overview

Solarwinds is a remote support solution that enables IT administrators and support teams to offer remote assistance to end-users. It provides on-premises and cloud-based versions. It also has built-in administration that allows users to establish remote connections with multiple computers and provide support. As of now, 300,000 companies and organizations choose to use Solarwinds to help them provide support and manage their businesses remotely. Learn more about Solarwinds, like best alternatives, pricing, and more, by scrolling down.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zoho Remote Support Zoho Remote Support 9.5 Sridhar Vembu $4.54 1996 $500 M
9,100+
Chennai 1987+ Reviews
13M +
TeamViewer Remote Support TeamViewer Remote Support 9.4 Oliver Steil $5.40 2005 $258.2 M
1,051+
Goppingen
1974+ Reviews
500M +
BeyondTrust BeyondTrust 9.3 Matt Dircks $1995 1985 $189 M
900+
Georgia 1888+ Reviews
20K +
Dameware Remote Everywhere Dameware Remote Everywhere 9.2 Kevin Thompson $380 1990 $9 M
42+
Austin 1748+ Reviews
61.1K +
Techinline Techinline 9.1 Vyacheslav Tataurov $30 2006 $4 M
24+
Toronto 1987+ Reviews
1.8K +
Splashtop Splashtop 9 Mark Lee $5 2006 $32 M
165+
San Jose 1654+ Reviews
30M +
LogMeIn LogMeIn 8.9 William R. Wagner $6999.99 2003 $1 B
3,974+
Boston 1874+ Reviews
2M +
Solarwinds Remote Support Solarwinds Remote Support 8.8 Kevin B. Thompson $19 2007 $220 M
2,500+
Austin 1698+ Reviews
300K +
ConnectWise Control Remote Support ConnectWise Control Remote Support 8.7 Jason Magee $19 2008 $243 M
4,000+
Tampa 1888+ Reviews
100K +
NinjaRMM NinjaRMM 8.6 Salvatore Sferlazza $3 2013 $37 M
180+
San Francisco 1777+ Reviews
4K +

Pricing

Team
$19 per month, per agent
$0.10/month per device
Unlimited Requestors
Billed Annually
Business
$39 per month, per agent
$0.30/month per device
Unlimited Requestors
Billed Annually
Professional
$69 per month, per agent
$0.50/month per device
Unlimited Requestors
Billed Annually
Enterprise
$89 per month, per agent
$0.70/month per device
Unlimited Requestors
Billed Annually

Key Employees

ImageNameDesignationLinkedin
Paul GrayPaul GrayR&Dhttps://www.linkedin.com/in/gpaulgray
Kellie MechamKellie MechamPrincipal UX Researcherhttps://www.linkedin.com/in/kelliemecham
Ludovic NeveuLudovic NeveuSoftware Sales Executivehttps://www.linkedin.com/in/lneveu

Reviews

“ SolarWinds NPM Customer Review ”

8/10 (overall) - Collin Lichtenberger
Pros
  • It does a good job of keeping an up-to-date stable of configurations. This is invaluable for recovery operations
  • Syslog collector is also very useful to again correlate performance data against what errors the box itself is processing.
Cons
  • I would like to see the robustness of the database and pollers improved. It seems like we often need to do system upkeep or the application seems to grind along very slowly.
  • I would also like to see an improved method for auto-provisioning of server monitoring tools.

“ SolarWinds NPM - relatively easy to use and very comprehensive! ”

8/10 (overall) - Brian Rafferty
Pros
  • Effective analysis of nodes
  • Comprehensive dashboard that is easy to tailor
Cons
  • Need a more intuitive way to configure interfaces between nodes in map editor.
  • Acknowledging and erasing node warnings should be more intuitive.

“ SolarWinds NPM ”

8/10 (overall) - Matthew Harper
Pros
  • Alerting with custom thresholds.
  • Reporting capabilities to easily see historical data.
Cons
  • Getting additional details onto the alerts is not as easy as it could be.
  • Configuring thresholds for your alerts can be a little cumbersome.

Features

  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Team Collaboration
  • Performance Management
  • Process Management

Images & Videos

Q & A

Q. How safe is the Solarwinds platform?

Solarwinds strives for transparency and ensures to keep its customers informed. That is why Solarwinds cooperate with law enforcement and intelligence communities. Solarwinds also aims to responsibly disclose vulnerabilities in its products to its customers while also reducing the risk of bad actors exploiting those vulnerabilities by releasing updates to its products that fix those vulnerabilities before disclosing them to the public.

Q. How much does Solarwinds cost?

Like other platforms, Solarwinds follows a package-based pricing model. That means its price would depend on the package. Its price starts at $19 per month. For more pricing information, you can go to their website or contact them directly. They would love to answer all of your queries and questions.

Q. How do Solarwinds work?

Solarwinds enables users to connect to the systems they need when they are physically far away. It can help IT professionals respond to and solve issues quickly by launching remote sessions from iOS and Android devices.

Q. Why use Solarwinds?

Solarwinds provides excellent and powerful remote support services and features. It can simplify and accelerate IT administration tasks for IT admins and support technicians even if you are physically away. That is why thousands of companies choose to use it. With Solarwinds, you can rest assured everything will run smoothly.