10+ Best Net Promoter Score Software 2023

Shihab Mohammed, the founder and CEO of SurveySparrow, founded the company in 2017 and is based in Palo Alto, California. It's an end-to-end conversational experience management platform that boosts response rates by 40 percent. Its experience solution makes it simple to fine-tune the experiences on offer and establish a brand, not just a company.

GetFeedback, which was founded in 2013 by Salesforce executives Sean Whiteley and Kraig Swensrud, has grown to become the unchallenged leader in customer experience surveys for the Salesforce ecosystem. Some of the world's most dynamic brands utilize GetFeedback surveys to track customer satisfaction and engagement while maintaining a consistent, on-brand experience.

Nicereply began as a spin-off of WebSupport in 2010. Its goal is to assist businesses in providing excellent customer service. It believes that excellent customer service has a direct impact on improving corporate performance. Since its inception, it has assisted hundreds of businesses of various sizes, whether they're startups, e-commerce businesses, or multinational corporations.

InputKit, established in 2017, is a customer feedback software on a mission to assist businesses in transforming their customer experiences by providing them with modern, easy-to-use, and innovative solutions. It allows users to take advantage of crucial yet underutilized chances to build their businesses, such as customer feedback, Net Promoter Score, referrals, cross-selling, and online reviews.

Podium was founded in 2014 by founder and CEO Eric with the goal of solving the same problem for small businesses everywhere. However, the platform quickly discovered that messaging with consumers was not just a better method to gather evaluations, but it was also a better way to do business. The company has created a multi-product platform that is revolutionizing how local businesses are conducted.

Promoter.io is the most powerful and complete solution for measuring customer satisfaction and loyalty using the Net Promoter Score (NPS). The platform enables businesses to achieve organic growth, reduce losses more effectively, and discover more about their consumers than ever before. Chad Keck and Ricardo Reyna, the company's founders, founded it in 2013.

The objective of SatisMeter is to assist businesses in better understanding their customers and using their feedback to improve their products and services. When brothers Ondrej and Jakub observed a real absence of services delivering no-fuss, actionable consumer feedback in early 2015, they founded SatisMeter. SatisMeter's delighted customers include Udacity, Segment, Buzzsumo, and Mention.

Survicate is on a mission to assist businesses in collecting and acting on customer feedback in order to earn clients for life. Since its establishment in 2013, the company has grown to have users from 152 countries, a median support response time of 7 minutes and 3 seconds, and a 97% conversation rating.

Since its inception in 2010, the CustomerSure software has promoted the commercial benefits of customer feedback. The platform is multi-award-winning customer experience software that is supported by years of real-world implementation experience and delivered to clients by friendly people. It enables businesses to automatically collect and respond to consumer feedback.

Founder Ryan Finley created SurveyMonkey in 1999, which is a cloud-based online survey development company. SurveyMonkey offers both free and commercial back-end programs, including net promoter score, data analytics, sample selection, bias reduction, and data visualization. The company has grown to have over 2,000 employees and is headquartered in San Mateo, California.