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10+ Birdeye Mobile Marketing Alternatives and Competitors

Birdeye Mobile Marketing

4.8 User Rating
$57.4 Revenue
170+ No of Employees
2012 Founded
SaaS Industry
Mobile Marketing Software Category
Naveen Gupta CEO
Overview

Birdeye is based in Palo Alto, headed by Googles, Amazons, Salesforces, and Yahoos alumni, and was founded in 2011. Birdeye has been supported by Marc Benioff, creator of Salesforce, Jerry Yang, co-founder of Yahoo, Trinity Ventures, and World Innovation Lab. In the previous 5 years, the firm has been the top-ranking Experience Marketing platform on G2. More than 60,000 companies use Birdeye to get fresh lists, reviews, and referrals daily, transform them into Webchat customers and make those users happy with surveys, tickets, and insights - all at one location.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
AppsFlyer 4.4 Oren Kaniel Free 2011 $100 M 1001+ San Francisco 12000+ Reviews 5800+
Insider 4.7 Hande Cilingir Custom 2012 $2.4 M 201+ Kağıthane 4800+ Reviews N/A
Outgrow 4.8 Sam Fellig $14 2012 $100 M 50+ New York 3900+ Reviews N/A
Braze 4.4 Bill Magnuson Custom 2011 $100 M 555+ New York 3800+ Reviews N/A
CleverTap 4.5 Sunil Thomas $228.70 2013 $39.2 M 270+ California 3900+ Reviews 8000+
MoEngage 4.4 Raviteja Dodda Custom 2014 $25 M 250+ San Francisco 3890+ Reviews N/A
Listrak Mobile Marketing 4.5 Ross Kramer Custom 1999 $45.1 M 318+ Lititz 4500+ Reviews 1000+
Branch 4.5 Alex Austin Free 2013 $100 M 374+ Redwood City 2890+ Reviews N/A
Marketo Mobile Marketing 4.2 Steve Lucas Custom 2006 $400 M 1300+ California 2500+ Reviews 5000+
Iterable 4.4 Justin Zhu $500 2013 $49.3 M 340+ San Francisco 1850+ Reviews 300+

Pricing

Standard plan
  • $250/Month
  • $3,000/Year

Key Employees

Image Name Designation Email ID Twitter Linkedin
Frederik Hermann Senior Director of Marketing N/A N/A https://www.linkedin.com/in/frederikhermann
Kristy West Head of Corporate N/A N/A https://www.linkedin.com/in/kristy2007
Anil Panguluri VP Products N/A N/A https://www.linkedin.com/in/anilpanguluri

Reviews

“ BirdEye is amazing! ”

5/5 (overall) - Chase Reed
Pros:
  • I like Birdeye’s capabilities as a service to allow you more functionality for your clients, whether it’s the reports or the tags/tickets you can assign. It’s an easy tool to onboard and everyone loves it upon logging in.
  • I really like how you can see and respond to all of your reviews in one place instead of having to login to multiple sites to leave replies.
Cons:
  • The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.
  • We integrate with the Service Titan software and sometimes the technician does not come over to show who was on the job related to the review request.

“ Excellent Tool for Reputation Management ”

5/5 (overall) - Ian B.
Pros:
  • I enjoyed the ease and extra time I had by having an automated review management software. The practice did indeed get more and better reviews because of BirdEye.
  • What I like most about BirdEye is the fact that they are always available to help out immediately.
Cons:
  • We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain.
  • M still looking for something to complain about.

“ BirdEye is laser focused ”

4.3/5 (overall) - David Buckley
Pros:
  • As stated above, my office selected BirdEye to boost our online reviews and online presence, in which, BirdEye perfectly pulled that off. Our office reviews skyrocketed thanks to BirdEye.
  • The overall experience with Birdeye is excellent. I would recommend it for others if you want flexibility with your brand promotion and review collection from your customers.
Cons:
  • In addition since I complained I stopped getting any services since April 2019 though company continues to automatic bill. Most recent auto bill went up without informing me.
  • When it come to reasons not to have this software installed, there are truly none. One might think that there’s some risk opening up the public review process to unsatisfied reviews.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Agile Software Development
  • Application Integration
  • Billable Hours Tracking
  • Business Intelligence
  • CRM Integration
  • Campaign Analysis
  • Campaign Planning
  • Collaboration Tools
  • Collaborative Workspace
  • Customer Support
  • Customization
  • Predictive Sales
  • Team Collaboration
  • Security
  • Email Integration

Images & Videos

Q & A

How can I safeguard my password?

Your passwords are securely encrypted. Passwords are encrypted on a one-way basis using a bcrypt algorithm and each password has a random salt. This means that only the password's original author knows its value. It is extremely tough to disrupt this sort of encryption. If you need to retrieve the passwords, a public/private key encryption of 4096 or more will be applied. Passwords are closely monitored and tracked into access and retention.

How do you protect financial information and credit cards?

Credit card and security details are not stored by Birdeye. If you submit the number of a credit card to acquire a service, our processing business makes it a secure token. Only our systems keep the secure token. No personal financial data, social security numbers, national insurance numbers, or government-issued identifiers of any type are collected or stored.

Where are the data saved in the cloud by Birdeye?

Our client information is housed in a secure AWS cloud computing platform on secure servers in the US. The respected Skyhigh Networks CloudTrustTM program classifies Birdeye products as Enterprise-Ready.

What do the custom variables of BirdEye do?

You may monitor consumer information about survey replies with Birdeye's custom variables. To define the parameters to be tracked (e.g., 'Order ID' or 'Transaction Date,' etc.) you may utilize custom variables and use them in survey URLs. You may follow the information on the survey reports and responses after the replies are recorded.

Alternatives

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