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10+ Zendesk Knowledge Management Alternatives and Competitors

Table of Content

Zendesk Knowledge Management

4.5 User Rating
$172.2 M Revenue
5000+ No of Employees
2007 Founded
SaaS Industry
Knowledge Management Software Category
Mikkel Svane CEO
Overview

Zendesk Knowledge Management is an effective knowledge management platform that provides a powerful tool to gather, store, update, and access valuable organizational content for every business customer support. Zendesk Knowledge Management is programmed with a well-stocked knowledge base that will help its users configure a responsive and fully-branded help center while customizing it suiting every user's needs. Established under Zendesk Inc., Zendesk Knowledge Management is one of Zendesk's powerful customer service solutions. The platform emerges to leverage customer interactions are in a single platform, thanks to the software's high-end knowledge management features. Zendesk Knowledge Management is currently trusted by over 150,000+ individual users and organizations worldwide, making them one of today's best knowledge management software. As a company, Zendesk Knowledge Management also creates a mark as a high-earning knowledge management provider, with $172 million in revenue. When it comes to its status in the market, Zendesk Knowledge Management becomes one of the leading competitors for other knowledge management providers like ServiceNow Knowledge Management, Confluence, Knowmax, Tettra, and Document360.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Knowmax 4 Jitender Jain $0.20 2017 N/A 200+ Gurgaon 3400+ Reviews N/A
Bitrix24 Knowledge Management 4.5 Sergey Rizhikov Free 1998 $25.8 M N/A Virginia 5000000+ Reviews 5000000+
Guru 4.3 Rick Nucci Free 2013 $28 M 595+ Philadelphia 3400+ Reviews 352+
Confluence 4.4 Mark Evans Free 1991 $115 M 268+ Pittsburgh 3400+ Reviews 60000+
Tettra 4.4 Andy Cook Free 2016 $1.6 M 1300+ Massachusetts 5597+ Reviews 535+
Bloomfire 4.6 Mark Hammer $25 2010 $11 M 60+ Texas 2400+ Reviews N/A
HappyFox Knowledge Management 4.6 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Servicenow Knowledge Management 4.4 Bill McDermott Custom 2003 $3.5 B 11000+ California 1578+ Reviews 4000+
Document360 4.7 N/A $59 2017 $6 M 35+ London 4500+ Reviews N/A
Livepro Knowledge Management 4.7 N/A $500 2001 $3.8 M 50+ Sydney 2900+ Reviews N/A

Pricing

Lite
  • $0/agent/month
  • 100k custom object records
  • 90-day event retention
Professional
  • $19/agent/month
  • 500k custom object records
  • 1-year event retention
Enterprise
  • $59/agent/month
  • 25M custom object records
  • 3-year event retention

Key Employees

Image Name Designation Email ID Twitter Linkedin
Christoph Janz Managing Partner N/A N/A https://de.linkedin.com/in/christophjanz
Peter Kazanjy Entrepreneur N/A N/A https://www.linkedin.com/in/kazanjy
Jaimie Buss VP of Sales N/A N/A https://www.linkedin.com/in/jaimiebuss

Reviews

“ Communicate effectively with your customers, ¡Use Zendesk ”

5/5 (overall) - Maddie Coleman
Pros:
  • Positive experience overall and I would recommend to future orgs that I work with/for. The external users/customers have always had a great experience as well, which is a huge benefit for any org.
  • Zendesk, has a great possibility to gradually increase the functions of our companies, helping us to move towards success, in a reliable and safe way.
Cons:
  • I often lost a post it note or forgot that so and so said in the hall this wasn’t working. With Zendesk I just create a ticket and viola its there until I get around to it.
  • I absolutely hated the previous reporting. Having to drill in and figure out how to run simple reports was extremely painful.

“ Excellent customer service solution ”

4.6/5 (overall) - Neyda Jose Moreno
Pros
  • Overall I had a great experience Zendesk over several years while working for Instacart. I was able to successfully resolve over 30k tickets using the software very efficiently.
  • Loved the ability to set SLAs with my team around ticket response times and getting the data needed to help our customers out to resolve tickets in a timely manner.
Cons:
  • Sometimes the setup is just so random, if you delete users from your team you have to downgrade your seats otherwise you still get charged for them.
  • A whole week went by when I decided to call Zendesk 1 800 number. I spoke to a Rep on a phone about the situation she acknowleged and apologize for the inconvenience that this caused me

“ Amazing tool for any customer support team ”

4.6/5 (overall) - Nikolaos Anthopoulos
Pros:
  • I can manage my tickets with ease using Zendesk. It provides me with the perfect user interface to easily navigate between all my tickets and incidents. This tool is also widely used making it great for training new colleagues and customers to use this for internal systems.
  • The software functions nicely. It is very well put together. They make it easy to run a help desk
Cons:
  • The software is great however it can take a couple of hours to get used to the flow of tickets and interfaces in comparison to some other CRM software. Once familiar this is not an issue.
  • The support, or lack thereof. If you need support for this software, they take a long, long time to get back to you. You better know what you’re doing, because if you need to get a hold of them, I wish you the best of luck.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Application Integration
  • CRM Integration
  • Campaign Analysis
  • Campaign Scheduling
  • Collaboration Tools
  • Collaborative Workspace
  • Email Distribution
  • Email Marketing Management
  • Security
  • Team Collaboration
  • Performance Management

Images & Videos

Q & A

How much does Zendesk Knowledge Management cost?

Zendesk Knowledge Management’s cost per subscription varies according to the subscription plan that you want to avail of. Zendesk Knowledge Management’s subscription plans cost starts at $15 to $50; however, it is highly recommended that you contact the application’s support team so that you can get the right solution that works for your needs. Moreover, subscribing to Zendesk Knowledge Management allows you to enjoy high-end solutions for your knowledge base processes, including knowledge base, support request form, and Google Analytics reporting.

What are the content management features offered by Zendesk Knowledge Management?

Zendesk Knowledge Management provides you all the essential solutions that help you develop and improve content across your team. The platform offers you its content history functionality that allows you to see a list of edits and changes and up to date with the latest revisions. It also provides content cues functionality, powered with AI recommendations, publishing permissions, and so much more.

Is Zendesk Knowledge Management SEO ready?

Absolutely! Zendesk Knowledge Management is optimized with high-end SEO ready capabilities so that search engines can understand your content and customers. What also makes this platform a comprehensive application is it offers you a multibrand functionality that allows you to create multiple help centers or knowledge bases to serve various audiences, regions, or brands.

Can I integrate Zendesk Knowledge Management with other applications?

Yes! Zendesk Knowledge Management offers you its flexible integration feature that allows you to simplify your knowledge management processes. The application provides you seamless integration with applications like Google Analytics, Shopify, and Tymeshift Workforce Management. Zendesk Knowledge Management also offers partner solutions that optimize your Zendesk experiences, such as a partnership with Unify Communications, Envoy, and Aktie Now.

Does Zendesk Knowledge Management offer free trial access?

If you wish to utilize Zendesk Knowledge Management through free trial access, the application offers you a handy 30-day free trial that gives access to all Plus plan features.

Alternatives

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