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10+ Servicenow Knowledge Management Alternatives and Competitors

Servicenow Knowledge Management

4.4 User Rating
$3.5 B Revenue
11000+ No of Employees
2003 Founded
SaaS Industry
Knowledge Management Software Category
Bill McDermott CEO
Overview

ServiceNow Knowledge Management is a sophisticated software solution that empowers businesses, both big and small, in several industries. The platform enables users to allocate vital product information, not only to customers but also to other employees as well for more accessibility. With ServiceNow Knowledge Management, you can use its advanced features, including configurable workflows, article versioning, external content search, and more. Recognized as one of the pioneering knowledge management software, ServiceNow Knowledge Management started its service of delivering high-end knowledge management services in 2003. The software becomes the go-to platform for thousands of companies, making the platform one of the best knowledge management software to use. The software's popularity among various users also makes the software trusted by leading brands globally. Today, ServiceNow Knowledge Management becomes the prime competitor for other knowledge management providers, including Zendesk Knowledge Management, Bitrix24 Knowledge Management, HappyFox Knowledge Management, Guru, Confluence, Tettra, and livepro Knowledge Management.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Knowmax 4 Jitender Jain $0.20 2017 N/A 200+ Gurgaon 3400+ Reviews N/A
Bitrix24 Knowledge Management 4.5 Sergey Rizhikov Free 1998 $25.8 M N/A Virginia 5000000+ Reviews 5000000+
Guru 4.3 Rick Nucci Free 2013 $28 M 595+ Philadelphia 3400+ Reviews 352+
Zendesk Knowledge Management 4.5 Mikkel Svane $5 2007 $172.2 M 5000+ San Francisco 5000+ Reviews 150000+
Confluence 4.4 Mark Evans Free 1991 $115 M 268+ Pittsburgh 3400+ Reviews 60000+
Tettra 4.4 Andy Cook Free 2016 $1.6 M 1300+ Massachusetts 5597+ Reviews 535+
Bloomfire 4.6 Mark Hammer $25 2010 $11 M 60+ Texas 2400+ Reviews N/A
HappyFox Knowledge Management 4.6 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Document360 4.7 N/A $59 2017 $6 M 35+ London 4500+ Reviews N/A
Livepro Knowledge Management 4.7 N/A $500 2001 $3.8 M 50+ Sydney 2900+ Reviews N/A

Key Employees

Image Name Designation Email ID Twitter Linkedin
Roni Fontaine Director N/A N/A https://www.linkedin.com/in/ronifontaine
Binoy G AVP N/A N/A https://www.linkedin.com/in/binoyg
Robert A. Pickering Jr. CIO N/A N/A https://www.linkedin.com/in/robertapickeringjr

Reviews

“ ServiceNow - At your Service ”

5/5 (overall) - Srinivas Rao
Pros:
  • Service Now is truly a robust, fully featured managed solution, in the mold of Joomla.
  • Easy to use, most of the topics already answered, there are categories for easy access to different topics.
Cons:
  • Because of the cost and effort to implement, as a programmer, I’m kind of stuck using the old SDLC module instead of purpose built software.
  • We went live with Servicenow (Incident, Problem, Knowledge) three years ago, and we haven’t looked back since.

“ Fast And Easy To Use Service Request/Change/Incident Management Tool ”

4.8/5 (overall) - PAULIUS BUCINSKAS
Pros:
  • An awesome ITSM Tool Plus with a lot more functionality.
  • It is a good tool for ITIL management. We use it to create tickets for troubleshooting the issues that our client face.
Cons:
  • A bit pricey for the whole suite unless you negotiate hard.
  • The platform is NOT novice friendly. It has a complexity that does not lend itself to weekend-warriors. Training and support is highly recommended for mastery.

“ Great information repository if configured correctly ”

4.5/5 (overall) - Maurice Samuels
Pros:
  • It does what a knowledge management supposed to be doing . – integrated with other ServiceNow modules well – with the help of this product, it did lower the helpdesk call volume.
  • With ServiceNow nothing ever disappears and the workflows for getting routing work done are great. Knowing that everyone in my company pretty much intuitively knows how to use ServiceNow helps a lot because we don’t have to ask routine questions that we can just look up ourselves.
Cons:
  • pricey product and some implementation effort require – it’s not a very very user friendly product. It’s decent, but not great – Performance is an issue as with other ServiceNow modules.
  • Some of the custom features seem to get harder to maintain and become crustier with time. Because of the cost and effort to implement, as a programmer, I’m kind of stuck using the old SDLC module instead of purpose built software.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Automated Billing
  • Billable Hours Tracking
  • List Management
  • Marketing Automation
  • Security
  • Sales Enablement
  • Team Collaboration
  • Predictive Sales
  • Performance Management

Images & Videos

Q & A

What benefits can I get in utilizing ServiceNow Knowledge Management?

When it comes to the benefits of using ServiceNow Knowledge Management, there is a lot of it that you can get in just one platform. ServiceNow Knowledge Management provides you consistent, proven resolutions for your customers and employees. The software also empowers you to create substantial articles in the context of their work and harvest knowledge across communities. Moreover, ServiceNow Knowledge Management identifies knowledge gaps, curate new content, and track usage, while ensuring governance, and quality trends.

What does user criteria in ServiceNow Knowledge Management mean?

The user criteria in ServiceNow Knowledge Management enable you to control access to knowledge bases or articles for a user. The user criteria define the condition that is evaluated for user attributes. Also, when the user criteria are defined, knowledge articles are only visible to users who pass each defined conditions.

What's the procedure for editing a versioned and non-versioned article in ServiceNow Knowledge Management?

For you to edit a version article, all you need to do is go to Navigate to Knowledge > Articles > Published. Then, select the desired article from the list, and click Checkout in the Knowledge form header. Take note that only the knowledge base owner, author, and users with the knowledge_admin role can edit an article for the Draft state. For editing a non-versioned article, still, go to Navigate to Knowledge > Articles. Then, select an article from the Published or Unpublished category, and on the Knowledge form, click Edit, then Update.

Can I send notifications to end-users for flagged articles?

Absolutely! Notifications for flagged articles are integrated with notifications. Notifications are sent to the user who flagged a knowledge article. Also, notifications can be sent if there are any comments added to the task or the state of feedback task changes.

Alternatives

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