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10+ Livepro Knowledge Management Alternatives and Competitors

Livepro Knowledge Management

4.7 User Rating
$3.8 M Revenue
50+ No of Employees
2001 Founded
SaaS Industry
Knowledge Management Software Category
CEO
Overview

livepro Knowledge Management is an extensive cloud-based software that caters to businesses in a number of different industries. The platform provides users a platform that can directly connect them to their customers. With livepro Knowledge Management, you can access features such as team engagement, process guidance, search capabilities, compass, and so much more. Established in 2001, livepro Knowledge Management is one of the fastest-growing cloud-based knowledge management software today. This software encompasses all the essential and advanced features that simplify knowledge management processes for businesses. Since its release, the platform instantly becomes the most-preferred knowledge management software for business, making them recognized as one of the best knowledge management software to use. With the application's extensive knowledge management capabilities, livepro Knowledge Management becomes the leading competitor for other knowledge management providers, including Document360, Bloomfire, Tettra, Confluence, Guru, Knowmax, Servicenow Knowledge Management, HappyFox Knowledge Management, Zendesk Knowledge Management, and Bitrix24 Knowledge Management.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Knowmax 4 Jitender Jain $0.20 2017 N/A 200+ Gurgaon 3400+ Reviews N/A
Bitrix24 Knowledge Management 4.5 Sergey Rizhikov Free 1998 $25.8 M N/A Virginia 5000000+ Reviews 5000000+
Guru 4.3 Rick Nucci Free 2013 $28 M 595+ Philadelphia 3400+ Reviews 352+
Zendesk Knowledge Management 4.5 Mikkel Svane $5 2007 $172.2 M 5000+ San Francisco 5000+ Reviews 150000+
Confluence 4.4 Mark Evans Free 1991 $115 M 268+ Pittsburgh 3400+ Reviews 60000+
Tettra 4.4 Andy Cook Free 2016 $1.6 M 1300+ Massachusetts 5597+ Reviews 535+
Bloomfire 4.6 Mark Hammer $25 2010 $11 M 60+ Texas 2400+ Reviews N/A
HappyFox Knowledge Management 4.6 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Servicenow Knowledge Management 4.4 Bill McDermott Custom 2003 $3.5 B 11000+ California 1578+ Reviews 4000+
Document360 4.7 N/A $59 2017 $6 M 35+ London 4500+ Reviews N/A

Pricing

Basic
  • $500/Month

Key Employees

Image Name Designation Email ID Twitter Linkedin
Les Reid Head Of Global Sales N/A N/A https://au.linkedin.com/in/08lesreid
Andy Reid Knowledge Management Consultant N/A N/A https://ca.linkedin.com/in/andy-reid-2773104
Matt Dixon Co-Founder N/A N/A https://au.linkedin.com/in/mattdixonptp

Reviews

“ Great software for call centres ”

4.7/5 (overall) - Carita G.
Pros:
  • The ease and speed of answering customer enquiries significantly reduced our customers wait times. The feedback and announcements features have also improved the communication within our team.
  • Also fun way to keep people engaged. Great to have info all in one place.
Cons:
  • Livepro has shortened the time it takes for our users to find relevant and accurate information, lowering our risk and increasing our QA.
  • Some Clinics have forgotten to update their staff (when the need has been needed) — if they leave MIA.

“ Great tool overall but could be smoother ”

4.5/5 (overall) - Lucy K
Pros:
  • I used this software as an admin at a local government organisation. Being able to provide staff easy to find answers to assist customers with diverse needs was the outstanding benefit.
  • Awesome searching capability through entering one or several key words.
Cons:
  • Setting up scopes/roles/users can be a little difficult.
  • Some minor technical issues, and sometimes notifications are missing or cannot open, besides this no worries.

“ Easy to Use & a Great Team ”

4.3/5 (overall) - Casey M
Pros:
  • The ease of use is the main thing I like about the software, creating the knowledge objects, updating information, reverting, training team members, searching for information, reporting, quizzes are all very easy to use.
  • Thorough and regularly updated. Carina is fantastic with her speedy replies.
Cons:
  • There is not much and they points I have highlighted they are already working on to fix like people being able to edit their own profile.
  • Bit too clunky, could be smoother to use.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Agile Software Development
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Automated Billing
  • Customer Support
  • Campaign Analysis
  • CRM Integration
  • Collaborative Workspace
  • Collaboration Tools
  • Email Integration

Images & Videos

Q & A

How much does livepro Knowledge Management cost?

When it comes to livepro Knowledge Management's cost, the application starts at $500.00 per month. The platform also offers three different subscription options that you can choose to have, which are the Open Access Starter Knowledge Base, Full Knowledge Management System Contact Centre Ready, and EnterpriseKnowledge Management CX Multi-channel System. If you wish to utilize the platform via free trial access, livepro Knowledge Management can also provide all of its subscription options.

Does livepro Knowledge Management offer any add-on services?

Yes! livepro Knowledge Management has available add-on services, tailored to leverage your knowledge management processes. The platform offers its Knowledge Base Web Answers that connect your knowledge base to your website or chat-bot, allowing you to reduce call volumes; which is perfect for customer self-service through your website. livepro Knowledge Management also offers its livepro Resolve, perfect for ensuring online inquiries are always answered.

What are the implementation options offered by livepro Knowledge Management?

livepro Knowledge Management ensures that they can provide the best easy to use and easy to manage the experience for implementation. The software ensures that you have a choice for implementation that is easiest for you. Thus, the platform offered 4 simple options for implementation, which are the following: Self-Managed, Quick-Start, Guided, and Knowledge as a Service implementation.

Why should I utilize livepro Knowledge Management?

livepro Knowledge Management delivers the perfect answer for your customers. The software offers you the best solutions to help you manage your knowledge management processes, allowing you to focus more on your critical business tasks. With livepro Knowledge Management, you can increase your customer satisfaction, improve staff engagement, get real-time analytics, and improve compliances and risks.

What integrations does livepro Knowledge Management offer?

Given that knowledge management processes can somewhat a difficult process to handle, livepro Knowledge Management offers you flexible integrations that you can use to simplify your knowledge management. With livepro Knowledge Management, you can integrate with other third-party applications like Slack, Zendesk, WordPress, and Pure Cloud.

Alternatives

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