10+ Livepro Knowledge Management Alternatives and Competitors

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Rating

4.7

Pricing

$500

Reviews

2900+ Reviews

Category

Knowledge Management Software

Industry

SaaS

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livepro Knowledge Management a robust knowledge management software programmed to improve customer experience across businesses. This software delivers a powerful knowledge management solution that scopes in any channel, making the platform ideal for customer-driven organizations and operations. livepro Knowledge management offers the best solutions that leverage knowledge management, such as full knowledge management, knowledge base open access, customer self-service options, implementation options, and so much more. With its powerful capabilities, livepro Knowledge Management perfectly fits operations like education, airlines, insurance, and healthcare.

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Top Alternatives for Livepro Knowledge Management

  1. #1Knowmax
  2. #2Bitrix24 Knowledge Management
  3. #3Guru
  4. #4Zendesk Knowledge Management
  5. #5Confluence
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No. Logo Name Website Rating Pricing Reviews
1 Knowmax Visit Now 4 $0.20 3400+ Reviews
2 Bitrix24 Knowledge Management Visit Now 4.5 Free 5000000+ Reviews
3 Guru Visit Now 4.3 Free 3400+ Reviews
4 Zendesk Knowledge Management Visit Now 4.5 $5 5000+ Reviews
5 Confluence Visit Now 4.4 Free 3400+ Reviews
6 Tettra Visit Now 4.4 Free 5597+ Reviews
7 Bloomfire Visit Now 4.6 $25 2400+ Reviews
8 HappyFox Knowledge Management Visit Now 4.6 $29 2900+ Reviews
9 Servicenow Knowledge Management Visit Now 4.4 Custom 1578+ Reviews
10 Document360 Visit Now 4.7 $59 4500+ Reviews

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Agile Software Development
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Automated Billing
  • Customer Support
  • Campaign Analysis
  • CRM Integration
  • Collaborative Workspace
  • Collaboration Tools
  • Email Integration

Q & A

How much does livepro Knowledge Management cost?

When it comes to livepro Knowledge Management's cost, the application starts at $500.00 per month. The platform also offers three different subscription options that you can choose to have, which are the Open Access Starter Knowledge Base, Full Knowledge Management System Contact Centre Ready, and EnterpriseKnowledge Management CX Multi-channel System. If you wish to utilize the platform via free trial access, livepro Knowledge Management can also provide all of its subscription options.

Does livepro Knowledge Management offer any add-on services?

Yes! livepro Knowledge Management has available add-on services, tailored to leverage your knowledge management processes. The platform offers its Knowledge Base Web Answers that connect your knowledge base to your website or chat-bot, allowing you to reduce call volumes; which is perfect for customer self-service through your website. livepro Knowledge Management also offers its livepro Resolve, perfect for ensuring online inquiries are always answered.

What are the implementation options offered by livepro Knowledge Management?

livepro Knowledge Management ensures that they can provide the best easy to use and easy to manage the experience for implementation. The software ensures that you have a choice for implementation that is easiest for you. Thus, the platform offered 4 simple options for implementation, which are the following: Self-Managed, Quick-Start, Guided, and Knowledge as a Service implementation.

Why should I utilize livepro Knowledge Management?

livepro Knowledge Management delivers the perfect answer for your customers. The software offers you the best solutions to help you manage your knowledge management processes, allowing you to focus more on your critical business tasks. With livepro Knowledge Management, you can increase your customer satisfaction, improve staff engagement, get real-time analytics, and improve compliances and risks.

What integrations does livepro Knowledge Management offer?

Given that knowledge management processes can somewhat a difficult process to handle, livepro Knowledge Management offers you flexible integrations that you can use to simplify your knowledge management. With livepro Knowledge Management, you can integrate with other third-party applications like Slack, Zendesk, WordPress, and Pure Cloud.

Reviews

“ Great software for call centres ”
4.7/5 (overall) - Carita G.
Pros:
  • The ease and speed of answering customer enquiries significantly reduced our customers wait times. The feedback and announcements features have also improved the communication within our team.
  • Also fun way to keep people engaged. Great to have info all in one place.
Cons:
  • Livepro has shortened the time it takes for our users to find relevant and accurate information, lowering our risk and increasing our QA.
  • Some Clinics have forgotten to update their staff (when the need has been needed) — if they leave MIA.
“ Great tool overall but could be smoother ”
4.5/5 (overall) - Lucy K
Pros:
  • I used this software as an admin at a local government organisation. Being able to provide staff easy to find answers to assist customers with diverse needs was the outstanding benefit.
  • Awesome searching capability through entering one or several key words.
Cons:
  • Setting up scopes/roles/users can be a little difficult.
  • Some minor technical issues, and sometimes notifications are missing or cannot open, besides this no worries.
“ Easy to Use & a Great Team ”
4.3/5 (overall) - Casey M
Pros:
  • The ease of use is the main thing I like about the software, creating the knowledge objects, updating information, reverting, training team members, searching for information, reporting, quizzes are all very easy to use.
  • Thorough and regularly updated. Carina is fantastic with her speedy replies.
Cons:
  • There is not much and they points I have highlighted they are already working on to fix like people being able to edit their own profile.
  • Bit too clunky, could be smoother to use.

As a potential livepro Knowledge Management user, knowing the application's advantages isn't enough for you to enjoy the application's benefits. Take note that like any other platform, livepro Knowledge Management has still downside qualities, such as improvable reporting, limitations for admin access, and lacking ticket management. These disadvantages might affect your future use, so make sure to know more about how livepro Knowledge Management works at your end.

Alternatives