10+ Document360 Alternatives and Competitors


9.5 User Rating
$6 M Revenue
35+ No of Employees
2017 Founded
SaaS Industry
Knowledge Management Software Category
Saravana Kumar CEO

Document360 is an advanced knowledge management software for businesses in multiple industries. The platform aims to help users to generate and deliver a self-service knowledge base for their products and services. With Document360, you can benefit from its key features, such as guided problem solving, product catalog management, content management, and much more. Document360 enables you to create better opportunities for your company when you subscribe to their services. Founded in 2017, Document360 emerge to provide advanced knowledge base management that scales its user’s product. The platform scales every customer support without increasing the costs by providing a fully-functional knowledge base. Document360 also works hand in hand with every existing help desk, analytics, commenting, and chat channels, allowing its users to bring external systems like chat, commenting, and analytics straight into their knowledge base. With its powerful features, Document360 becomes the go-to knowledge management platform for thousands of users, making them recognized as one of today’s best knowledge management platform.


Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Livepro Knowledge Management Livepro Knowledge Management 9.6 Brad Shaw $500 2001 $3.8 M
Sydney 2900+ Reviews
Zendesk Knowledge Management Zendesk Knowledge Management 9.5 Mikkel Svane $5 2007 $172.2 M
San Francisco 5000+ Reviews
150K +
Document360 Document360 9.5 Saravana Kumar $59 2017 $6 M
London 4500+ Reviews
Servicenow Knowledge Management Servicenow Knowledge Management 9.4 Bill McDermott N/A 2003 $3.5 B
California 1578+ Reviews
4K +
Bloomfire Bloomfire 9.1 Mark Hammer $25 2010 $11 M
Texas 2400+ Reviews
HappyFox Knowledge Management HappyFox Knowledge Management 9.1 Shalin Jain $29 2011 $11.5 M
California 2900+ Reviews
Tettra Tettra 9 Andy Cook N/A 2016 $1.6 M
Massachusetts 5597+ Reviews
535 +
Confluence Confluence 8.8 Mark Evans N/A 1991 $115 M
3400+ Reviews
60K +
Guru Guru 8.5 Rick Nucci N/A 2013 $28 M
3400+ Reviews
352 +
Bitrix24 Knowledge Management Bitrix24 Knowledge Management 8.5 Sergey Rizhikov N/A 1998 $25.8 M
Virginia 1987+ Reviews
5M +


2 Team Accounts
5 GB Storage
10,000 Page Visits / Month
1 Project Version
5 Team Accounts
50 GB Storage
50,000 Page Visits / Month
2 Project Version
15 Team Accounts
150 GB Storage
150,000 Page Visits / Month
6 Project Version
Enterprise Plus
30 Team Accounts
300 GB Storage
300,000 Page Visits / Month
12 Project Version


“ Useful software ”

10/10 (overall) - Maria B.
  • It doesn’t require CMS integrtion -Customised look and feel
  • I have been a Document360 user for a while now and I really like that it is accessible from any device. It helps in creating very rich content due to its knowledge base platform which comes with a great search engine.
  • I haven’t used it enough to encounter errors
  • There isn’t any thing that I necessarily dislike about this software however it could be improved with thing like a 24/7 chat service to assist the users Review collected by and hosted on G2.com. Otherwise It’s perfect.

“ Great overall, could add a couple of more features ”

9.5/10 (overall) - Christeen Paul
  • We could incorporate all our articles under the appropriate categories and sub categories which is simple and clean.
  • On the good side the devs are pushing updates regularly and are very responsive so my hopes are that the solution will grow stronger with time.
  • Our previous KB software was old, outdated, and difficult to manage.
  • The only issue I see is you can import content from WordPress and no word or CHM.

“ This solution was exactly what we needed to publish documentation to various reader groups ”

8.5/10 (overall) - Arjan Ros
  • It helps in creating very rich content due to its knowledge base platform which comes with a great search engine.
  • I have not had an issue since. My company and I are extremely pleased with Document360 and what it accomplishes.
  • I find using the Markdown editor somewhat difficult sometimes and it doesn’t allow for automated spell check in that mode.
  • It can be hard to set up with other applications we use often.


  • Access Control
  • Analytics
  • Accounting Intergration
  • API
  • Agile Software Development
  • Assessment Management
  • Automated Billing
  • Billing & Invoicing
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Collaborative Workspace
  • Security

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Q & A

Q. How much does Document360 cost per month?

Document360 offers four different subscription plans that you can choose to pay on a monthly basis. The software offers you its Startup plan, which costs $59 per month; the Business plan at $179 per month, and the Enterprise plan starting at $359 per month. When it comes to the Enterprise plan, Document360 offers custom subscription pricing, so make sure to contact Doccument360’s sales team and talk about how the plan works for your business.

Q. What are the features can I enjoy with Document360?

Document360 offers 5 core features that you can enjoy to create a world-class knowledge base for your customers and employees. Document360 offers its Knowledge Base Site, which is perfect for customers and employees; Knowledge Base Assistant for SaaS products and websites; Knowledge Base Portal for editors, writers, and reviewers; Integrations and Extensions, and Platform API.

Q. What are some of the third-party apps can I integrate with Document360?

Document360 ensures that you can simplify your knowledge management process by programming flexible integrations that work with your existing help desk, analytics, commenting, and chat apps. With Document360, you can integrate your processes with third-party systems like Drift, Intercom, HTML, Olark, Hotjar, Zoho Pagesense, Freshchat, Google Optimize, and Freshdesk.

Q. Can I pay my Document360 subscription via Invoice and Bank Transfer?

Yes! However, you can pay only pay Invoice/Purchase order and bank transfer for any annual plans. For other payment options like credit card or Stirpe, you can make use of it for monthly plans only.