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10+ Document360 Alternatives and Competitors

Document360

4.7 User Rating
$6 M Revenue
35+ No of Employees
2017 Founded
SaaS Industry
Knowledge Management Software Category
CEO
Overview

Document360 is an advanced knowledge management software for businesses in multiple industries. The platform aims to help users to generate and deliver a self-service knowledge base for their products and services. With Document360, you can benefit from its key features, such as guided problem solving, product catalog management, content management, and much more. Document360 enables you to create better opportunities for your company when you subscribe to their services. Founded in 2017, Document360 emerge to provide advanced knowledge base management that scales its user's product. The platform scales every customer support without increasing the costs by providing a fully-functional knowledge base. Document360 also works hand in hand with every existing help desk, analytics, commenting, and chat channels, allowing its users to bring external systems like chat, commenting, and analytics straight into their knowledge base. With its powerful features, Document360 becomes the go-to knowledge management platform for thousands of users, making them recognized as one of today's best knowledge management platform.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Knowmax 4 Jitender Jain $0.20 2017 N/A 200+ Gurgaon 3400+ Reviews N/A
Bitrix24 Knowledge Management 4.5 Sergey Rizhikov Free 1998 $25.8 M N/A Virginia 5000000+ Reviews 5000000+
Guru 4.3 Rick Nucci Free 2013 $28 M 595+ Philadelphia 3400+ Reviews 352+
Zendesk Knowledge Management 4.5 Mikkel Svane $5 2007 $172.2 M 5000+ San Francisco 5000+ Reviews 150000+
Confluence 4.4 Mark Evans Free 1991 $115 M 268+ Pittsburgh 3400+ Reviews 60000+
Tettra 4.4 Andy Cook Free 2016 $1.6 M 1300+ Massachusetts 5597+ Reviews 535+
Bloomfire 4.6 Mark Hammer $25 2010 $11 M 60+ Texas 2400+ Reviews N/A
HappyFox Knowledge Management 4.6 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Servicenow Knowledge Management 4.4 Bill McDermott Custom 2003 $3.5 B 11000+ California 1578+ Reviews 4000+
Livepro Knowledge Management 4.7 N/A $500 2001 $3.8 M 50+ Sydney 2900+ Reviews N/A

Contact Info

Pricing

Startup
  • $59/mo/Monthly
  • $49/mo/Yearly
  • 2 Team Accounts
  • 5 GB Storage
  • 10,000 Page Visits / Month
  • 1 Project Version
Business
  • $179/mo/Monthly
  • $149/mo/Yearly
  • 5 Team Accounts
  • 50 GB Storage
  • 50,000 Page Visits / Month
  • 2 Project Version
Enterprise
  • $359/mo/Monthly
  • $299/mo/Yearly
  • 15 Team Accounts
  • 150 GB Storage
  • 150,000 Page Visits / Month
  • 6 Project Version
Enterprise Plus
  • $599/mo/Monthly
  • $499/mo/Yearly
  • 30 Team Accounts
  • 300 GB Storage
  • 300,000 Page Visits / Month
  • 12 Project Version

Reviews

“ Useful software ”

5/5 (overall) - Maria B.
Pros:
  • It doesn’t require CMS integrtion -Customised look and feel
  • I have been a Document360 user for a while now and I really like that it is accessible from any device. It helps in creating very rich content due to its knowledge base platform which comes with a great search engine.
Cons:
  • I haven’t used it enough to encounter errors
  • There isn’t any thing that I necessarily dislike about this software however it could be improved with thing like a 24/7 chat service to assist the users Review collected by and hosted on G2.com. Otherwise It’s perfect.

“ Great overall, could add a couple of more features ”

4.7/5 (overall) - Christeen Paul
Pros:
  • We could incorporate all our articles under the appropriate categories and sub categories which is simple and clean.
  • On the good side the devs are pushing updates regularly and are very responsive so my hopes are that the solution will grow stronger with time.
Cons:
  • Our previous KB software was old, outdated, and difficult to manage.
  • The only issue I see is you can import content from WordPress and no word or CHM.

“ This solution was exactly what we needed to publish documentation to various reader groups ”

4.3/5 (overall) - Arjan Ros
Pros:
  • It helps in creating very rich content due to its knowledge base platform which comes with a great search engine.
  • I have not had an issue since. My company and I are extremely pleased with Document360 and what it accomplishes.
Cons:
  • I find using the Markdown editor somewhat difficult sometimes and it doesn’t allow for automated spell check in that mode.
  • It can be hard to set up with other applications we use often.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • API
  • Agile Software Development
  • Assessment Management
  • Automated Billing
  • Billing & Invoicing
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Collaborative Workspace
  • Security

Images & Videos

Q & A

How much does Document360 cost per month?

Document360 offers four different subscription plans that you can choose to pay on a monthly basis. The software offers you its Startup plan, which costs $59 per month; the Business plan at $179 per month, and the Enterprise plan starting at $359 per month. When it comes to the Enterprise plan, Document360 offers custom subscription pricing, so make sure to contact Doccument360’s sales team and talk about how the plan works for your business.

What are the features can I enjoy with Document360?

Document360 offers 5 core features that you can enjoy to create a world-class knowledge base for your customers and employees. Document360 offers its Knowledge Base Site, which is perfect for customers and employees; Knowledge Base Assistant for SaaS products and websites; Knowledge Base Portal for editors, writers, and reviewers; Integrations and Extensions, and Platform API.

What are some of the third-party apps can I integrate with Document360?

Document360 ensures that you can simplify your knowledge management process by programming flexible integrations that work with your existing help desk, analytics, commenting, and chat apps. With Document360, you can integrate your processes with third-party systems like Drift, Intercom, HTML, Olark, Hotjar, Zoho Pagesense, Freshchat, Google Optimize, and Freshdesk.

Can I pay my Document360 subscription via Invoice and Bank Transfer?

Yes! However, you can pay only pay Invoice/Purchase order and bank transfer for any annual plans. For other payment options like credit card or Stirpe, you can make use of it for monthly plans only.

How does Document360's payment being processed?

Primarily, Document360 utilizes Stripe for payments. The Stripe payment option is utilized by other leading companies like Pinterest, Twitter, and Lyft, so Document360 chooses to opt for this kind of payment process. On the other hand, for credit cards, Document360 does not handle its information directly.

Alternatives

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