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10+ Best Knowledge Base Software 2022

Knowledge base software, also commonly referred to as help center software, is a tool that helps you create, organize, and manage self-service content for an audience. Knowledge bases typically house frequently asked questions (FAQs), video tutorials, and how-to articles.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Slite Knowledge Base 4.7 Christophe Pasquier $6 2016 $3.3 M 26+ Paris 1608+ Reviews N/A
Document360 Knowledge Base 4.8 Saravana Kumar $99 2017 $5 M 26+ London 1629+ Reviews 230+
Helpsite 4.7 Richard S Free 2014 $2 M 9+ San Francisco 1603+ Reviews N/A
Knowall 4 Chris Hadley $149 2011 $5 M 10+ United Kingdom 1598+ Reviews N/A
Insided 4.5 Robin van Lieshout Custom 2010 $10 M 12 M+ Amsterdam 1638+ Reviews N/A
Helpjuice 4.7 Emil Hajric $120 2011 $5 M 40+ Miami 1672+ Reviews N/A
Notion Knowledge Base 4.6 Ivan Zhao Free 2012 $24.1M 500+ San Francisco 1658+ Reviews N/A
Freshdesk Knowledge Base 4.4 Girish Mathrubootham Free 2010 $105 M 3000+ San Bruno 2628+ Reviews N/A
Confluence Knowledge Base 4.1 Mark Evans Free 1991 $44.2 M 500+ Pittsburgh 3398+ Reviews 60000+
Zendesk Knowledge Base 4.3 Mikkel Svane $19 2007 $147 M 3000+ San Francisco 3806+ Reviews 170000+

Slite Knowledge Base

4.7 User Rating
$6 Price
Chrome extension, Integrations, Contact support, Onboarding remotely Features
Overview
Slite is a robust knowledge-sharing app that empowers remote teams to collaborate smoothly and make smarter decisions, no matter how far apart each one can be. The platform is a perfect place for teams to organize project documentation, share company updates, and keep personal notes while enabling streamlined channel creation where documents, videos, spreadsheets, and business-critical information are stored. Slite has been used by over 100,000 companies for its awesome suite of knowledge base tools and features that drive better productivity and profitability. 

Document360 Knowledge Base

4.8 User Rating
$99 Price
Display Contributors, Integration, Security & Access, Simple Navigation, Real-time Search Engine Features
Overview
Document360 is an incredible software-as-a-service (SaaS) platform that enables companies to develop a superior self-service knowledge base designed to assist customers as well as internal users in exploring the critical sides of a product or service. It helps teams to bring in the most compelling and meaningful articles in real-time with excellent customization tools, version control, category manager, and topnotch security solution that empowers rich authoring and brand experience. The platform boosts team collaboration while enabling each member to share knowledge internally with real-time data obtained from a robust dashboard and built-in advanced analytics. 

Helpsite

4.7 User Rating
Free Price
Internal knowledge base, Easy-to-use, API Access, Customizations Features
Overview
HelpSite is a robust cloud-based platform designed to help businesses to produce and develop customizable knowledge bases as well as fascinating FAQs that untangle the issues and queries customers are encountering. The platform enables customers to receive auto-generated suggestions on suitable articles while allowing them to employ the search functionality in retrieving explicit information from a database. HelpSite empowers organizations to formulate articles on commonly asked questions and categorize them in consonance with the requirements. It helps create multitudinous help sites as well as configure role-based access permissions in an effort to avoid unauthorized data exploitation. 

Knowall

4 User Rating
$149 Price
Search Analytics, Instant Answers, Easy to Customize, Customer Support Features
Overview
KnowAll is a fully-featured knowledge base theme for WordPress created by HeroThemes. Customers can access your knowledge base using any device because KnowAll looks great on desktops, laptops, tablets, and phones. Customers will appreciate getting help without having to wait for a response from you or your team because KnowAll provides instant answers! Do you want to learn more? Discover Knowall and its software key features here on Best Alternatives!

Insided

4.5 User Rating
Custom Price
Customer Support, Documentation, Integrations, Easy to use Features
Overview
Insided is a constantly updated knowledge base where you can mix and match your help content with the best answers from your user community. Insided provides a powerful platform for better self-service support, making it simple for your customers to find the information they require in your knowledge base. Insided allows you to publish and manage your help content all in one place. Do you want to learn more? Find out everything there is to know about Indsided and its software key features here on Best Alternatives!

Helpjuice

4.7 User Rating
$120 Price
Auto-Updating Knowledge Base, Knowledge Management, Customer Support Software, Easy to use Features
Overview
Helpjuice's knowledge base software is built from the ground up to help you scale your customer support and collaborate more effectively with your team. Helpjuice's search engine, unlike others, is designed exclusively for knowledge base software. You don't need to do any setup because your Helpjuice knowledge base is already SEO-optimized! Do you want to know more? Discover Helpjuice and its software hey features only here on Best Alternatives!

Notion Knowledge Base

4.6 User Rating
Free Price
Mobile apps, Desktop apps, Integrations, Collaboration Features
Overview
Notion is a digital home for global teams, providing a single location for remote and hybrid teams to access information and collaborate on projects. You can customize Notion to work the way you want it to and it also helps in connecting your teams, projects, and documents easily! Do you want to know more? Find out everything there is to know about Notion and its software key features only here on Best Alternatives!

Freshdesk Knowledge Base

4.4 User Rating
Free Price
Storage space, Branding and customization, SEO capabilities, Efficient content management Features
Overview
Freshdesk provides the best knowledge base software, allowing you to quickly create an extensive, customized knowledge base. Freshdesk Knowledge Base is a user-friendly knowledge management system that allows you to quickly create and manage solution content. Freshdesk combines the features of a ticketing system, a knowledge management system, and more to improve agent productivity and customer satisfaction. Do you want to learn more? Discover Freshdesk and its Knowledge Base software features here on Best Alternatives!

Confluence Knowledge Base

4.1 User Rating
Free Price
Remote-friendly, Collaboration, Customer Support, Security Features
Overview
Confluence is your team's knowledge and collaboration hub, accessible from anywhere. You can save time with Confluence by turning your team's collective knowledge into easily accessible answers for everyone. You don't have to reinvent the wheel with Confluence because it comes with best-practice templates. Get going quickly and consistently across teams and projects! Know more about Confluence and its Knowledge base software features only here on Best Alternatives!

Zendesk Knowledge Base

4.3 User Rating
$19 Price
Reporting & Analytics, Security, Customer Support, Customization Features
Overview
Zendesk provides easy-to-customize knowledge management software that can be used as an internal knowledge base, an IT knowledge base, a support agent-only knowledge base, or a customer-facing FAQ tool. Clients and service agencies can use the self-service gateway to gain more information whenever they need it because it is always available! Do you want to know more? Find out everything there is to know about Zendesk and its software key features only here on Best Alternatives!