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10+ Best Issue Tracking Software 2023

Freshworks Issue Tracking

An issue tracking system is any software application that allows you to record and follow the progress of every customer ticket or “issue” in your inbox until the problem is resolved.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Freshworks Issue Tracking 4.1 Girish Mathrubootham Custom 2011 $100 M 1000+ San Mateo 1822+ Reviews 100000+
OTRS 4.5 Andre Mindermann Custom 2003 $11.9 M 70+ Oberursel 1777+ Reviews N/A
Redmine 4.1 Jean-Philippe Lang Custom 2006 $1 M 11+ 2006 1823+ Reviews N/A
Trac 4.1 Steve Emms Custom 2006 $4.8 M 26+ United Kingdom 1745+ Reviews N/A
Nuclino 4.7 Bjorn Michelsen Free 2015 $1 M 10+ Munich 1999+ Reviews N/A
Jira Issue Tracking 4.5 Mike Cannon-Brookes Free 2002 $1.2 B 3616+ Sydney 1632+ Reviews 135000+
Happyfox Issue Tracking 4.5 Shalin Jain Custom 2012 $11.5 M 79+ California 1823+ Reviews 3100+
Backlog Issue Tracking 4.5 N/A Free 2004 $1 M 10+ New York 1845+ Reviews 10000+
Zoho Bugtracker 4.7 Sridhar Vembu $0 1996 $600 M 9100+ Chennai 1963+ Reviews 13000000+
Issuetrak 4.1 Dan Flowers $59 1992 $7 M 31+ Norfolk 1852+ Reviews N/A
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Freshworks Issue Tracking

4.1 User Rating
Custom Price
Reports, Integration, Workflow orchestration Features
Overview
Freshworks is a well-known SaaS company with over 50,000 users. They offer solutions that are focused on productivity, employee management, customer service, and customer experience. WIth their issue tracking software and ticketing system, they're able to help IT teams and software developers deal with issues pertaining to software products/services.
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OTRS

4.5 User Rating
Custom Price
Automation & Processes, Multi­channel Communi­cation, Scheduled Reports Features
Overview
OTRS offers among the best solutions for issue tracking, process management, project management, and more. Since OTRS started, their platform helped thousands of teams to keep up with fast-moving business environments and deliver quality services. OTRS aims to help their users grow and achieve streamlined workflows for better, satisfying business outcomes.
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Redmine

4.1 User Rating
Custom Price
Different workflow, Status transitions, Custom fields Features
Overview
Redmine is a project management and issue tracking system that was created using Ruby and launched in 2006. It has been used by hundreds of software development teams over the years for meeting project goals and user needs. Redmine's administrator is Jean-Philippe Lang with multiple contributors and Marius BALTEANU as the release manager.
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Trac

4.1 User Rating
Custom Price
Fine-grained permissions, Multiple project support, Customized reporting Features
Overview
Trac is an issue tracking software under the umbrella of Edgewall Software and was created using Python. It's used by hundreds of organizations and companies daily for efficient software development and project management. It was built to help developers build quality software while meeting the needs and preferences of their target users.
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Nuclino

4.7 User Rating
Free Price
Super simple, Blazing faster, Unified space Features
Overview
Nuclino is a company that specializes in providing tools for better project management, issue tracking, and productivity. They started in 2015 and have earned the trust of top organizations such as Ubisoft, NASA, Paddle, and the Massachusetts Institute of Technology. Nuclino's platform is used by more than 12,000 teams worldwide.
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Jira Issue Tracking

4.5 User Rating
Free Price
Agile reporting, Roadmaps, Scrum boards Features
Overview
Jira is a high-performance tracking software developed and distributed by Atlassian. It's one of the top software development tools in the industry and is trusted by agile IT teams and developers. It offers numerous features that empower agile teams to not only address issues but also boost productivity and optimize quality.
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Happyfox Issue Tracking

4.5 User Rating
Custom Price
Knowledge Base, Automation, Ticketing System Features
Overview
HappyFox is a platform that offers help desk software that provides multi-channel support for customer requests from email, web, phone, and social media. Since its establishment in 2012, HappyFox has been extending its services to companies from various industries which enabled the platform to generate an estimated annual revenue of $11.3 million a year. 
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Backlog Issue Tracking

4.5 User Rating
Free Price
File Sharing, Fix bugs faster, Track project progress Features
Overview
Backlog is a platform that provides project management and collaboration tools for teams who want to produce higher productivity, visibility, and project tracking. Since its establishment in 2004, Backlog has been servicing millions of users worldwide which enabled the platform to gain a revenue of $157.9 thousand in sales to date.
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Zoho Bugtracker

4.7 User Rating
$0 Price
Bugs Dashboard, SLA Automation, Automate Bugs Features
Overview
Zoho Bug Tracker is software that provides accurate information about the success and progress of bugs submitted by teams or customers specific to position and intensity. Since its release, Zoho Bug Tracker has been extending its services on bug management automation which earned the platform a 4.6/5 rating on GetApp reviews.
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Issuetrak

4.1 User Rating
$59 Price
Manage visibility, Implementation, Security Features
Overview
IssueTrak is a platform that provides issue tracking software and support that centralizes and automates issue and ticket tracking, resolution, and reporting. Since its establishment in 1992, IssueTrak has been helping companies of all sizes to increase their productivity and efficiency which enabled the platform to generate $6.14 million in sales.