10+ Best Issue Tracking Software 2023
Freshworks Issue Tracking
An issue tracking system is any software application that allows you to record and follow the progress of every customer ticket or “issue” in your inbox until the problem is resolved.
| ||Freshworks Issue Tracking||4.1||Girish Mathrubootham||Custom||2011||$100 M||1000+||San Mateo||1822+ Reviews||100000+|
| ||OTRS||4.5||Andre Mindermann||Custom||2003||$11.9 M||70+||Oberursel||1777+ Reviews||N/A|
| ||Redmine||4.1||Jean-Philippe Lang||Custom||2006||$1 M||11+||2006||1823+ Reviews||N/A|
| ||Trac||4.1||Steve Emms||Custom||2006||$4.8 M||26+||United Kingdom||1745+ Reviews||N/A|
| ||Nuclino||4.7||Bjorn Michelsen||Free||2015||$1 M||10+||Munich||1999+ Reviews||N/A|
| ||Jira Issue Tracking||4.5||Mike Cannon-Brookes||Free||2002||$1.2 B||3616+||Sydney||1632+ Reviews||135000+|
| ||Happyfox Issue Tracking||4.5||Shalin Jain||Custom||2012||$11.5 M||79+||California||1823+ Reviews||3100+|
| ||Backlog Issue Tracking||4.5||N/A||Free||2004||$1 M||10+||New York||1845+ Reviews||10000+|
| ||Zoho Bugtracker||4.7||Sridhar Vembu||$0||1996||$600 M||9100+||Chennai||1963+ Reviews||13000000+|
| ||Issuetrak||4.1||Dan Flowers||$59||1992||$7 M||31+||Norfolk||1852+ Reviews||N/A|
Freshworks is a well-known SaaS company with over 50,000 users. They offer solutions that are focused on productivity, employee management, customer service, and customer experience. WIth their issue tracking software and ticketing system, they're able to help IT teams and software developers deal with issues pertaining to software products/services.
OTRS offers among the best solutions for issue tracking, process management, project management, and more. Since OTRS started, their platform helped thousands of teams to keep up with fast-moving business environments and deliver quality services. OTRS aims to help their users grow and achieve streamlined workflows for better, satisfying business outcomes.
Redmine is a project management and issue tracking system that was created using Ruby and launched in 2006. It has been used by hundreds of software development teams over the years for meeting project goals and user needs. Redmine's administrator is Jean-Philippe Lang with multiple contributors and Marius BALTEANU as the release manager.
Trac is an issue tracking software under the umbrella of Edgewall Software and was created using Python. It's used by hundreds of organizations and companies daily for efficient software development and project management. It was built to help developers build quality software while meeting the needs and preferences of their target users.
Nuclino is a company that specializes in providing tools for better project management, issue tracking, and productivity. They started in 2015 and have earned the trust of top organizations such as Ubisoft, NASA, Paddle, and the Massachusetts Institute of Technology. Nuclino's platform is used by more than 12,000 teams worldwide.
Jira is a high-performance tracking software developed and distributed by Atlassian. It's one of the top software development tools in the industry and is trusted by agile IT teams and developers. It offers numerous features that empower agile teams to not only address issues but also boost productivity and optimize quality.
HappyFox is a platform that offers help desk software that provides multi-channel support for customer requests from email, web, phone, and social media. Since its establishment in 2012, HappyFox has been extending its services to companies from various industries which enabled the platform to generate an estimated annual revenue of $11.3 million a year.
Backlog is a platform that provides project management and collaboration tools for teams who want to produce higher productivity, visibility, and project tracking. Since its establishment in 2004, Backlog has been servicing millions of users worldwide which enabled the platform to gain a revenue of $157.9 thousand in sales to date.
Zoho Bug Tracker is software that provides accurate information about the success and progress of bugs submitted by teams or customers specific to position and intensity. Since its release, Zoho Bug Tracker has been extending its services on bug management automation which earned the platform a 4.6/5 rating on GetApp reviews.
IssueTrak is a platform that provides issue tracking software and support that centralizes and automates issue and ticket tracking, resolution, and reporting. Since its establishment in 1992, IssueTrak has been helping companies of all sizes to increase their productivity and efficiency which enabled the platform to generate $6.14 million in sales.