10+ Zendesk Incident Management Alternatives and Competitors
Zendesk is an incident management solution designed to simplify the incident management process and workflow. Zendesk can help users to manage problems and incident tickets and address customer complaints promptly. It also ensures customer satisfaction for future investments or services. Plus, it provides users plan to design, control, and deliver IT services offered to customers. As of now, 150,000 companies rely on Zendesk when it comes to incident management. See more information about Zendesk by scrolling down.
|Logo||Name Sort||Rating Sort||CEO||Pricing Sort||Founded Sort||Revenue Sort||Employees Sort||Location Sort||Reviews Sort||Customers Sort|
|Zendesk Incident Management||Mikkel Svane||N/A||2007|| $194 M|| 3,570+||San Francisco|| 1658+ Reviews|| 150K +|
|Freshservice Incident Management||Girish Mathrubootham||N/A||2010|| $100 M|| 500+||California|| 1587+ Reviews|| 10K +|
|SysAid Incident Management||Sarah Lahav||$1211||2002|| $28.2 M|| 100+|| Israel|| 1658+ Reviews|| 55K +|
|Jira Incident Management||Mike Cannon-Brookes||N/A||2002|| $1.2 B|| 3,616+||Sydney|| 1748+ Reviews|| 135K +|
|BriteCore||Phillip Reynolds||N/A||2009|| $13 M|| 220+|| Springfield|| 1874+ Reviews|| 2.3K +|
|ServiceNow Incident Management||Bill McDermott||N/A||2003|| $4 B|| 11,000+||Santa Clara|| 1658+ Reviews|| 4K +|
|PagerDuty||Jennifer Tejada||N/A||2009|| $84 M|| 524+||San Francisco|| 1958+ Reviews|| 11K +|
|Opsgenie||Berkay Mollamustafaoglu||N/A||2012|| $10 M|| 174+||Boston|| 1658+ Reviews|| 2K +|
|SolarWinds Service Desk||Kevin B. Thompson||$19||2007|| $220 M|| 2,500+||Austin|| 1658+ Reviews|| 300K +|
|xMatters||Troy McAlpin||N/A||2000|| $61 M|| 199+|| San Ramon || 1587+ Reviews|| 650K +|
|Jaimie Buss||VP of Sales||https://www.linkedin.com/in/jaimiebuss|
- Access Control
- Accounting Intergration
- Application Integration
- Assessment Management
- Assignment Management
- Business Intelligence
- CRM Integration
- List Management
- Marketing Automation
- Sales Enablement
- Sales Force Automation
- Predictive Sales
- Performance Management
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Like any other software, Zendesk follows a package-based pricing model. That means its pricing varies depending on the kind of package users will pick. Each package has different features. For complete details, visit their website or contact them directly.
Zendesk is an easy incident management platform to use. It automates everything. That means you won’t have a hard time responding and addressing all customer concerns because you have Zendesk. With Zendesk’s user-friendly and easy-to-use features, you can manage incident-related stuff without any hassle.
Zendesk is one of the best in terms of incident management. It has a unique and exceptional approach that you won’t see in other similar software. Zendesk can quickly respond, address, and resolve all customer concerns. Since their problems are solved, unhappy customers become happy, loyal customers again.