10+ Zendesk Incident Management Alternatives and Competitors

Zendesk Incident Management

Zendesk Incident Management

9.5 User Rating
$194 M Revenue
3570+ No of Employees
2007 Founded
SaaS Industry
Incident Management Software Category
Mikkel Svane CEO
Overview

Zendesk is an incident management solution designed to simplify the incident management process and workflow. Zendesk can help users to manage problems and incident tickets and address customer complaints promptly. It also ensures customer satisfaction for future investments or services. Plus, it provides users plan to design, control, and deliver IT services offered to customers. As of now, 150,000 companies rely on Zendesk when it comes to incident management. See more information about Zendesk by scrolling down.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zendesk Incident Management Zendesk Incident Management 9.5 Mikkel Svane N/A 2007 $194 M
3,570+
San Francisco 1658+ Reviews
150K +
Freshservice Incident Management Freshservice Incident Management 9.4 Girish Mathrubootham N/A 2010 $100 M
500+
California 1587+ Reviews
10K +
SysAid Incident Management SysAid Incident Management 9.3 Sarah Lahav $1211 2002 $28.2 M
100+
Israel
1658+ Reviews
55K +
Jira Incident Management Jira Incident Management 9.2 Mike Cannon-Brookes N/A 2002 $1.2 B
3,616+
Sydney 1748+ Reviews
135K +
BriteCore BriteCore 9.1 Phillip Reynolds N/A 2009 $13 M
220+
Springfield
1874+ Reviews
2.3K +
ServiceNow Incident Management ServiceNow Incident Management 9 Bill McDermott N/A 2003 $4 B
11,000+
Santa Clara 1658+ Reviews
4K +
PagerDuty PagerDuty 8.9 Jennifer Tejada N/A 2009 $84 M
524+
San Francisco 1958+ Reviews
11K +
Opsgenie Opsgenie 8.8 Berkay Mollamustafaoglu N/A 2012 $10 M
174+
Boston 1658+ Reviews
2K +
SolarWinds Service Desk SolarWinds Service Desk 8.7 Kevin B. Thompson $19 2007 $220 M
2,500+
Austin 1658+ Reviews
300K +
xMatters xMatters 8.6 Troy McAlpin N/A 2000 $61 M
199+
San Ramon
1587+ Reviews
650K +

Key Employees

ImageNameDesignationLinkedin
Christoph JanzChristoph Janzhttps://www.linkedin.com/in/christophjanz
Peter KazanjyPeter KazanjyEntrepreneurhttps://www.linkedin.com/in/kazanjy
Jaimie BussJaimie BussVP of Saleshttps://www.linkedin.com/in/jaimiebuss

Reviews

“ The CRM your company needs ”

9/10 (overall) - Paul D.
Pros
  • The product is so easy to use. You can integrate any software to it to make your support processing streamlined and simple.
  • We integrated JIRA, Slack, Gmail and TalkDesk. Zendesk also allows you to create a knowledge base within the system.
Cons
  • Setting up automations can be difficult, but rewarding once you have the process down.
  • Also, searching for previous tickets for reference can be tedious and all over the place.

“ Worth the service and product ”

7/10 (overall) - Ashish G.
Pros
  • The most liking thing about this software is, its customizable in every way.
  • The software does not have lot of features available, but you can customize yourself (or a developer) the features based on your requirement.
Cons
  • The service is quite slow.
  • The product even has downtime.

“ The best professional ticketing solution ”

9/10 (overall) - Ashley E.
Pros
  • I can manage my tickets with ease using Zendesk. It provides me with the perfect user interface to easily navigate between all my tickets and incidents.
  • This tool is also widely used making it great for training new colleagues and customers to use this for internal systems.
Cons
  • The software is great however it can take a couple of hours to get used to the flow of tickets and interfaces in comparison to some other CRM software.
  • Once familiar this is not an issue.

Features

  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Predictive Sales
  • Performance Management

Images & Videos

Q & A

Q. How much does Zendesk cost?

Like any other software, Zendesk follows a package-based pricing model. That means its pricing varies depending on the kind of package users will pick. Each package has different features. For complete details, visit their website or contact them directly.

Q. How safe is Zendesk?

Zendesk takes data privacy and security pretty seriously. They developed security measures and a privacy policy to avoid discrepancies and other malicious activities that jeopardize all data. They even include terms and conditions that contain both parties’ obligations to inform them about their responsibilities. Aside from that, they even comply with all legal requirements.

Q. Is Zendesk an easy platform to use?

Zendesk is an easy incident management platform to use. It automates everything. That means you won’t have a hard time responding and addressing all customer concerns because you have Zendesk. With Zendesk’s user-friendly and easy-to-use features, you can manage incident-related stuff without any hassle.

Q. Why use Zendesk?

Zendesk is one of the best in terms of incident management. It has a unique and exceptional approach that you won’t see in other similar software. Zendesk can quickly respond, address, and resolve all customer concerns. Since their problems are solved, unhappy customers become happy, loyal customers again.