10+ xMatters Alternatives and Competitors

xMatters

xMatters

8.6 User Rating
$61 M Revenue
199+ No of Employees
2000 Founded
SaaS Industry
Incident Management Software Category
Troy McAlpin CEO
Overview

xMatters is another extensive incident management software that responds to the challenges of company incidents. Established in 2000, xMatters pioneers in delivering cloud-based incident management solutions across businesses. With over 650,000+ users worldwide, xMatters is recognized as one of the fastest-growing incident management providers and the best incident management platform to use.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zendesk Incident Management Zendesk Incident Management 9.5 Mikkel Svane N/A 2007 $194 M
3,570+
San Francisco 1658+ Reviews
150K +
Freshservice Incident Management Freshservice Incident Management 9.4 Girish Mathrubootham N/A 2010 $100 M
500+
California 1587+ Reviews
10K +
SysAid Incident Management SysAid Incident Management 9.3 Sarah Lahav $1211 2002 $28.2 M
100+
Israel
1658+ Reviews
55K +
Jira Incident Management Jira Incident Management 9.2 Mike Cannon-Brookes N/A 2002 $1.2 B
3,616+
Sydney 1748+ Reviews
135K +
BriteCore BriteCore 9.1 Phillip Reynolds N/A 2009 $13 M
220+
Springfield
1874+ Reviews
2.3K +
ServiceNow Incident Management ServiceNow Incident Management 9 Bill McDermott N/A 2003 $4 B
11,000+
Santa Clara 1658+ Reviews
4K +
PagerDuty PagerDuty 8.9 Jennifer Tejada N/A 2009 $84 M
524+
San Francisco 1958+ Reviews
11K +
Opsgenie Opsgenie 8.8 Berkay Mollamustafaoglu N/A 2012 $10 M
174+
Boston 1658+ Reviews
2K +
SolarWinds Service Desk SolarWinds Service Desk 8.7 Kevin B. Thompson $19 2007 $220 M
2,500+
Austin 1658+ Reviews
300K +
xMatters xMatters 8.6 Troy McAlpin N/A 2000 $61 M
199+
San Ramon
1587+ Reviews
650K +

Pricing

FREE
$0
Up to 10 users
Global on-call scheduling
Manage shifts
STARTER
$16/User/month
Global on-call scheduling
Manage shifts
Incident Collaboration Channels
BASE
$39/User/month
Global on-call scheduling
Manage shifts
Cloud and Hybrid Workflows
ADVANCED
$59/User/month
Global on-call scheduling
Manage shifts
Cloud and Hybrid Workflows

Key Employees

ImageNameDesignationLinkedin
Dan GoldbergDan GoldbergSenior Content Marketing Managerhttps://www.linkedin.com/in/danielgoldberg
James MebaneJames Mebanehttps://www.linkedin.com/in/james-mebane-06a2a
Samantha BrownSamantha BrownSenior Directorhttps://www.linkedin.com/in/samanthambrown

Reviews

“ Xmatters is the app your company doesn't have but needs to get ASAP! ”

9/10 (overall) - Josh M
Pros
  • It works like advertised, and I really appreciate that. I love there is a dark mode.
  • It makes it so much easier on my eyes.
Cons
  • The pager sound choices. I wish I could use my own notification sounds.
  • If the app would let you choose your own there isn’t much else I can think of for things I dislike.

“ XMatters Review ”

8/10 (overall) - Chris C
Pros
  • The ease of use. It’s easy to send an alert and to pre-configure canned alerts/templates.
  • Logging in and sending a message to the business is very seamless. Then interface is easy to use and the reporting functionality is a great value add.
Cons
  • There’s really not much to dislike. Especially once you realize the full potential of the FLOW system, which has a lot of amazing features already.
  • I really like the ability to customize the individual messages using basic HTML tags.

“ xMatters, Your Solution To Incident Reporting and Management ”

8/10 (overall) - Stephen R
Pros
  • The overall ease of use of the system (user friendly) both the web and mobile app.
  • Being able to get the app customized specifically to what is required by your company.
Cons
  • Nothing to dislike about this app at this time as we have not had any issues so far.
  • Can’t add more than one phone of the same model for alert hierarchy.

Features

  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • CRM Integration
  • Business Intelligence
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Team Collaboration
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

Q. How much does xMatters cost per subscription?

Aside from its Free access, xMatters offers three different paid subscriptions that you can pick. You can access xMatters through its Starter plan at $9 per user per month, the Base plan at $39 per user per month, and custom pricing for its Advanced plan. All of xMatter’s subscription plans offer some of its basic features, including global on-call scheduling, shift management, on-call reminders, and mobile iOS and Android access.

 

Q. Can I integrate xMatters with other platforms?

Yes. xMatters offers 200+ application integrations that you can use to simplify your incident management processes. xMatters can be integrated with third-party platforms like Google Cloud, Jira Cloud, New Relic AppDynamics, ServiceNow, Zendesk Workflow, Slack, Bitbuckets Pipeline, and so much more.

Q. Does xMatters support international voice and SMS notifications?

Yes. xMatters offers global coverage for voice and SMS notifications. This offer supports SMS and voice notifications in countries, such as the United States, Canada, United Kingdom, Australia, and Singapore.

 

Q. Is xMatters safe for me to use?

Absolutely! xMatters ensures that you can safely utilize the app, for the platform is committed to maintaining compliance with the highest security standards and privacy regulations. The platform’s Information Security Management System (ISMS) has been inspected and certified against ISO 27001:2013 Information Security Standard. xMatters also has met AICPA SOC 2 Audit Standard.