10+ SolarWinds Service Desk Alternatives and Competitors

SolarWinds Service Desk

SolarWinds Service Desk

8.7 User Rating
$220 M Revenue
2500+ No of Employees
2007 Founded
SaaS Industry
Incident Management Software Category
Kevin B. Thompson CEO
Overview

SolarWinds is among the top developers and providers of IT infrastructure management solutions. Their goal is to improve all sorts of IT operations regardless of size and scope. SolarWinds wants IT professionals to work in a digital environment that makes their lives easy and nurtures their capabilities. SolarWinds has been around for more than a decade and has built a worldwide customer base.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zendesk Incident Management Zendesk Incident Management 9.5 Mikkel Svane N/A 2007 $194 M
3,570+
San Francisco 1658+ Reviews
150K +
Freshservice Incident Management Freshservice Incident Management 9.4 Girish Mathrubootham N/A 2010 $100 M
500+
California 1587+ Reviews
10K +
SysAid Incident Management SysAid Incident Management 9.3 Sarah Lahav $1211 2002 $28.2 M
100+
Israel
1658+ Reviews
55K +
Jira Incident Management Jira Incident Management 9.2 Mike Cannon-Brookes N/A 2002 $1.2 B
3,616+
Sydney 1748+ Reviews
135K +
BriteCore BriteCore 9.1 Phillip Reynolds N/A 2009 $13 M
220+
Springfield
1874+ Reviews
2.3K +
ServiceNow Incident Management ServiceNow Incident Management 9 Bill McDermott N/A 2003 $4 B
11,000+
Santa Clara 1658+ Reviews
4K +
PagerDuty PagerDuty 8.9 Jennifer Tejada N/A 2009 $84 M
524+
San Francisco 1958+ Reviews
11K +
Opsgenie Opsgenie 8.8 Berkay Mollamustafaoglu N/A 2012 $10 M
174+
Boston 1658+ Reviews
2K +
SolarWinds Service Desk SolarWinds Service Desk 8.7 Kevin B. Thompson $19 2007 $220 M
2,500+
Austin 1658+ Reviews
300K +
xMatters xMatters 8.6 Troy McAlpin N/A 2000 $61 M
199+
San Ramon
1587+ Reviews
650K +

Pricing

Team
$19/Month/agent
$0.10/Month/device
Unlimited Requestors
Billed Annually
Business
$39/Month/agent
$0.30/Month/device
Unlimited Requestors
Billed Annually
Professional
$69/Month/agent
$0.50/Month/device
Unlimited Requestors
Billed Annually
Enterprise
$89/Month/agent
$0.70/Month/device
Unlimited Requestors
Billed Annually

Key Employees

ImageNameDesignationLinkedin
Ludovic NeveuLudovic NeveuSoftware Sales Executivehttps://www.linkedin.com/in/lneveu
Paul GrayPaul GrayR&Dhttps://www.linkedin.com/in/gpaulgray
Kellie MechamKellie MechamPrincipal UX Researcherhttps://www.linkedin.com/in/kelliemecham

Reviews

“ IT Manager ”

8/10 (overall) - Anthony C
Pros
  • Ease of deployment and use to our end users.
  • On-boarding was through and complete.
Cons
  • Doesn’t show when another technician/service desk agent is viewing the same ticket.
  • Deployment of the SolarWinds Discovery Agent does not have a .msi file making it difficult to roll out across a internal network.

“ Get SolarWinds Service Desk to track your inventory! ”

9/10 (overall) - Jennifer A
Pros
  • I really like how easy it is to install, upgrade and manage.
  • We are now taking advantage of the ability to track our assets, along with expiration dates, followed up with notification e-mails!
Cons
  • I really don’t have any negative point for this particular product.
  • Solarwinds had taken the time to develop a great tool to assist the help desk function and beyond.

“ New SolarWinds Service Desk User--Super Happy! ”

8/10 (overall) - Jeffrey J
Pros
  • The efficiency this has brought to our team is fantastic. Quicker resolution times, customer responses, custom states, categories, forms, this all helps.
  • Updating ticket status, category, assigned user can all be done from the Incident List page.
Cons
  • Honestly I would prefer to use the portal login page, but my company requires single sign-on. With that setup, it bypasses the login page.
  • Since implementing this, learning the permissions for different roles takes a little time, but the support for helping with this has been great.

Features

  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Performance Management
  • Process Management

Images & Videos

Q & A

Q. Does SolarWinds Service Desk have a free trial?

Yes! New users can get a free trial of SolarWinds Service Desk which is good for 30 days. The free trial lets you experience all of SolarWinds Service Desk’s features and functions for a month. You can get it now on SolarWinds’s website.

Q. What discounts does SolarWinds Service Desk offer?

SolarWinds Service Desk offers discounts to non-profit organizations, educational or academic institutions, government bodies, and customers who’ll place large-quantity orders. You can inquire about other discounts by contacting SolarWinds’s sales representatives. You may also ask how much is the value of their discounts.

Q. What will happen when my 30-day free trial is up?

When your 30-day free trial is about to end, SolarWinds will offer you to upgrade to their paid subscriptions. If you accept the offer, all the progress and data you’ve made in your free trial will carry over to your paid subscription. If otherwise, your account will automatically be disabled once your trial expires.

Q. How long is the contract of SolarWinds Service Desk?

Service Desk’s contract lasts for a year. That said, renewing your Service Desk subscription happens yearly. However, that doesn’t mean you can upgrade or downgrade your subscription plan. You can do so at any time by contacting your account representative.