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10+ PagerDuty Alternatives and Competitors

PagerDuty

4.4 User Rating
$84 M Revenue
524+ No of Employees
2009 Founded
SaaS Industry
Incident Management Software Category
Jennifer Tejada CEO
Overview

PagerDuty is a software company that originally automates on-call rotations. But after some time since its launch in 2009, PagerDuty evolved into a solutions provider for incident management. PagerDuty was created by innovative developers who understand the importance of prompt incident resolutions for better customer relations. Today, PagerDuty is in the global market stage, having a strong presence in 90 countries.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Incident Management 4.7 Mikkel Svane Custom 2007 $194 M 3570+ San Francisco 1658+ Reviews 150000+
Freshservice Incident Management 4.7 Girish Mathrubootham $13.37 2010 $100 M 500+ California 1587+ Reviews 10000+
SysAid Incident Management 4.6 Sarah Lahav $1211 2002 $28.2 M 100+ Israel 1658+ Reviews 55000+
Jira Incident Management 4.6 Mike Cannon-Brookes Custom 2002 $1.2 B 3616+ Sydney 1748+ Reviews 135000+
BriteCore 4.5 Phillip Reynolds Custom 2009 $13 M 220+ Springfield 1874+ Reviews 2300+
Opsgenie 4.4 Berkay Mollamustafaoglu $Free 2012 $10 M 174+ Boston 1658+ Reviews 2000+
SolarWinds Service Desk 4.3 Kevin B. Thompson $19 2007 $220 M 2500+ Austin 1658+ Reviews 300000+
xMatters 4.3 Troy McAlpin $Free 2000 $61 M 199+ San Ramon 1587+ Reviews 650000+
Spiceworks Incident Management 4.2 Jay Hallberg Custom 2006 $51 M 500+ Austin 1587+ Reviews 4000+
ServiceNow Incident Management 4.5 Bill McDermott $Free 2003 $4 B 11000+ Santa Clara 1658+ Reviews 4000+

Pricing

Free
  • $0/user/month
  • Up to 5 users
  • Easy on-call scheduling
  • Unlimited API calls
Starter
  • $10/user/month
  • Up to 6 users
  • 1 year data access
  • Email and chat support
Team
  • $29/user/month
  • Unlimited global phone / SMS notifications
  • 350+ out of the box integrations
  • Response orchestration
Business
  • $39/user/month
  • SSO and advanced permissions
  • Advanced ITSM Integrations
  • Unlimited data access
Digital Operations
  • Contact Us
  • Suite of add-on products
  • Fully automated technical and business incident response
  • Machine learning-based event management

Key Employees

Image Name Designation Email ID Twitter Linkedin
Ruta Raju UX & CX Leadership N/A N/A https://www.linkedin.com/in/rutaraju
Dennis Wong Head of Global Marketing N/A N/A https://www.linkedin.com/in/dennismktg
Jukka Alanen SVP Business Development and Corporate Strategy N/A N/A https://www.linkedin.com/in/jukkaalanen

Reviews

“ Great solution for on-call and incident management for any organisation! ”

3.5/5 (overall) - Derek O.
Pros:
  • PagerDuty very easy to configure and use.
  • I’ve given access to team leads with no instructions and they’ve been up and running that day.
Cons:
  • It’d be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.
  • Some important features are hidden behind a higher tier plan.

“ On-call software with rich features ”

4/5 (overall) - M. Serhat
Pros:
  • PagerDuty does the job. It’s gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great.
  • You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.
Cons:
  • PagerDuty has some latency when it comes to acknowledging incidents.
  • After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

“ Bye Bye to old school on-call practices ”

4/5 (overall) - Corey F.
Pros:
  • PagerDuty is incredibly easy to setup and use.
  • Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes.
Cons:
  • The reporting functionality of PagerDuty needs some further enhancements.
  • The filtering of the Visibility console needs work and is currently limited to “All Teams” or a single team.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Performance Management
  • Process Management

Images & Videos

Q & A

What are the available notification methods in PagerDuty?

PagerDuty’s available notification methods are push notifications, emails, SMS, and phone calls. Each of them is customizable so that they can fit your preference and not disturb other business operations. Just go to their settings to customize them. And also, you can choose more than one notification method.

Does PagerDuty support overseas phone calls and SMS?

Yes, PagerDuty can support overseas phone calls and SMS in just about any country you can mention. PagerDuty can reach countries in Asia, Europe, Middle East, Africa, Australia, North America, and South America. You can visit PagerDuty’s website to see all the countries it supports.

Can third-party monitoring tools work with PagerDuty?

Yes, PagerDuty can work with almost any third-party monitoring tool through API or email. The most common monitoring tools that are integrated with PagerDuty are Amazon Cloudwatch, Datadog, Splunk, Pingdom, and Nagios. So, if you’re using any of them, you should have no trouble connecting them with PagerDuty.

Does PagerDuty have a free trial?

Yes. PagerDuty has a 14-day free trial that doesn’t require credit card details. To get it, you just need to register a PagerDuty account. For 14 days, you can send SMS messages, make phone calls, and explore PagerDuty’s key functions free of charge.

Alternatives

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