10+ PagerDuty Alternatives and Competitors
PagerDuty
PagerDuty is a software company that originally automates on-call rotations. But after some time since its launch in 2009, PagerDuty evolved into a solutions provider for incident management. PagerDuty was created by innovative developers who understand the importance of prompt incident resolutions for better customer relations. Today, PagerDuty is in the global market stage, having a strong presence in 90 countries.
Alternatives
| Logo | Name Sort | Rating Sort | CEO | Pricing Sort | Founded Sort | Revenue Sort | Employees Sort | Location Sort | Reviews Sort | Customers Sort |
|---|---|---|---|---|---|---|---|---|---|---|
 | Zendesk Incident Management | Mikkel Svane | N/A | 2007 | $194 M | 3,570+ | San Francisco | 1658+ Reviews | 150K + | |
 | Freshservice Incident Management | Girish Mathrubootham | N/A | 2010 | $100 M | 500+ | California | 1587+ Reviews | 10K + | |
 | SysAid Incident Management | Sarah Lahav | $1211 | 2002 | $28.2 M | 100+ | Israel | 1658+ Reviews | 55K + | |
 | Jira Incident Management | Mike Cannon-Brookes | N/A | 2002 | $1.2 B | 3,616+ | Sydney | 1748+ Reviews | 135K + | |
 | BriteCore | Phillip Reynolds | N/A | 2009 | $13 M | 220+ | Springfield | 1874+ Reviews | 2.3K + | |
 | ServiceNow Incident Management | Bill McDermott | N/A | 2003 | $4 B | 11,000+ | Santa Clara | 1658+ Reviews | 4K + | |
| PagerDuty | Jennifer Tejada | N/A | 2009 | $84 M | 524+ | San Francisco | 1958+ Reviews | 11K + | |
 | Opsgenie | Berkay Mollamustafaoglu | N/A | 2012 | $10 M | 174+ | Boston | 1658+ Reviews | 2K + | |
 | SolarWinds Service Desk | Kevin B. Thompson | $19 | 2007 | $220 M | 2,500+ | Austin | 1658+ Reviews | 300K + | |
 | xMatters | Troy McAlpin | N/A | 2000 | $61 M | 199+ | San Ramon | 1587+ Reviews | 650K + |
Contact Info
| Website | Phone | pagerduty.com/platform/modern-incident-response | support@pagerduty.com | 438-793-9416 | twitter.com/pagerduty | facebook.com/PagerDuty | linkedin.com/company/pagerduty |
|---|
Pricing
Key Employees
| Image | Name | Designation | |
|---|---|---|---|
 | Ruta Raju | UX & CX Leadership | https://www.linkedin.com/in/rutaraju |
 | Dennis Wong | Head of Global Marketing | https://www.linkedin.com/in/dennismktg |
 | Jukka Alanen | SVP Business Development and Corporate Strategy | https://www.linkedin.com/in/jukkaalanen |
Reviews
“ Great solution for on-call and incident management for any organisation! ”
- PagerDuty very easy to configure and use.
- I’ve given access to team leads with no instructions and they’ve been up and running that day.
- It’d be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.
- Some important features are hidden behind a higher tier plan.
“ On-call software with rich features ”
- PagerDuty does the job. It’s gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great.
- You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.
- PagerDuty has some latency when it comes to acknowledging incidents.
- After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.
“ Bye Bye to old school on-call practices ”
- PagerDuty is incredibly easy to setup and use.
- Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes.
- The reporting functionality of PagerDuty needs some further enhancements.
- The filtering of the Visibility console needs work and is currently limited to “All Teams” or a single team.
Features
- Access Control
- Analytics
- Accounting Intergration
- Application Integration
- Assessment Management
- Assignment Management
- Business Intelligence
- CRM Integration
- List Management
- Marketing Automation
- Sales Enablement
- Sales Force Automation
- Security
- Performance Management
- Process Management
Images & Videos
Q & A
PagerDuty’s available notification methods are push notifications, emails, SMS, and phone calls. Each of them is customizable so that they can fit your preference and not disturb other business operations. Just go to their settings to customize them. And also, you can choose more than one notification method.
Yes, PagerDuty can support overseas phone calls and SMS in just about any country you can mention. PagerDuty can reach countries in Asia, Europe, Middle East, Africa, Australia, North America, and South America. You can visit PagerDuty’s website to see all the countries it supports.
Yes, PagerDuty can work with almost any third-party monitoring tool through API or email. The most common monitoring tools that are integrated with PagerDuty are Amazon Cloudwatch, Datadog, Splunk, Pingdom, and Nagios. So, if you’re using any of them, you should have no trouble connecting them with PagerDuty.
Yes. PagerDuty has a 14-day free trial that doesn’t require credit card details. To get it, you just need to register a PagerDuty account. For 14 days, you can send SMS messages, make phone calls, and explore PagerDuty’s key functions free of charge.