10+ Jira Incident Management Alternatives and Competitors
Jira Incident Management
Jira Software is one of the top products of Atlassian, a top software company that provides solutions for project managers and software developers. Atlassian’s goal with Jira Software is to improve an IT team’s performance and customer service. They want them to have a platform that allows smooth incident management and satisfies the end users in return.
Alternatives
| Logo | Name Sort | Rating Sort | CEO | Pricing Sort | Founded Sort | Revenue Sort | Employees Sort | Location Sort | Reviews Sort | Customers Sort |
|---|---|---|---|---|---|---|---|---|---|---|
 | Zendesk Incident Management | Mikkel Svane | N/A | 2007 | $194 M | 3,570+ | San Francisco | 1658+ Reviews | 150K + | |
 | Freshservice Incident Management | Girish Mathrubootham | N/A | 2010 | $100 M | 500+ | California | 1587+ Reviews | 10K + | |
 | SysAid Incident Management | Sarah Lahav | $1211 | 2002 | $28.2 M | 100+ | Israel | 1658+ Reviews | 55K + | |
| Jira Incident Management | Mike Cannon-Brookes | N/A | 2002 | $1.2 B | 3,616+ | Sydney | 1748+ Reviews | 135K + | |
 | BriteCore | Phillip Reynolds | N/A | 2009 | $13 M | 220+ | Springfield | 1874+ Reviews | 2.3K + | |
 | ServiceNow Incident Management | Bill McDermott | N/A | 2003 | $4 B | 11,000+ | Santa Clara | 1658+ Reviews | 4K + | |
 | PagerDuty | Jennifer Tejada | N/A | 2009 | $84 M | 524+ | San Francisco | 1958+ Reviews | 11K + | |
 | Opsgenie | Berkay Mollamustafaoglu | N/A | 2012 | $10 M | 174+ | Boston | 1658+ Reviews | 2K + | |
 | SolarWinds Service Desk | Kevin B. Thompson | $19 | 2007 | $220 M | 2,500+ | Austin | 1658+ Reviews | 300K + | |
 | xMatters | Troy McAlpin | N/A | 2000 | $61 M | 199+ | San Ramon | 1587+ Reviews | 650K + |
Contact Info
| Website | Phone | atlassian.com/software/jira | 61292621443 | twitter.com/atlassian | facebook.com/Atlassian | linkedin.com/company/atlassian |
|---|
Pricing
Key Employees
| Image | Name | Designation | |
|---|---|---|---|
 | Bryan Pourie | Junior Mobile Developer | https://www.linkedin.com/in/bryan-pourie-144886127 |
 | Rajnikant Patel | https://www.linkedin.com/in/rajnikant-patel-3b6762185 |
Reviews
“ Probably the gold standard for project management. ”
- Super flexible platform able to adapt to whatever style of agile you like to best play in.
- It’s easy features like that that make it a cut about the competition.
- I truly wish links in tickets opened in a new tab, and not in the same window.
- This ends up giving us a difficult time because we will sometimes accidentally screw up clicking links and it just becomes a super frustrating experience.
“ Complex to learn ”
- Easy to navigate and search through different projects within it.
- Easy to get up to date information on where a Sprint is going.
- Administration is very complex.
- It takes a lot of effort to learn how to set up the back end of JIRA.
“ Love this Project Management Tool ”
- I like the structure that Jira has where you are able to have for each main task as a ticket and then be able to add sub-tickets under to show all the work, tasks or steps that are required to complete that main task.
- You can add due dates, reminders, descriptions, assign it to someone in specific, comment and tag others.
- I wish there were more options for dashboards that could allow you to organize
- All your tasks and report on all your tickets.
Features
- Access Control
- Analytics
- Accounting Intergration
- Application Integration
- Assessment Management
- Assignment Management
- Business Intelligence
- CRM Integration
- List Management
- Marketing Automation
- Sales Enablement
- Sales Force Automation
- Team Collaboration
- Performance Management
- Process Management
Images & Videos
Q & A
Yes. Jira Software has a Free plan. It costs absolutely $0 and it can cater to up to 10 users. It’s literally free permanently. You don’t have to face an ounce of payment obligations to use it. You can get it now on Jira Software’s website.
Yes, Jira Software’s Standard plan and Premium plan each have 7-day free trials. The free trials are available on Jira’s website and you don’t need to submit your credit card info to get them. Both of them can accommodate up to 100 users.
Yes, Jira Software is also on mobile devices. You could either use your smartphone or tablet to do some work on Jira. Both iOS and Android users can download Jira Software. It’s available both on the App Store and Google Play Store.
Jira Software is a highly secure software. For one, its developers invested in GDPR and Privacy Shield, ensuring that Jira Software handles data with utmost care. On top of that, Jira Software is compliant with the following certifications:
- SOC2
- SOC3
- ISO 27001
- ISO 27018
- PCI DSS