10+ Jira Incident Management Alternatives and Competitors

Jira Incident Management

Jira Incident Management

9.2 User Rating
$1.2 B Revenue
3616+ No of Employees
2002 Founded
SaaS Industry
Incident Management Software Category
Mike Cannon-Brookes CEO

Jira Software is one of the top products of Atlassian, a top software company that provides solutions for project managers and software developers. Atlassian’s goal with Jira Software is to improve an IT team’s performance and customer service. They want them to have a platform that allows smooth incident management and satisfies the end users in return.


Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zendesk Incident Management Zendesk Incident Management 9.5 Mikkel Svane N/A 2007 $194 M
San Francisco 1658+ Reviews
150K +
Freshservice Incident Management Freshservice Incident Management 9.4 Girish Mathrubootham N/A 2010 $100 M
California 1587+ Reviews
10K +
SysAid Incident Management SysAid Incident Management 9.3 Sarah Lahav $1211 2002 $28.2 M
1658+ Reviews
55K +
Jira Incident Management Jira Incident Management 9.2 Mike Cannon-Brookes N/A 2002 $1.2 B
Sydney 1748+ Reviews
135K +
BriteCore BriteCore 9.1 Phillip Reynolds N/A 2009 $13 M
1874+ Reviews
2.3K +
ServiceNow Incident Management ServiceNow Incident Management 9 Bill McDermott N/A 2003 $4 B
Santa Clara 1658+ Reviews
4K +
PagerDuty PagerDuty 8.9 Jennifer Tejada N/A 2009 $84 M
San Francisco 1958+ Reviews
11K +
Opsgenie Opsgenie 8.8 Berkay Mollamustafaoglu N/A 2012 $10 M
Boston 1658+ Reviews
2K +
SolarWinds Service Desk SolarWinds Service Desk 8.7 Kevin B. Thompson $19 2007 $220 M
Austin 1658+ Reviews
300K +
xMatters xMatters 8.6 Troy McAlpin N/A 2000 $61 M
San Ramon
1587+ Reviews
650K +


10 users
2 GB file storage
Community Support
10,000 users
250 GB file storage
Community Support
10,000 users
Unlimited storage
24/7 Premium Support

Key Employees

Bryan PourieBryan PourieJunior Mobile Developerhttps://www.linkedin.com/in/bryan-pourie-144886127
Rajnikant PatelRajnikant Patelhttps://www.linkedin.com/in/rajnikant-patel-3b6762185


“ Probably the gold standard for project management. ”

8/10 (overall) - James H
  • Super flexible platform able to adapt to whatever style of agile you like to best play in.
  • It’s easy features like that that make it a cut about the competition.
  • I truly wish links in tickets opened in a new tab, and not in the same window.
  • This ends up giving us a difficult time because we will sometimes accidentally screw up clicking links and it just becomes a super frustrating experience.

“ Complex to learn ”

8/10 (overall) - David W
  • Easy to navigate and search through different projects within it.
  • Easy to get up to date information on where a Sprint is going.
  • Administration is very complex.
  • It takes a lot of effort to learn how to set up the back end of JIRA.

“ Love this Project Management Tool ”

9/10 (overall) - Tatiana R
  • I like the structure that Jira has where you are able to have for each main task as a ticket and then be able to add sub-tickets under to show all the work, tasks or steps that are required to complete that main task.
  • You can add due dates, reminders, descriptions, assign it to someone in specific, comment and tag others.
  • I wish there were more options for dashboards that could allow you to organize
  • All your tasks and report on all your tickets.


  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Team Collaboration
  • Performance Management
  • Process Management

Images & Videos

Q & A

Q. Does Jira have a plan that's completely free?

Yes. Jira Software has a Free plan. It costs absolutely $0 and it can cater to up to 10 users. It’s literally free permanently. You don’t have to face an ounce of payment obligations to use it. You can get it now on Jira Software’s website.

Q. Do Jira Software's other paid plans have free trials?

Yes, Jira Software’s Standard plan and Premium plan each have 7-day free trials. The free trials are available on Jira’s website and you don’t need to submit your credit card info to get them. Both of them can accommodate up to 100 users.

Q. Is Jira Software available on mobile devices?

Yes, Jira Software is also on mobile devices. You could either use your smartphone or tablet to do some work on Jira. Both iOS and Android users can download Jira Software. It’s available both on the App Store and Google Play Store.

Q. How safe is Jira Software?

Jira Software is a highly secure software. For one, its developers invested in GDPR and Privacy Shield, ensuring that Jira Software handles data with utmost care. On top of that, Jira Software is compliant with the following certifications:

  • SOC2
  • SOC3
  • ISO 27001
  • ISO 27018