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10+ Jira Incident Management Alternatives and Competitors

Jira Incident Management

Jira Incident Management

4.6 User Rating
$1.2 B Revenue
3616+ No of Employees
2002 Founded
SaaS Industry
Incident Management Software Category
Mike Cannon-Brookes CEO
Overview

Jira Software is one of the top products of Atlassian, a top software company that provides solutions for project managers and software developers. Atlassian's goal with Jira Software is to improve an IT team's performance and customer service. They want them to have a platform that allows smooth incident management and satisfies the end users in return.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Incident Management 4.7 Mikkel Svane Custom 2007 $194 M 3570+ San Francisco 1658+ Reviews 150000+
Freshservice Incident Management 4.7 Girish Mathrubootham $13.37 2010 $100 M 500+ California 1587+ Reviews 10000+
SysAid Incident Management 4.6 Sarah Lahav $1211 2002 $28.2 M 100+ Israel 1658+ Reviews 55000+
BriteCore 4.5 Phillip Reynolds Custom 2009 $13 M 220+ Springfield 1874+ Reviews 2300+
PagerDuty 4.4 Jennifer Tejada $Free 2009 $84 M 524+ San Francisco 1958+ Reviews 11000+
Opsgenie 4.4 Berkay Mollamustafaoglu $Free 2012 $10 M 174+ Boston 1658+ Reviews 2000+
SolarWinds Service Desk 4.3 Kevin B. Thompson $19 2007 $220 M 2500+ Austin 1658+ Reviews 300000+
xMatters 4.3 Troy McAlpin $Free 2000 $61 M 199+ San Ramon 1587+ Reviews 650000+
Spiceworks Incident Management 4.2 Jay Hallberg Custom 2006 $51 M 500+ Austin 1587+ Reviews 4000+
ServiceNow Incident Management 4.5 Bill McDermott $Free 2003 $4 B 11000+ Santa Clara 1658+ Reviews 4000+

Pricing

Free
  • $0
  • 10 users
  • 2 GB file storage
  • Community Support
Standard
  • $10/Month
  • 10,000 users
  • 250 GB file storage
  • Community Support
Premium
  • $14/Month
  • 10,000 users
  • Unlimited storage
  • 24/7 Premium Support

Reviews

“ Probably the gold standard for project management. ”

4/5 (overall) - James H
Pros:
  • Super flexible platform able to adapt to whatever style of agile you like to best play in.
  • It’s easy features like that that make it a cut about the competition.
Cons:
  • I truly wish links in tickets opened in a new tab, and not in the same window.
  • This ends up giving us a difficult time because we will sometimes accidentally screw up clicking links and it just becomes a super frustrating experience.

“ Complex to learn ”

4/5 (overall) - David W
Pros:
  • Easy to navigate and search through different projects within it.
  • Easy to get up to date information on where a Sprint is going.
Cons:
  • Administration is very complex.
  • It takes a lot of effort to learn how to set up the back end of JIRA.

“ Love this Project Management Tool ”

4.5/5 (overall) - Tatiana R
Pros:
  • I like the structure that Jira has where you are able to have for each main task as a ticket and then be able to add sub-tickets under to show all the work, tasks or steps that are required to complete that main task.
  • You can add due dates, reminders, descriptions, assign it to someone in specific, comment and tag others.
Cons:
  • I wish there were more options for dashboards that could allow you to organize
  • All your tasks and report on all your tickets.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Team Collaboration
  • Performance Management
  • Process Management

Images & Videos

Q & A

Does Jira have a plan that's completely free?

Yes. Jira Software has a Free plan. It costs absolutely $0 and it can cater to up to 10 users. It’s literally free permanently. You don’t have to face an ounce of payment obligations to use it. You can get it now on Jira Software’s website.

Do Jira Software's other paid plans have free trials?

Yes, Jira Software’s Standard plan and Premium plan each have 7-day free trials. The free trials are available on Jira’s website and you don’t need to submit your credit card info to get them. Both of them can accommodate up to 100 users.

Is Jira Software available on mobile devices?

Yes, Jira Software is also on mobile devices. You could either use your smartphone or tablet to do some work on Jira. Both iOS and Android users can download Jira Software. It’s available both on the App Store and Google Play Store.

How safe is Jira Software?

Jira Software is a highly secure software. For one, its developers invested in GDPR and Privacy Shield, ensuring that Jira Software handles data with utmost care. On top of that, Jira Software is compliant with the following certifications:

  • SOC2
  • SOC3
  • ISO 27001
  • ISO 27018
  • PCI DSS

Alternatives

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