10+ Best Incident Management Softwares 2023

Zendesk is an incident management solution designed to simplify the incident management process and workflow. Zendesk can help users to manage problems and incident tickets and address customer complaints promptly. It also ensures customer satisfaction for future investments or services. Plus, it provides users plan to design, control, and deliver IT services offered to customers. As of now, 150,000 companies rely on Zendesk when it comes to incident management. See more information about Zendesk by scrolling down.

xMatters is another extensive incident management software that responds to the challenges of company incidents. Established in 2000, xMatters pioneers in delivering cloud-based incident management solutions across businesses. With over 650,000+ users worldwide, xMatters is recognized as one of the fastest-growing incident management providers and the best incident management platform to use.

Spiceworks Incident Management is an open-source incident management software that simplifies incident management processes. This software delivers extensive incident management capabilities that manage, orchestrate, and improve various operational incidents. Since its release in 2006, Spiceworks Incident Management becomes the go-to platform for thousands of customers, making them branded as one of the highest-earning incident management software providers.

ServiceNow Incident Management is a high-end platform that delivers faster, smarter, and automated incident management solutions. Programmed under ServiceNow, ServiceNow Incident Management has the ability to simplify incident management processes, making the app trusted across 4,000+ customers worldwide. Today, ServiceNow Incident Management is branded as one of the best incident management software for businesses.

Freshworks is among the renowned business solutions providers in the SaaS industry. One of their top products is Freshservice, which is their flagship in the incident management software market. Their goal with Freshservice is to let companies experience seamless incident management. They want to reduce the downtime of resolving service quality issues to maintain customer satisfaction.

SysAid was founded by Israel Lifshitz way back in 2002. SysAid's goal from the start is to provide a platform for IT professionals that lets them experience seamless IT management and service delivery. Today, SysAid has more than 10,000 companies in its customer base and is looking to expand it under CEO Sarah Lahav's leadership.

Jira Software is one of the top products of Atlassian, a top software company that provides solutions for project managers and software developers. Atlassian's goal with Jira Software is to improve an IT team's performance and customer service. They want them to have a platform that allows smooth incident management and satisfies the end users in return.

BriteCore is a software company that was co-founded in 2009 by CEO Phillip Reynolds and Chris Reynolds. Their goal is to structure solutions that solve the most complex problems plaguing many businesses. BriteCore is a company that's willing to openly collaborate with their clients and build win-win situations and outcomes.

PagerDuty is a software company that originally automates on-call rotations. But after some time since its launch in 2009, PagerDuty evolved into a solutions provider for incident management. PagerDuty was created by innovative developers who understand the importance of prompt incident resolutions for better customer relations. Today, PagerDuty is in the global market stage, having a strong presence in 90 countries.

Opsgenie is an incident management software developed by Atlassian. Atlassian is a well-known software company that provides a variety of business solutions. With Opsgenie, Atlassian is able to help their clients reduce the costs, downtimes, and risks that come with incidents, especially those that concern service quality. Opsgenie has been in the market for several years and has assisted many companies in managing incidents.