10+ Best Inbound Call Center Softwares 2023

Genesys orchestrates over 70 billion outstanding customer encounters for enterprises in over 100 countries every year. Organizations can actualize Experience as a service, our vision for empathic customer encounters at scale, by using the power of our cloud, digital, and AI technologies. Organizations can use Genesys to offer proactive, predictive, and hyper-personalized experiences to their customers across all marketing, sales, and service moments on any channel, while also increasing staff productivity and engagement. Genesys offers genuine intimacy at scale and fosters customer trust and loyalty by converting back-office technology into a contemporary revenue velocity engine. The company's revenue reaches $2 B.

AVOXI, a top cloud communications platform that specializes in contact center and virtual number solutions, makes it easier for businesses to engage with their customers. AVOXI delivers an integrated communications experience to over 6,000 worldwide contact centers, enabling organizations to perform great customer service from a single platform. Customers may easily incorporate AVOXI speech APIs into their platforms with little additional code or development effort since they are created using industry-standard parameters. To start incorporating new worldwide customer communications, all you need is your API Key, our up-to-date API documentation, and a few development tools. The company's revenue reaches $21.6M.

Deskpro is a helpdesk software system that allows businesses to communicate with their customers and users over a variety of channels, including email, live chat, audio, and social media. All important support tools are included, including ticketing, live chat, CRM, and knowledgebase. Thousands of people use Deskpro to assist millions of people; we think that improved support is critical to any company's success. We provide businesses total control over their support tools and enable them to build meaningful interactions with their consumers. The company's revenue reaches $3.8 M.

Talkdesk is the world's leading cloud contact center for customer-focused businesses. Our automation-first customer experience solutions help our customers optimize their most important customer care procedures. Our dedication to ensuring that companies can provide better experiences across any sector and via every channel, resulting in higher customer happiness and faster business outcomes, is shown in our pace of innovation, vertical knowledge, and worldwide reach. The company's revenue reaches $162.5 M.

For modern organizations, Aircall is the cloud-based call center and phone solution of choice. A speech platform that works in tandem with popular productivity and customer service software. Aircall was created to make phone systems more manageable - more accessible, transparent, and collaborative. Aircall thinks that having a great conversation with customers, prospects, applicants, and coworkers is the most effective method of communication. It's made to make beautiful moments of human connection possible. Aircall was created in 2014 and has total financing of $226 million. The firm presently employs over 600 people in New York, Paris, Sydney, Madrid, Berlin, and London. The company's revenue reaches $100M.

You can provide excellent customer service to your clients with CloudTalk. CloudTalk will scale to your demands and size of business, whether you have multiple busy agents or only answer phone calls once in a while. The only need is that you to have access to the internet. Integration with your current helpdesk, e-commerce or CRM systems, international phone lines, and many other capabilities of a first-class call center can speed up your work and increase customer satisfaction. The company's revenue reaches $3.6 M.

Ameyo is a customer experience platform that aids businesses of all kinds in connecting with, serving, and supporting their consumers. It is a strong and highly adaptable one-stop solution for all your contact center needs, allowing businesses to have individualized interactions with each client across numerous channels, hence boosting customer engagement. It was founded in 2003 as Drishti-Soft with a purpose to produce world-class Enterprise solutions from India, and re-branded in 2010 as Ameyo. The company's revenue reaches $12.4 M.

For creative midsize and corporate enterprises, Bright Pattern delivers the easiest and most powerful AI-powered contact center. Bright Pattern is the first full omnichannel cloud platform with integrated AI that can be installed quickly and nimbly by corporate users—without costly professional services—to make the goal of making customer service brighter, simpler, and quicker than ever before. Bright Pattern enables businesses to provide a simple, personalized, and seamless customer experience through many channels such as voice, text, chat, email, video, messengers, and bots. The company's revenue reaches $8.1 M.

In 2007, Zendesk ushered in the customer experience revolution by allowing any company in the world to take their customer support online. Zendesk now connects more than 100,000 organizations with hundreds of millions of consumers via phone, chat, email, messaging, social media, communities, review sites, and help centers, and enables billions of interactions. Zendesk goods are created to be appreciated. The firm was founded in Copenhagen, Denmark, grew and expanded in California, and went public in New York City, employing over 4,000 employees worldwide. The company's revenue reaches $194 M.

Five9 is a market-leading supplier of cloud contact center solutions, providing the benefits of cloud innovation to over 2,000 clients across the world and facilitating billions of customer interactions each year. The Five9 Intelligent Cloud Contact Center helps companies reinvent their customer experience by providing digital interaction, analytics, process automation, workforce efficiency, and practical AI. The Five9 platform, which is designed to be dependable, secure, compliant, and scalable, helps raise agent and supervisor productivity, relates the contact center to the company, and delivers concrete business results such as greater revenue and improved client trust and loyalty. The company's revenue reaches $328 M.