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10+ Freshservice HR Service Delivery Alternatives and Competitors

Freshservice HR Service Delivery

4.5 User Rating
$100 M Revenue
500+ No of Employees
2010 Founded
SaaS Industry
HR Service Delivery Software Category
Girish Mathrubootham CEO
Overview

Freshservice HR Service Delivery is one of the fastest-growing HR service delivery software today. In fact, since its establishment in 2010, it now caters to more than 10,000 businesses from around the world. If you want to learn more about Freshservice HR Service Delivery, such as alternatives, pricing, customer reviews, etc., scroll down now.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Infor HR Service Delivery 4.8 Kevin Samuelson $150 2002 $2.8 B 17000+ New York 1951+ Reviews 58000000+
Servicenow HR Service Delivery 4.6 Bill McDermott Custom 2003 $346 M 11000+ Santa Clara 1888+ Reviews 6200+
Cherwell HR Service Delivery 4.5 Sam Gilliland $150 2004 $130 M 620+ Colorado Springs 1698+ Reviews 5500+
Ultimate Software 4.8 Scott Scherr $600 1993 $2 M 5144+ Weston 1777+ Reviews 6600+
PeopleDoc HR Service Delivery 4.4 Jonathan Benhamou Custom 2007 $17 M 218+ New York 1847+ Reviews 6600+
Neocase HR Service Delivery 4.5 Didier Moscatelli $100 2000 $40 M 211+ La Garenne-Colombes 1658+ Reviews 6000000+
Jobdiva HR Service Delivery 4.4 Diya Obeid Custom 2003 $18 M 94+ New York 1654+ Reviews N/A
ADP Vantage HCM 4.4 Carlos A. Rodriguez $160 1949 $14.1 B 60000+ New Jersey 2800+ Reviews N/A
SutiHR 4.2 ND Reddy $4 2006 $10 M 150+ Los Altos 2000+ Reviews N/A
BambooHR Service Delivery 4.3 Brad Rencher Custom 2008 $34.5 M 470+ Utah 1777+ Reviews 15000+

Pricing

BLOSSOM
  • $13.37/agent/mo/Yearly
  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • Automations
GARDEN
  • $33.44/agent/mo/Yearly
  • Service Catalog
  • Asset Management
  • Multiple Portal Languages
  • Domain Whitelisting
ESTATE
  • $46.82/agent/mo/Yearly
  • Change, Problem & Release Management
  • Software License Management
  • Customizable Agent Roles
  • Analytics Pro
FOREST
  • $60.20/agent/mo/Yearly
  • CAB Huddle
  • IP Whitelisting
  • Sandbox
  • 1 Hour Support SLA

Key Employees

Image Name Designation Email ID Twitter Linkedin
Tejas Bhandarkar Product & Business Leader N/A N/A https://www.linkedin.com/in/tejasbhandarkar
Tarkeshwar Thakur VP Engg N/A N/A https://in.linkedin.com/in/tarkeshwar1
Miguel Adao Marketing Leader N/A N/A https://www.linkedin.com/in/migueladao

Reviews

“ Freshservice is quite a solid solution ”

4.5/5 (overall) - Jose Q.
Pros:
  • Freshworks solution, it’s very customizable interms of UI, automation and notifications, as well as integrations with third-party solutions and via API for developers.
  • It includes advanced ITSM functionalities such as asset management and CMDB, in which you mdeploy Probes and Agents to Windows.
Cons:
  • Perhaps adding new modules. Freshservice deals with this by integrations and automations.
  • But out of the included modules (Tickets, Problems, Changes, Releases, CMDB, Projects, Solutions and Reports) you can’t, at the moment, add a new one, such as Facilities or HR.

“ Simple to use and has all the features you actually need. ”

4/5 (overall) - Rich K.
Pros:
  • Layout is clean and easy to understand. Has fun ‘gamify’ system which lets my techs compete with with other for prizes with the system keep score.
  • This is available on our subscription level. Also has SLA monitoring for those pesky KPI requirements.
Cons:
  • List of Integration possibilities are pretty small in comparison.
  • Hasn’t really grown in the several years we have been using it.

“ A great helpdesk solution ”

4.8/5 (overall) - Adam P.
Pros:
  • So sleek and simple to implement.
  • Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.
Cons:
  • A few setup niggles were quickly solved.
  • Sometimes support can be slow, but rarely needed. Updates not always follwoed through

Features

  • Access Control
  • Analytics
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Automated Billing
  • Employee Management
  • Engagement Analytics
  • Billing & Invoicing
  • List Management
  • Marketing Automation
  • Security
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

What is Freshservice HR Service Delivery used for?

Freshservice HR Service Delivery is used by businesses to improve their HR processes. In essence, this app enables HR personnel to streamline their workflows into its digital system. This allows you to minimize the need for manual labor, thus increasing efficiency. On top of that, Freshservice HR Service Delivery also lets you improve your onboarding process.

How much does Freshservice HR Service Delivery cost?

The Freshservice HR Service Delivery platform offers all customers with four subscription based price plans. These are the Starter plan ($19/user/month), the Growth plan ($49/user/month), the Pro plan ($89/user/month), and the Enterprise plan ($109/user/month). All plans are billed annually. However, Freshservice HR Service Delivery also offers a monthly subscription.

Can you use Freshservice HR Service Delivery for free?

Yes! You can use Freshservice HR Service Delivery for free, but for a limited time only. With that said, the free trial lasts for 21 days and gives potential users fantastic insights. It helps those reluctant to purchase a subscription. Plus, this free trial does not require your credit card information.

What are the integrations available when you use Freshservice HR Service Delivery?

Freshservice HR Service Delivery increases its functionality by integrating to multiple third-party integrations. With that said, these integrations include Slack, Microsoft Teams, Jira, Harvest, G Suite, Freshbooks, Dropbox, and more.

Alternatives

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