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10+ Servicenow HR Case Management Alternatives and Competitors

Servicenow HR Case Management

4.6 User Rating
$346 M Revenue
11000+ No of Employees
2003 Founded
SaaS Industry
HR Case Management Category
Bill McDermott CEO

ServiceNow is a company that develops digital workflows and delivers them to HR teams, IT experts, and business professionals. Their goal is to improve buyer-seller and employee-employer relationships with their platform that provides connectivity. ServiceNow empowers customers and employees to be open and have a say in improving their experience.

For over 15 years, their platform has helped countless organizations.


Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Ultipro Case Management 4.8 Scott Scherr $600 1993 $2 M 5144+ Weston 1777+ Reviews 6600+
Dovetail Software 4.7 Stephen Lynn $549 1995 $5 M 28+ Austin 1784+ Reviews 521+
Neocase 4.7 Didier Moscatelli $100 2000 $40 M 211+ La Garenne-Colombes 1658+ Reviews 5999997+
Cherwell 4.5 Sam Gilliland $150 2004 $130 M 620+ Colorado Springs 1698+ Reviews 5500+
Hracuity HR Case Management 4.5 Deborah Muller Custom 2006 $6 M 30+ Florham Park 1987+ Reviews N/A
Workday Case Management 4.4 Aneel Bhusri Custom 2005 $2.8 B 12500+ California 1987+ Reviews 3200+
PeopleDoc HR Case Management 4.4 Jonathan Benhamou Custom 2007 $17 M 218+ New York 1847+ Reviews 6600+
PMG Platform 4.2 George Popstefanov $2000 2010 $102 M 300+ Texas 1987+ Reviews 2000+
i-Sight 4.3 Joe Gerard Custom 1999 $31 M 54+ Ottawa 1784+ Reviews 2700+
LBi Software 4.3 Richard Teed Custom 2007 $25 M 200+ Melville 1874+ Reviews N/A

Key Employees

Image Name Designation Email ID Twitter Linkedin
Binoy G. AVP N/A N/A
Gretchen Alarcon VP N/A N/A
Roni Fontaine Director N/A N/A


“ ServiceNow as a Service Desk solution and more! ”

4/5 (overall) - Tomas H
  • I’m absolutely in love with this product. Having used multiple service desk solutions in the past, this has been the best.
  • We use ServiceNow to not only act as our Service Desk for IT ticketing, but also in multiple departments across the organization.
  • The only thing that I dislike is almost a moot point now. Originally we signed on for the “Express” version.
  • Well that version was discontinued, and SN was gracious in upgrading us to the Enterprise version for free, however, the “Discovery” module was not upgraded. This has caused a few issues.

“ Best Enterprise Solution application beyond ITSM ”

4.5/5 (overall) - Alok A
  • Best support team from servicenow available 24*7.
  • Free instance available for developers to enhance their skills and lot of training material available from Servicenow.
  • I don’t have anything to tell.
  • What I don’t like, only thing is costing is little bit high but that also compensated when you are having an application like this.

“ Most Effective Way to Manage Work ”

4/5 (overall) - Giles P
  • ServiceNow Now Platform offers many great features and benefits. What I like most about the ServiceNow Now Platform it allows me to effectively and efficiently manage work flows and tasks.
  • The platform is easily customizable to one’s preferences and companies interests.
  • Everything isn’t perfect and I believe ServiceNow Now Platform does need improvement.
  • The downside to the software is the customer support turnaround.  It takes some time to receive a solution or a response to a request due to the lengthy channel of administrator roles.


  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Performance Management
  • Process Management

Images & Videos

Q & A

Does ServiceNow have a demo?

Yes. You can get a demo of ServiceNow from its official website. It’s for free and you only need to create a ServiceNow account to get it. You can explore all of its features or watch video tutorials on how to operate it. Get the demo now.

Will our data be safe in ServiceNow?

Yes, your data will be 100% safe in ServiceNow. ServiceNow is compliant with the General Data Protection Regulation (GDPR). It’s a European Union law that enforces strict data privacy and protection. Other than that, ServiceNow also has the following data security certifications:

  • ISO 27001
  • ISO/IEC 27018
  • SSAE SOC Type 1 and 2
  • FedRAMP

Where are the offices of ServiceNow?

ServiceNow’s main office is located in Santa Clara, California. But they also have offices in other states and countries. They have offices in Canada, Brazil, Mexico, Europe, Middle East, Africa, and the Asia Pacific. This shows that ServiceNow has a worldwide reach in the SaaS market.

When is ServiceNow's customer support team available?

ServiceNow’s customer support team is available at any time. They’re active 24/7 to respond to customer inquiries and issues immediately. You can call them or email them if you have any concerns or questions.