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10+ Best HR Case Management Softwares 2021

HR case management, or Employee Case Management, is how companies manage employee requests and questions. Think of this as a ticket system where the employee can submit their request and from there follow the workflow.


Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Ultipro Case Management 4.8 Scott Scherr $600 1993 $2 M 5144+ Weston 1777+ Reviews 6600+
Dovetail Software 4.7 Stephen Lynn $549 1995 $5 M 28+ Austin 1784+ Reviews 521+
Neocase 4.7 Didier Moscatelli $100 2000 $40 M 211+ La Garenne-Colombes 1658+ Reviews 5999997+
Servicenow HR Case Management 4.6 Bill McDermott Custom 2003 $346 M 11000+ Santa Clara 1888+ Reviews 6200+
Cherwell 4.5 Sam Gilliland $150 2004 $130 M 620+ Colorado Springs 1698+ Reviews 5500+
Hracuity HR Case Management 4.5 Deborah Muller Custom 2006 $6 M 30+ Florham Park 1987+ Reviews N/A
Workday Case Management 4.4 Aneel Bhusri Custom 2005 $2.8 B 12500+ California 1987+ Reviews 3200+
PeopleDoc HR Case Management 4.4 Jonathan Benhamou Custom 2007 $17 M 218+ New York 1847+ Reviews 6600+
PMG Platform 4.2 George Popstefanov $2000 2010 $102 M 300+ Texas 1987+ Reviews 2000+
i-Sight 4.3 Joe Gerard Custom 1999 $31 M 54+ Ottawa 1784+ Reviews 2700+

Ultipro Case Management

4.8 User Rating
$600 Price
View case history, Searchable knowledgebase, Notifications Features
Ultipro Case Management is an HR case management solution that uses a personalized knowledgebase and HR case management solution to improve employee experiences and empower them to self-serve. It allows employees to instantly find answers to HR-related questions, propose requests, and get the same level of support that customers would expect. As of now, 6,600 companies and organizations rely on and trust Ultipro Case Management in managing and automating HR processes. Learn more about this by scrolling down.

Dovetail Software

4.7 User Rating
$549 Price
Content Editor, Employee Feedback, Audit Trail Features
Dovetail Software is an HR case management solution designed to enable users to manage, document, and report every employee interaction with HR seamlessly. It also allows the team to track and improve its performance while also providing employees with more timely, consistent, and accurate information. As of now, 521 companies and organizations choose to trust Dovetail Software in managing HR processes. Discover more about Dovetail Software, such as best alternatives, pricing, and more, by scrolling down.


4.7 User Rating
$100 Price
Multi-language, Multi-currency capabilities, Integration Features
Neocase is an HR case management solution designed for the HR department to manage HR processes, answer all questions, address all requests, lower operational costs, and meet employee satisfaction. It is also a secure place to store data. As of now, 6,000,000 companies and businesses rely on and trust Neocase in managing HR processes. Discover more information about Neocase, such as best alternatives, pricing, key employees, and more, by reading the details below.

Servicenow HR Case Management

4.6 User Rating
Custom Price
HR service automation, Service creator, Demand management Features
ServiceNow is a company that develops digital workflows and delivers them to HR teams, IT experts, and business professionals. Their goal is to improve buyer-seller and employee-employer relationships with their platform that provides connectivity. ServiceNow empowers customers and employees to be open and have a say in improving their experience. For over 15 years, their platform has helped countless organizations.


4.5 User Rating
$150 Price
Codeless architecture, Release management, Request fulfillment Features
Cherwell is a software company that provides business solutions for achieving goals and empowering professionals. They have been successfully doing that since 2004. Cherwell has received numerous awards and recognitions for solving business challenges, including the HR case management field. To this day, Cherwell is still going strong and will continue to provide top-tier solutions for their clients.

Hracuity HR Case Management

4.5 User Rating
Custom Price
Data encryption, Automatic backup, Benchmarking Features
HR Acuity has been a provider of HR case management solutions since 2006. They empower HR managers and teams to be more proactive in boosting their employee relations with their innovative platform. HR Acuity's focus is to help HR departments adapt to the changing needs and demands of employees. Their platform targets today's employee management challenges for HR personnel to become efficient.

Workday Case Management

4.4 User Rating
Custom Price
Performance Management, Time Tracking, Goal Management Features
Workday was co-founded by Dave Duffield and CEO Aneel Bhusri in 2005. Their goal was to develop user-friendly enterprise software to help companies overcome modern industry challenges, which they did successfully. Workday has helped countless professionals, including HR teams, in managing assets, employees, payroll, finances, data, resources, and many more.

PeopleDoc HR Case Management

4.4 User Rating
Custom Price
Personalization, Task Management, Knowledgebase & HR Helpdesk Features
PeopleDoc is a company that continuously aims to make life easier for HR departments. Since 2007, PeopleDoc has been producing and delivering solutions that solve numerous HR challenges and difficulties. They always strive for user-friendliness to provide the best experience for their clients. And they're on pace to expand their market reach in the years to come.

PMG Platform

4.2 User Rating
$2000 Price
Workflows, Integrations, Dashboards Features
PMG is a software company that strives in solving business problems. They have produced and delivered numerous business solutions, such as for HR case management. PMG has been in the SaaS market for over a decade. And they have helped many companies in streamlining various business processes. PMG offers cutting-edge platforms that help professionals adapt to modern challenges.


4.3 User Rating
Custom Price
Time & Expense Tracker, Case Notes, Email Communications Features
i-Sight is one of the top providers of cutting-edge case management solutions. This company was co-founded by Geoff English and Ray Gerard in 1999. For over two decades, i-Sight has helped resolve countless incidents and investigations. Today, they aren't just a top provider, but also a global leader in configuring case management software.