10+ Best HR Case Management Softwares 2021

HR case management, or Employee Case Management, is how companies manage employee requests and questions. Think of this as a ticket system where the employee can submit their request and from there follow the workflow.


Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Ultipro Case Management Ultipro Case Management 9.5 Scott Scherr $600 1993 $2 M
Weston 1777+ Reviews
6.6K +
Dovetail Software Dovetail Software 9.4 Stephen Lynn $549 1995 $5 M
Austin 1784+ Reviews
521 +
Neocase Neocase 9.4 Didier Moscatelli $100 2000 $40 M
La Garenne-Colombes
1658+ Reviews
6M +
Servicenow HR Case Management Servicenow HR Case Management 9.3 Bill McDermott N/A 2003 $346 M
Santa Clara 1888+ Reviews
6.2K +
Cherwell Cherwell 9.1 Sam Gilliland $150 2004 $130 M
Colorado Springs
1698+ Reviews
5.5K +
Hracuity HR Case Management Hracuity HR Case Management 9 Deborah Muller N/A 2006 $6 M
Florham Park
1987+ Reviews
Workday Case Management Workday Case Management 8.9 Aneel Bhusri N/A 2005 $2.8 B
California 1987+ Reviews
3.2K +
PeopleDoc HR Case Management PeopleDoc HR Case Management 8.8 Jonathan Benhamou N/A 2007 $17 M
New York 1847+ Reviews
6.6K +
LBi Software LBi Software 8.7 Richard Teed N/A 2007 $25 M
1874+ Reviews
i-Sight i-Sight 8.6 Joe Gerard N/A 1999 $31 M
Ottawa 1784+ Reviews
2.7K +

Ultipro Case Management

9.5 User Rating
$600 Price
View case history, Searchable knowledgebase, Notifications Feature

Ultipro Case Management is an HR case management software that helps employees get the information and assistance they need from the HR department. It allows employees to quickly find answers to HR-related questions, submit requests, and receive the same level of support to customers. Plus, it automates HR processes and routes employee requests to the appropriate HR team member.

Dovetail Software

9.4 User Rating
$549 Price
Content Editor, Employee Feedback, Audit Trail Feature

Dovetail Software is an HR case management software that helps HR teams manage incoming employee inquiries and questions more effectively. It can also help users improve HR service delivery operational efficiency, enable users to automate workflows, provide better case tracking and reporting capabilities, and customize dashboards. Moreover, it also allows users to streamline key HR processes.


9.4 User Rating
$100 Price
Multi-language, Multi-currency capabilities, Integration Feature

Neocase is a human resources case management software that helps users manage all HR processes, resolve all requests, lower operational costs and improve employee satisfaction. It also allows multiple HR representatives to pool their resources for a more efficient and effective resolution. Plus, it enables companies and organizations to boost up their productivity and grow fast.

Servicenow HR Case Management

9.3 User Rating
HR service automation, Service creator, Demand management Feature

ServiceNow is a smart HR case management software designed for organizations of any size. ServiceNow streamlines HR service delivery by providing a platform that connects HR teams to every department. It helps improve productivity, boost employee engagement, and smoothen company workflow. With ServiceNow, HR managers will always be aware of the needs and preferences of their workforce.


9.1 User Rating
$150 Price
Codeless architecture, Release management, Request fulfillment Feature

Cherwell is an affordable top-of-the-line HR case management software. It was designed to meet the needs and demands of modern employees. Cherwell helps HR teams to deliver employee services and manage cases seamlessly. Its components enable HR managers to be more connected with their workforce. Cherwell eliminates recurring HR case management challenges through its simple yet innovative solutions.

Hracuity HR Case Management

9 User Rating
Data encryption, Automatic backup, Benchmarking Feature

HR Acuity is a software that streamlines HR case management operations. HR teams can use it to track and investigate employee issues faster and more effectively. They can also use it to archive employee documents, reports, and other data. It’s a cost-effective platform that can improve every HR teams’ employee relationship management.

Workday Case Management

8.9 User Rating
Performance Management, Time Tracking, Goal Management Feature

Workday is an HR software that can effectively perform case management. It has the tools to track employee reports, productivity, attendance, and other essential data. That said, HR teams can use Workday to identify any workforce issues and take actions to resolve them promptly. With Workday, HR managers can establish a more stable connection with their employees.

PeopleDoc HR Case Management

8.8 User Rating
Personalization, Task Management, Knowledgebase & HR Helpdesk Feature

PeopleDoc is a cloud-based HR case management software. It helps HR teams respond to employee questions and requests a lot faster. They can also use it as a platform to store a variety of accessible HR information for employees. Thus, increasing their transparency with their workforce. PeopleDoc streamlines case management and boosts HR teams’ productivity.

LBi Software

8.7 User Rating
Contact database, Email Integration, Employee portal Feature

LBi Software is one of the leading HR case management software in the market today. Essentially, this platform provides enterprises with an all-in-one HR solution that they can deploy on the cloud or on-premise. However, LBi Software does have a few disadvantages. This app has a steep learning curve and its implementation process could be better.


8.6 User Rating
Time & Expense Tracker, Case Notes, Email Communications Feature

i-Sight is an HR case management that helps HR teams deal with investigations. i-Sight’s tools can help them uncover risks, misconducts, and issues that can affect the workforce. It helps HR teams in preventing fatal incidents and solving ongoing cases. i-Sight is the software that can make a workplace a safe and comfortable environment for employees.