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10+ Zendesk Helpdesk Alternatives and Competitors

Table of Content

Zendesk Helpdesk

4.7 User Rating
$598 M Revenue
3570+ No of Employees
2007 Founded
SaaS Industry
Help Desk Software Category
Mikkel Svane CEO
Overview

Zendesk Helpdesk is a cloud-based help desk software that serves companies of all sizes in various industries. The platform aims to help its users satisfy their customers through multi-channel support, handling their queries and requests, providing analytics, and much more. What also makes Zendesk Helpdesk a comprehensive platform for help desk processes is that it provides high-level integration with other platforms like MaestroQA, Harvestr, Watson Assistant, TomBot, and Wevo. Programmed as part of Zendesk Inc's comprehensive customer service solutions, Zendesk Helpdesk was founded by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour in 2007. For decades in the industry, Zendesk Helpdesk becomes the go-to help desk platform for 150,000 users, which includes leading brands like 99designs, 20th Century Fox, Archway, Big Fish Games, and Bolt. On top of that, Zendesk Helpdesk becomes one of the best help desk platforms today, competing against other platforms like Freshdesk Helpdesk, Zoho Desk Helpdesk, LiveAgent Helpdesk, Intercom Helpdesk, and HappyFox Helpdesk.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Freshdesk Helpdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+
Zoho Desk Helpdesk 4.7 Sridhar Vembu $13 1996 $600 M 9100+ Chennai 3000+ Reviews 30000000+
Intercom Helpdesk 4.6 Eoghan McCabe $87 2001 $150 M 1000+ California 1874+ Reviews 10000+
Spiceworks 4.6 Jay Hallberg $0 2006 $80 M 390+ Texas 3500+ Reviews N/A
HappyFox Helpdesk 4.6 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Livechat Helpdesk 4.6 Mariusz Cieply $19 2002 $34 M 200+ Poland 1887+ Reviews 30000+
Liveagent Helpdesk 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
HubSpot Service Hub 4.5 Brian Halligan $35 2006 $203.6 M 3500+ Cambridge 3900+ Reviews 78700+
TeamSupport Helpdesk 4.4 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
SysAid Helpdesk 4.5 Sarah Lahav Custom 2002 $28.2 M 100+ Airport City 1787+ Reviews 55000+

Pricing

Lite
  • $0/agent/month
  • 100k custom object records
  • 90-day event retention
Professional
  • $19/agent/month
  • 500k custom object records
  • 1-year event retention
Enterprise
  • $59/agent/month
  • 25M custom object records
  • 3-year event retention

Key Employees

Image Name Designation Email ID Twitter Linkedin
Christoph Janz Managing Partner N/A N/A https://de.linkedin.com/in/christophjanz
Peter Kazanjy Entrepreneur N/A N/A https://www.linkedin.com/in/kazanjy
Jaimie Buss VP of Sales N/A N/A https://www.linkedin.com/in/jaimiebuss

Reviews

“ Amazing tool for any customer support team ”

4.7/5 (overall) - Nikolaos Anthopoulos
Pros:
  • Positive experience overall and I would recommend to future orgs that I work with/for. The external users/customers have always had a great experience as well, which is a huge benefit for any org.
  • Zendesk, has a great possibility to gradually increase the functions of our companies, helping us to move towards success, in a reliable and safe way.
Cons:
  • I often lost a post it note or forgot that so and so said in the hall this wasn’t working. With Zendesk I just create a ticket and viola its there until I get around to it.
  • I absolutely hated the previous reporting. Having to drill in and figure out how to run simple reports was extremely painful.

“ Excellent customer service solution ”

3.7/5 (overall) - Neyda Jose Moreno
Pros:
  • Overall I had a great experience Zendesk over several years while working for Instacart. I was able to successfully resolve over 30k tickets using the software very efficiently.”
  • Loved the ability to set SLAs with my team around ticket response times and getting the data needed to help our customers out to resolve tickets in a timely manner.
Cons:
  • Sometimes the setup is just so random, if you delete users from your team you have to downgrade your seats otherwise you still get charged for them.
  • A whole week went by when I decided to call Zendesk 1 800 number. I spoke to a Rep on a phone about the situation she acknowleged and apologize for the inconvenience that this caused me.

“ Communicate effectively with your customers, Use Zendesk! ”

4.5/5 (overall) - Maddie Coleman
Pros:
  • I can manage my tickets with ease using Zendesk. It provides me with the perfect user interface to easily navigate between all my tickets and incidents. This tool is also widely used making it great for training new colleagues and customers to use this for internal systems.
  • The software functions nicely. It is very well put together. They make it easy to run a help desk.
Cons:
  • The software is great however it can take a couple of hours to get used to the flow of tickets and interfaces in comparison to some other CRM software. Once familiar this is not an issue.
  • The support, or lack thereof. If you need support for this software, they take a long, long time to get back to you. You better know what you’re doing, because if you need to get a hold of them, I wish you the best of luck.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Application Integration
  • CRM Integration
  • Campaign Analysis
  • Campaign Scheduling
  • Collaboration Tools
  • Collaborative Workspace
  • Email Distribution
  • Email Marketing Management
  • Security
  • Team Collaboration
  • Performance Management

Images & Videos

Q & A

How much does it cost to subscribe to Zendesk Helpdesk?

Zendesk Helpdesk's price starts at $5 per agent, which works for businesses of all sizes and industries. For the application's bundled plans, you can choose to have their Support plan, Support Suite plan, or Custom-built plan by contacting Zendesk's sales team today.

Does Zendesk Helpdesk offer any free trial?

Yes! Zendesk Helpdesk provides you free trial access to all of its Professional features. To get access to the free trial access, you can immediately click the Free Trial button, then sign up for a Zendesk account and you're good to go. However, if you want to access a trial for a specific plan, you can contact Zendesk's sales team.

Does Zendesk Helpdesk offer chat functionality?

Yes! Zendesk Helpdesk provides live chat functionality to its users. With the Zendesk platform, you cannot just stick to its live chat feature, but also switch your helpdesk engagement between serving chats, phone calls, emails, or social media messages.

What are the accepted payment methods for Zendesk Helpdesk?

Zendesk Helpdesk currently accepts the most-commonly utilized payment outlet, such as credit card, PayPal, checks, and wire transfers. However, if you are currently utilizing the Chat legacy versions, make sure to refer to the (Legacy Chat) Billing FAQ for further information about managing payments.

How can I update my Zendesk Helpdesk subscription?

So that you can manage and access your Zendesk Helpdesk subscription, you need to know first that subscriptions Zendesk products are managed in Admin Center. In order for you to view plan subscriptions, click the Zendesk Products icon in the top bar, then select the Admin Center button. You can now click the Billing icon in the left sidebar and then click Subscription to see your current plan's detailed summary.

Does Zendesk Helpdesk offer integrations?

Yes! What makes Zendesk Helpdesk a robust and flexible helpdesk solution is it also provides vast integrations from various third-party apps. With Zendesk Helpdesk you can seamlessly integrate your work processes with other applications like Google Sheets, Asana, Slack, Trello, Google Calendar, Google Forms, and Gmail.

 

Alternatives

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