10+ TeamSupport Helpdesk Alternatives and Competitors

TeamSupport Helpdesk

8.8 User Rating
$8.5 M Revenue
75+ No of Employees
2008 Founded
SaaS Industry
Help Desk Software Category
Johnson Robert CEO
Overview

TeamSupport Helpdesk is renowned as a leading B2B helpdesk solution that provides flexible and easy to use customer support management. This software’s goal is to provide robust features for every business’s support team for a fast and easier way to deliver an exceptional business-customer relationship management experience. On top of the app’s high-level helpdesk service efficiency, this software also has firm integration to several apps like Slack, Salesforce, HubSpot, Oracle, Jira, and more. Programmed to build stronger B2B customer relationships, TeamSupport Helpdesk has been providing its high-end customer support service since 2008. TeamSupport innovative in delivering SaaS application that goes beyond traditional customer support technology, while ensuring the most affordable pricing options for businesses of all sizes. With the application’s all-in-one helpdesk and customer support management capabilities, the platform becomes the primary platform for thousands of users worldwide, which includes leading brands like NBA, American Lung Association, Fujifilm, Comcast, and Renesas. Moreover, TeamSupport Helpdesk is also branded as one of the leading help desk solution providers, together with other platforms like Livechat Helpdesk, HappyFox Helpdesk, Intercom Helpdesk, Zoho Desk Helpdesk, and Spiceworks.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zendesk Helpdesk Zendesk Helpdesk 9.5 Mikkel Svane $5 2007 $598 M
3,570+
San Francisco 5000+ Reviews
150K +
Liveagent Helpdesk Liveagent Helpdesk 9.5 Viktor Zeman N/A 2004 N/A 50+
Bratislava
1788+ Reviews
2.8K +
Freshdesk Helpdesk Freshdesk Helpdesk 9.4 Girish Mathrubootham N/A 2003 $100 M
2,000+
California 4600+ Reviews
150K +
Zoho Desk Helpdesk Zoho Desk Helpdesk 9.4 Sridhar Vembu $13 1996 $600 M
9,100+
Chennai 3000+ Reviews
30M +
Intercom Helpdesk Intercom Helpdesk 9.2 Eoghan McCabe $87 2001 $150 M
1,000+
California 1874+ Reviews
10K +
HappyFox Helpdesk HappyFox Helpdesk 9.1 Shalin Jain $29 2011 $11.5 M
110+
California 2900+ Reviews
N/A
Spiceworks Spiceworks 9.1 Jay Hallberg N/A 2006 $80 M
390+
Texas 3500+ Reviews
N/A
Livechat Helpdesk Livechat Helpdesk 9.1 Mariusz Cieply $19 2002 $34 M
200+
Poland 1887+ Reviews
30K +
HubSpot Service Hub HubSpot Service Hub 9 Brian Halligan $35 2006 $203.6 M
3,500+
Cambridge 3900+ Reviews
78.7K +
SysAid Helpdesk SysAid Helpdesk 8.9 Sarah Lahav N/A 2002 $28.2 M
100+
Airport City
1787+ Reviews
55K +

Pricing

Support Desk
$50/month
Enterprise
$65/month

Reviews

“ I enjoyed using team support ”

9.5/10 (overall) - Gary Matthews
Pros
  • I love the webinars, I always feel like I learn a lot from the teachings. I like that the webinars are recorded and I can have access to go back and listen to any of them just in case I miss out.
  • This is a software used to develop customer interaction and help. It is very useful for many online customers.
Cons
  • Being cloud based comes with the usual downside, it gets the odd error due to cookies, slow network etc. This is no different to any other cloud based browser system that we’ve used.
  • To begin with, the system is “clunky. Maybe they’re trying to be all things to all men, but in trying to be so broad in scope, they missed the mark.

“ Powerful software - easily customisable ”

9/10 (overall) - Sarah Crawford
Pros
  • I like the fact that team support is straight to the point with b2b and helps teams communicate efficiently unique ticket id which helps major.
  • I like that it is easy to read, it is color-coded in a way that you can understand.
Cons
  • Its hard to find a flaw to TeamSupport, but I have noticed that sometimes loading times for tickets and reports can be a bit longer than they should be.
  • It was sort of challenging to teach EVERYONE how to use teamsupport efficiently. You had some people who caught on fast to the interface while others failed to properly communicate their struggles.

“ Great Tool for support and knowledge ”

8/10 (overall) - Anonymous Reviewer
Pros
  • Customer service is beyond great. – They listen to their customers and constantly make improvements to the product. – Customer Hub customization. – Native integrations – Reporting
  • The CDI or Customer Distress Index is a great feature that allows client support contacts to see how the client is in terms of satisfaction. As a company you are able to weigh different criteria to gauge how at risk your clients are.
Cons
  • Some periodic instability with performance, however, they address and resolve very quickly.
  • The ability for more robust or adhoc reporting.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Intergration
  • Assessment Management
  • Business Intelligence
  • CRM Integration
  • Campaign Analysis
  • Collaboration Tools
  • Collaborative Workspace
  • Email Distribution
  • Security
  • Team Collaboration
  • Predictive Sales
  • Marketing Automation

Images & Videos

Q & A

Q. How much does it cost to subscribe to TeamSupport Help Desk?

TeamSupport Help Desk has two help desk pricing plans to fit your help desk needs. The application offers you its Support Desk plan, which costs $50 per agent per month, and Enterprise plan starting at $65 per agent per month. TeamSupport Help Desk also offers a private cloud, which provides customized onboarding and training, specialized dedicated support, and global hosting options.

 

Q. What ticket management features can I enjoy with TeamSupport Help Desk?

TeamSupport Help Desk’s ticket management offers you rich features that would simplify your ticket management. The application’s ticket management provides you custom fields, statuses, and properties, phone-to-ticket, email-to-ticket, conditional custom fields, ticket automation and workflows, mobile agent tools, and so much more.

Q. How long does the TeamSupport's set up deployment process lasts?

When it comes to the deployment process of TeamSupport to your system, the average time to get the application running takes at about two weeks or less. However, so that you can get first-hand access to how the application works, it’s recommended to start with TeamSupport’s basic setup.

 

Q. Does the TeamSupport Help Desk scale as my company grows through time?

TeamSupport Help Desk also delivers highly scalable and customizable options when it comes to its help desk service. You have the freedom to adjust the number of users you require, as well as the services and tools that you require while your team grows. Nevertheless, TeamSupport’s customer support is always on-the-go if instances wherein you need immediate changes upon using the TeamSupport Help Desk software.