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10+ SysAid Helpdesk Alternatives and Competitors

SysAid Helpdesk

4.5 User Rating
$28.2 M Revenue
100+ No of Employees
2002 Founded
SaaS Industry
Help Desk Software Category
Sarah Lahav CEO
Overview

SysAid Helpdesk is a cloud-based service desk platform programmed for IT-related help desk processes. SysAid Helpdesk emerges in the market to share its robust features such as asset management, patch management, help desk automation, network monitoring, reporting, and analysis. What also makes this software flexible is that it provides deployment options on-premise. Established in 2002, SysAid Helpdesk was primarily designed to help customers improve their IT management. SysAid Helpdesk ensures that they can provide the highest level of help desk solutions for its users, thanks to its multi-layered features and advanced automation. Together with SysAid Helpdesk's comprehensive solutions, the application has been trusted by more than 55,000 users worldwide, including renowned brands and organizations like Johns Hopkins University, Bacardi, Xerox, University of Michigan, Rutgers, and Bupa. Today, SysAid Helpdesk is recognized as one of the leading providers of excellent help desk solutions for businesses, in competition with other similar providers like Intercom Helpdesk, LiveChat Helpdesk, Freshdesk Helpdesk, HappyFox Helpdesk, Zendesk Helpdesk, TeamSupport Helpdesk, and Freshdesk Helpdesk.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Helpdesk 4.7 Mikkel Svane $5 2007 $598 M 3570+ San Francisco 5000+ Reviews 150000+
Freshdesk Helpdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+
Zoho Desk Helpdesk 4.7 Sridhar Vembu $13 1996 $600 M 9100+ Chennai 3000+ Reviews 30000000+
Intercom Helpdesk 4.6 Eoghan McCabe $87 2001 $150 M 1000+ California 1874+ Reviews 10000+
Spiceworks 4.6 Jay Hallberg $0 2006 $80 M 390+ Texas 3500+ Reviews N/A
HappyFox Helpdesk 4.6 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Livechat Helpdesk 4.6 Mariusz Cieply $19 2002 $34 M 200+ Poland 1887+ Reviews 30000+
Liveagent Helpdesk 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
HubSpot Service Hub 4.5 Brian Halligan $35 2006 $203.6 M 3500+ Cambridge 3900+ Reviews 78700+
TeamSupport Helpdesk 4.4 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A

Key Employees

Image Name Designation Email ID Twitter Linkedin
Ella Sterk CFO N/A N/A https://www.linkedin.com/in/ella-sterk-247a0
David Zeldin Business Development N/A N/A https://www.linkedin.com/in/davidzeldin1
Francis Li Vice President N/A N/A https://www.linkedin.com/in/seefrancisli

Reviews

“ Great product for making efficient use of your IT's time ”

4.7/5 (overall) - Charley C
Pros:
  • The difference from these two are the variety of categories that we can create to have a clear vision of who is responsible of solving and attending and how long he/she should take.
  • SysAid is nothing but a great system which can improve productivity drastically. The thing I like most about the system is that the varieties in which it could be molded depending on customers needs.
Cons:
  • Finding the capacity to setup all the features and functionality has been a challenge. This isn’t a con but more of a frustration for me.
  • Support is frustrating because they always start with the lowest level and I know more about the program than they do.

“ Great cloud based solution, worry-free ”

4.3/5 (overall) - John M
Pros:
  • SysAid helped us to manage all kind of services requests in an easy and efficient manner improving our customer base satisfaction.
  • We consider them a strong ally in assuring that our IT departments can provide the best service to our teammates.
Cons:
  • Haven’t run into any dislikes yet. My team has only used it for 3 months.
  • Some of the licensing pricing is a little confusing.

“ SYSAID Full Featured - Ease of Use Support Desk and Change Management Solution ”

4/5 (overall) - Stephen V
Pros:
  • I love the fact that SysAid is not a boring ‘Out of the Box’ ‘This is what you get’ experience.
  • SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.
Cons:
  • I dislike the fact that I had to learn ‘very basic’ HTML to implement notifications.
  • This wasn’t a great hinderance, but definitely something I disliked.

Features

  • Access Control
  • Analytics
  • Application Integration
  • Assessment Management
  • Business Intelligence
  • Digital Signature
  • Campaign Analysis
  • List Management
  • Mobile apps
  • Marketing Automation
  • Conferencing
  • CRM Integration
  • Security
  • Performance Management
  • Process Management

Images & Videos

Q & A

How much does it cost to subscribe to SysAid Help Desk?

SysAid is primarily priced at $1,211 for 500 assets and five users per year, up to $1,611 for 1,000 assets per year, which also goes to its Help Desk solution. The application also offers custom quotes for enterprises, so you may choose to contact SysAid's sales team today if you wish to subscribe to your enterprise-sized team.

Does SysAid Help Desk support single sign-on?

Yes! All solutions offered by SysAid support single sign-on, including SysAid Help Desk. Upon integrating your SysAid Help Desk account with Active Directory, you can now enable single sign-on for authentication; then, your particular users can now log into their computers automatically.

What are the databases supported by SysAid Help Desk?

SysAid primarily is bundled with MS SQL 2008 R2 Express database. However, if you wish to connect to other external databases, SysAid Help Desk supports MySQL, MS SQL, or Oracle databases.

Are there any operating system requirements for the SysAid Help Desk on-premise installation?

So that you can run SysAid Help Desk on its best performance using your computer system, there are several system requirements that you need to follow. For the system OS, SysAid Help Desk currently supports Windows Server 2008 R2, Windows Server 2012, Server 2016, 2019, and Linux/Unix.

What types of training programs does SysAid provide?

Currently, SysAid provides you three different types of training that you can access, which are the SysAid Certification Course, Kickstart Course, Personalized 1-on-1 training sessions. The SysAid Certification Course helps you to become a SysAid expert, which consists of 8 two-hour sessions. The Kickstart Course, on the other hand, provides you five initial steps to start using SysAid, which runs at around two-hour sessions. For Personalized 1-on-1 training sessions, it aids you to set up SysAid according to your organization's specifications.

Do I need to pay for SysAid Support?

As long as you are an active subscriber of SysAid, there's no need for you to pay for any support. The team provides you unlimited support that you need so that you can run SysAid on operations and procedures.

Alternatives

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