10+ Spiceworks Alternatives and Competitors
Spiceworks or Spiceworks Help Desk is an IT network management and helpdesk support ticketing software available in today’s market. This software is a free cloud-based helpdesk and network monitoring solution programmed for system administrators and IT professionals. Spiceworks’ popularity in the market prides itself as a comprehensive provider of managing tickets and providing robust customer support throughout multiple channels. Established in 2006, Spiceworks has been empowering tech buyers and sellers to push forward with technology. Since its establishment, Spiceworks has become a home for multiple businesses and organizations, thanks to its comprehensive tools for technology and customer relationships. Today, with thousands of users that trust the platform, Spiceworks becomes one of the top-tier help desk platforms today, competing against its alternatives and competitors like HubSpot Service Hub, Zendesk Helpdesk, Livechat Helpdesk, and TeamSupport Helpdesk. As of its company status, Spiceworks is currently under CEO Jay Hallberg, with an employee number of 390+.
|Logo||Name Sort||Rating Sort||CEO||Pricing Sort||Founded Sort||Revenue Sort||Employees Sort||Location Sort||Reviews Sort||Customers Sort|
|Zendesk Helpdesk||Mikkel Svane||$5||2007|| $598 M|| 3,570+||San Francisco|| 5000+ Reviews|| 150K +|
|Liveagent Helpdesk||Viktor Zeman||N/A||2004||N/A|| 50+|| Bratislava|| 1788+ Reviews|| 2.8K +|
|Freshdesk Helpdesk||Girish Mathrubootham||N/A||2003|| $100 M|| 2,000+||California|| 4600+ Reviews|| 150K +|
|Zoho Desk Helpdesk||Sridhar Vembu||$13||1996|| $600 M|| 9,100+||Chennai|| 3000+ Reviews|| 30M +|
|Intercom Helpdesk||Eoghan McCabe||$87||2001|| $150 M|| 1,000+||California|| 1874+ Reviews|| 10K +|
|HappyFox Helpdesk||Shalin Jain||$29||2011|| $11.5 M|| 110+||California|| 2900+ Reviews||N/A|
|Spiceworks||Jay Hallberg||N/A||2006|| $80 M|| 390+||Texas|| 3500+ Reviews||N/A|
|Livechat Helpdesk||Mariusz Cieply||$19||2002|| $34 M|| 200+|| Poland|| 1887+ Reviews|| 30K +|
|HubSpot Service Hub||Brian Halligan||$35||2006|| $203.6 M|| 3,500+||Cambridge|| 3900+ Reviews|| 78.7K +|
|SysAid Helpdesk||Sarah Lahav||N/A||2002|| $28.2 M|| 100+|| Airport City|| 1787+ Reviews|| 55K +|
|Ambar Shrivastava||Head of Growth||https://www.linkedin.com/in/ambarshrivastava|
|Connie Krueger||Chief of Staff||https://www.linkedin.com/in/conniekrueger|
|Manish Dixit||Global SVP Product and Engineering||https://www.linkedin.com/in/manishdixit|
- Access Control
- Accounting Intergration
- Agile Software Development
- Agile Software Development
- Assessment Management
- Assignment Management
- Billable Hours Tracking
- CRM Integration
- Campaign Analysis
- Collaboration Tools
- Collaborative Workspace
- Team Collaboration
Images & Videos
Q & A
No. There’s no need for you to install Spiceworks on each of your admin’s computer system, for the application runs on a centrally accessible machine. All you need to do is solely open a browser, then directly go to http://device_name:port, then replace the device_name with the name of the computer where the Spiceworks installed.
Spiceworks Help Desk solution starts at an affordable price of $0.01 for a one-time payment. For the Enterprise subscription, on the other hand, it starts at $45 per month or $495 per year. The application also provides a free version, as well as a free trial version for paid subscriptions.
So that you can run Spiceworks through desktop app installation, you need to comply with some of the setup requirements of the app. The application currently supports operating systems, such as Windows 10, Windows 8.1, Windows 7, Windows 2019 Server, Windows 2016 Server, Windows 2012 Server R2, Windows 2012 Server, Windows 2008 Server R2, and Windows 2008 Server. The application also supports a 1.5 GHz Pentium 4 Class processor, as well as a 4GB RAM.
If you opt to use Spiceworks to send you email alerts or receive help desk emails, there are still email server requirements that the app recommends you to use. For incoming emails, Spiceworks supports IMAP, POP, Exchange 2003, 2007, and 2010. On the other hand, for outgoing emails, the app supports SMTP, Exchange 2003, 2007, and 2010.