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10+ Livechat Helpdesk Alternatives and Competitors

Livechat Helpdesk

4.6 User Rating
$34 M Revenue
200+ No of Employees
2002 Founded
SaaS Industry
Help Desk Software Category
Mariusz Cieply CEO
Overview

When it comes to helpdesk software, no question that LiveChat Helpdesk serves as one of the best go-to’s in today’s market. LiveChat Helpdesk is a customer service platform that provides live chat support, help desk, and web analytics for business. This software’s main feature is its chat tool, wherein it provides its users with easy-to-use and efficient customer service in real-time. What also makes this app the best is that it provides access to mobile applications like iPad, iPhone, and Android devices. LiveChat Helpdesk was primarily established in 2002 to deliver website tools for customer communication across businesses. With its high-end features like chat tool, customer engagement, customization, and analytics, more than 30,000+ users trust LiveChat Helpdesk in their help desk processes. LiveChat Helpdesk also becomes a part of the best help desk platform charts today, competing against other help chat platforms like HubSpot Service Hub, TeamSupport Helpdesk, Spiceworks, Intercom Helpdesk, and LiveAgent Helpdesk.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Helpdesk 4.7 Mikkel Svane $5 2007 $598 M 3570+ San Francisco 5000+ Reviews 150000+
Freshdesk Helpdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+
Zoho Desk Helpdesk 4.7 Sridhar Vembu $13 1996 $600 M 9100+ Chennai 3000+ Reviews 30000000+
Intercom Helpdesk 4.6 Eoghan McCabe $87 2001 $150 M 1000+ California 1874+ Reviews 10000+
Spiceworks 4.6 Jay Hallberg $0 2006 $80 M 390+ Texas 3500+ Reviews N/A
HappyFox Helpdesk 4.6 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Liveagent Helpdesk 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
HubSpot Service Hub 4.5 Brian Halligan $35 2006 $203.6 M 3500+ Cambridge 3900+ Reviews 78700+
TeamSupport Helpdesk 4.4 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
SysAid Helpdesk 4.5 Sarah Lahav Custom 2002 $28.2 M 100+ Airport City 1787+ Reviews 55000+

Pricing

Starter
  • $19/Monthly
  • $16/Yearly
Team
  • $33/Monthly
  • $39/Yearly
Business
  • $50/Monthly
  • $59/Yearly
Enterprise
  • Custom

Key Employees

Image Name Designation Email ID Twitter Linkedin
Inga Apiecionek Product Manager N/A N/A https://pl.linkedin.com/in/inga-apiecionek-5490305
Krzysztof Gorski N/A N/A N/A https://www.linkedin.com/in/krzysztofgorski
Jakub Sitarz CEO N/A N/A https://pl.linkedin.com/in/jakubsitarz

Reviews

“ LiveChat is a Great Option for Connecting with Customers ”

4.7/5 (overall) - Ebony Thomas
Pros:
  • I really like the feature of adding your own notes to the ticket – thanks to that all users can see it and use it to solve the client’s problem.
  • Helpdesk is very easy to get started with and is extremely affordable compared to other options.
Cons:
  • For now nothing particular, it’s a young product, so limited in features, but they add features week by week.
  • No reports export, No tags reports. Need more reports like live chat has.

“ Live Chat for Instant Results ”

4.3/5 (overall) - Shannon Kunkle
Pros:
  • We’re able to manage tickets in a clean and visually minimal environment and get information without needing to execute multiple clicks. Definitely recommend this solution for teams of all sizes.’
  • The software is very easy for my agents to understand and it is great that they can access it online anywhere.
Cons:
  • It lacks some of the more advance features that more mature Helpdesk solutions offer. The integration with their livechat product is weak and essentially worthless.
  • For now nothing particular, it’s a young product, so limited in features, but they add features week by week.

“ LiveChat Connects Me to My Candidates Fast! ”

4/5 (overall) - Greg Dungan
Pros:
  • I’m very happy with Helpdesk, it solve our support problems, recommended. Like that they keep me posted when they implement some features I requested / wished through their support.
  • I used to use LiveChat ticketing but it wasn’t mobile friendly.
Cons:
  • Doesn’t have direct integration with ChatBot. No smileys when replying to tickets.
  • No reports export, No tags reports. Need more reports like live chat has

Features

  • Access Control
  • Analytics
  • Application Integration
  • Assignment Management
  • Collaboration Tools
  • Communication Management
  • Security
  • Team Collaboration
  • Predictive Sales
  • Performance Management
  • Document Storage
  • Engagement Analytics
  • List Management
  • Contact Management
  • Conferencing

Images & Videos

Q & A

What are the subscription plans offered by LiveChat Helpdesk?

LiveChat Helpdesk primarily offers you four different subscription plans that you can pick. You can choose to have the application's Starter plan, which starts $19 per month, the Team plan at $39 per month, the Business plan starting at $59 per month, and custom pricing for the Enterprise plan. Each of LiveChat Helpdesk's plan has its specific use, which is perfect for small to medium business, enterprise-class business, and big enterprise business, so make sure to choose the right bundle for you.

Does LiveChat Helpdesk offer free trial access?

Yes. LiveChat Helpdesk has free trial access that you can choose to avail that lasts for 30 days. With the LiveChat Helpdesk free trial, you can get real-time access to the application's basic features, including data security, ticketing system, basic security, advanced reporting, and so much more.

What kind of reporting does the LiveChat Helpdesk offer?

LiveChat Helpdesk's Team, Business, and Enterprise plans have a different set of reports that users can choose to utilize for their operations. For basic reports, LiveChat provides its users with the last seven days report, total chat report, chat ratings, queued visitors, pre-chat surveys, and post-chat surveys. For ticket-related reports, on the other hand, LiveChat offers new ticket reports, first response time, solved tickets, resolution time, and ticket sources.

Can I customize my LiveChat chat window?

Yes! LiveChat Helpdesk is capable of modifying your chat window's look, according to your preference and style. LiveChat Helpdesk allows you to change its color scheme, chat widget theme, logo, widget positioning, and chat widget language.

Where can I download LiveChat Helpdesk?

So that you download LiveChat Helpdesk straight in your desktop device, you can immediately browse to the application's product page at www.livechat.com/app/livechat-for-windows for Windows device and www.livechat.com/app/livechat-for-mac for Mac device. On the other hand, if you want to download the app using your mobile devices, you can download it on the App Store or Google Play.

Alternatives

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