10+ Livechat Helpdesk Alternatives and Competitors
When it comes to helpdesk software, no question that LiveChat Helpdesk serves as one of the best go-to’s in today’s market. LiveChat Helpdesk is a customer service platform that provides live chat support, help desk, and web analytics for business. This software’s main feature is its chat tool, wherein it provides its users with easy-to-use and efficient customer service in real-time. What also makes this app the best is that it provides access to mobile applications like iPad, iPhone, and Android devices. LiveChat Helpdesk was primarily established in 2002 to deliver website tools for customer communication across businesses. With its high-end features like chat tool, customer engagement, customization, and analytics, more than 30,000+ users trust LiveChat Helpdesk in their help desk processes. LiveChat Helpdesk also becomes a part of the best help desk platform charts today, competing against other help chat platforms like HubSpot Service Hub, TeamSupport Helpdesk, Spiceworks, Intercom Helpdesk, and LiveAgent Helpdesk.
|Logo||Name Sort||Rating Sort||CEO||Pricing Sort||Founded Sort||Revenue Sort||Employees Sort||Location Sort||Reviews Sort||Customers Sort|
|Zendesk Helpdesk||Mikkel Svane||$5||2007|| $598 M|| 3,570+||San Francisco|| 5000+ Reviews|| 150K +|
|Liveagent Helpdesk||Viktor Zeman||N/A||2004||N/A|| 50+|| Bratislava|| 1788+ Reviews|| 2.8K +|
|Freshdesk Helpdesk||Girish Mathrubootham||N/A||2003|| $100 M|| 2,000+||California|| 4600+ Reviews|| 150K +|
|Zoho Desk Helpdesk||Sridhar Vembu||$13||1996|| $600 M|| 9,100+||Chennai|| 3000+ Reviews|| 30M +|
|Intercom Helpdesk||Eoghan McCabe||$87||2001|| $150 M|| 1,000+||California|| 1874+ Reviews|| 10K +|
|HappyFox Helpdesk||Shalin Jain||$29||2011|| $11.5 M|| 110+||California|| 2900+ Reviews||N/A|
|Spiceworks||Jay Hallberg||N/A||2006|| $80 M|| 390+||Texas|| 3500+ Reviews||N/A|
|Livechat Helpdesk||Mariusz Cieply||$19||2002|| $34 M|| 200+||Poland|| 1887+ Reviews|| 30K +|
|HubSpot Service Hub||Brian Halligan||$35||2006|| $203.6 M|| 3,500+||Cambridge|| 3900+ Reviews|| 78.7K +|
|SysAid Helpdesk||Sarah Lahav||N/A||2002|| $28.2 M|| 100+|| Airport City|| 1787+ Reviews|| 55K +|
|Inga Apiecionek||Product Manager||https://pl.linkedin.com/in/inga-apiecionek-5490305|
- Access Control
- Application Integration
- Assignment Management
- Collaboration Tools
- Communication Management
- Team Collaboration
- Predictive Sales
- Performance Management
- Document Storage
- Engagement Analytics
- List Management
- Contact Management
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Q & A
LiveChat Helpdesk primarily offers you four different subscription plans that you can pick. You can choose to have the application’s Starter plan, which starts $19 per month, the Team plan at $39 per month, the Business plan starting at $59 per month, and custom pricing for the Enterprise plan. Each of LiveChat Helpdesk’s plan has its specific use, which is perfect for small to medium business, enterprise-class business, and big enterprise business, so make sure to choose the right bundle for you.
Yes. LiveChat Helpdesk has free trial access that you can choose to avail that lasts for 30 days. With the LiveChat Helpdesk free trial, you can get real-time access to the application’s basic features, including data security, ticketing system, basic security, advanced reporting, and so much more.
LiveChat Helpdesk’s Team, Business, and Enterprise plans have a different set of reports that users can choose to utilize for their operations. For basic reports, LiveChat provides its users with the last seven days report, total chat report, chat ratings, queued visitors, pre-chat surveys, and post-chat surveys. For ticket-related reports, on the other hand, LiveChat offers new ticket reports, first response time, solved tickets, resolution time, and ticket sources.
Yes! LiveChat Helpdesk is capable of modifying your chat window’s look, according to your preference and style. LiveChat Helpdesk allows you to change its color scheme, chat widget theme, logo, widget positioning, and chat widget language.