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10+ Liveagent Helpdesk Alternatives and Competitors

Liveagent Helpdesk

4.8 User Rating
$3.6 M Revenue
50+ No of Employees
2004 Founded
SaaS Industry
Help Desk Software Category
Viktor Zeman CEO
Overview

Branded as an award-winning helpdesk software, LiveAgent Helpdesk doesn’t need a flashy introduction anymore. LiveAgent Helpdesk simply provides a top-notch omnichannel inbox, real-time live chat, built-in call center, and a customer service portal for businesses. With more than 40+ integrations and wide accessibility for iOS and Android, LiveAgent Helpdesk can truly give out the best helpdesk solution for every business operation. Established in 2004, LiveAgent Helpdesk focused on providing helpful customer relationship solutions, which could transform businesses. With more than 2,800 customers that trust LiveAgent Helpdesk, the platform competes as one of the best help desk software for businesses, along with other platforms like TeamSupport Helpdesk, HubSpot Service Hub, Spiceworks, Intercom Helpdesk, Freshdesk Helpdesk, Zendesk Helpdesk, and Zoho Desk Helpdesk. Today, LiveAgent Helpdesk continuously grows as a company, as the platform currently earns $3.6 million in revenue, with 50+ professional employees, under their CEO Viktor Zeman.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Helpdesk 4.7 Mikkel Svane $5 2007 $598 M 3570+ San Francisco 5000+ Reviews 150000+
Freshdesk Helpdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+
Zoho Desk Helpdesk 4.7 Sridhar Vembu $13 1996 $600 M 9100+ Chennai 3000+ Reviews 30000000+
Intercom Helpdesk 4.6 Eoghan McCabe $87 2001 $150 M 1000+ California 1874+ Reviews 10000+
Spiceworks 4.6 Jay Hallberg $0 2006 $80 M 390+ Texas 3500+ Reviews N/A
HappyFox Helpdesk 4.6 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Livechat Helpdesk 4.6 Mariusz Cieply $19 2002 $34 M 200+ Poland 1887+ Reviews 30000+
HubSpot Service Hub 4.5 Brian Halligan $35 2006 $203.6 M 3500+ Cambridge 3900+ Reviews 78700+
TeamSupport Helpdesk 4.4 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
SysAid Helpdesk 4.5 Sarah Lahav Custom 2002 $28.2 M 100+ Airport City 1787+ Reviews 55000+

Pricing

Free
  • $0
  • 7 Days
  • 1 Email address
  • 1 Phone number
Ticket
  • $15/agent/mo
  • Unlimited
  • Unlimited
  • Unlimited
Ticket+Chat
  • $29/agent/mo
  • Unlimited
  • Unlimited
  • Unlimited
All-inclusive
  • $39/agent/mo
  • Unlimited
  • Unlimited
  • Unlimited

Key Employees

Image Name Designation Email ID Twitter Linkedin
Jana Kavulicova Sales representative N/A N/A https://sk.linkedin.com/in/jana-kavuli%C4%8Dov%C3%A1-09b4a437
Martin Pullmann Integration Specialist N/A N/A https://sk.linkedin.com/in/martin-pullmann-84545465
Matej Kukucka Head of Marketing N/A N/A https://sk.linkedin.com/in/matejkukucka

Reviews

“ Easy to navigate with great support ”

4.7/5 (overall) - Alissa B.
Pros:
  • The ability to tag and categorize incoming emails before you read them is amazing. It really helps when you are in a busy period and need to be as efficient as possible.
  • My overall experience with live agent has been great. The service this software provides is truly amazing, and the ease of access to locate and reply to emails is really helpful.
Cons:
  • The user experience is so bad. It just looks aweful and is a bit tricky to use.
  • They can only indicate the time of the first and second response. I understand that for most situations this is enough, but it would be possible to add to the pre-tuning period of the problem.

“ Great cooperation with Liveagent ”

4.5/5 (overall) - Frederico L.
Pros:
  • Functionality, and the ability to instantly provide solutions to our clients, and prospective clients. The ability to attach files directly in the chat window is my most favorite feature.
  • Let it be facebook or email, Liveagent puts them together in one inbox. This is a very mature software with a great knowledge base that helps both customers and agents.
Cons:
  • The only complaint I have is that when I connect my gmail account to the software it automatically marks my email as read. Very annoying when you’re on the go.
  • The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.

“ Great Features & Great Speed ”

3.7/5 (overall) - Barney B.
Pros:
  • I like that Liveagent provides such close support to our team, never leaving our agents without a reply. Also, they care about the customers and provide close interaction with us.
  • The system is easy to use and my staff was able to quickly learn the system. It’s set up in a logical way and their customer support is fantastic. This software makes it easier for my team to stay organized and prioritize tasks accordingly.
Cons:
  • It is not that easy when different departments are integrated into the platform, and, it requires some time to set up all the functionalities, so they are not colliding
  • I wish there was a way to customize the “ticket number.” It’s is auto-generated and sometimes our clients remove the information because they think it looks suspicious. This causes problems when a client replies since the system then creates a new ticket without connecting to the original message.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Application Integration
  • Billable Hours Tracking
  • Campaign Analysis
  • CRM Integration
  • Collaboration Tools
  • Collaborative Workspace
  • Sales Force Automation
  • Team Collaboration
  • Security
  • Performance Management
  • Predictive Sales

Images & Videos

Q & A

How much does LiveAgent Helpdesk cost?

LiveAgent has three different plans that you can get started with, which is the Ticket plan, Ticket + Chat plan, and All-Inclusive plan. Each of LiveAgent Helpdesk's plan varies in terms of their pricing and use, so you may choose to pick the Ticket plan at $15 per agent per month, the Ticket + Chat plan at $29 per agent per month, or the All-Inclusive plan starting $39 per agent per month.

Does LiveAgent Helpdesk offer a free version and trial access?

Yes! LiveAgent Helpdesk also has its free version that offers you unlimited access to its basic tools and features. With LiveAgent Helpdesk's free version, you can now enjoy ticket history for seven days, e-mail ticketing, live chat, and call-center support. For the trial access, on the other hand, it starts with the All-inclusive plan, which gives you access to all LiveAgent features for 14 days.

What payment methods does LiveAgent Helpdesk accept?

When it comes to payment methods, LiveAgent Helpdesk accepts all major credit cards, such as Mastercard, VISA, Diners, and American Express. The application also currently accepts payments through the PayPal app; however, if you wish to use another payment method, you can contact LiveAgent Helpdesk's customer support today at support@liveagent.com.

Where does LiveAgent Helpdesk hold all its data?

So that LiveAgent Helpdesk can provide you the best, fast, and efficient service, all of your account data are held into the closest data center according to your location. Currently, LiveAgent Helpdesk has data centers in Newark and Dallas, USA; London, UK; Frankfurt, Germany; and Bratislava, Slovakia. Additionally, all of the essential data for European customers are located in one of LiveAgent's European data centers and are GDPR compliant.

How safe is my data with LiveAgent Helpdesk?

LiveAgent Helpdesk ensures that all of your data are safe and secure, thanks to the application's state of the art security technology. As mentioned, all of LiveAgent Helpdesk's accounts are hosted across various geological locations around the globe, which are protected by 24-hour surveillance. Moreover, the application utilizes SSL encryption to keep every customer's data safe.

Alternatives

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