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10+ Intercom Helpdesk Alternatives and Competitors

Intercom Helpdesk

4.6 User Rating
$150 M Revenue
1000+ No of Employees
2001 Founded
SaaS Industry
Help Desk Software Category
Eoghan McCabe CEO
Overview

Intercom Helpdesk is a modern business messaging platform programmed to provide and establish a firm business-customer relationship. This software app drives by utilizing user intelligence and behavioral targeting to help businesses understand and streamline customer communication. On top of that, Intercom Helpdesk also provides management tools, a customer data platform, and automated app integrations with other platforms like Zapier, Slack, Salesforce, and Zendesk. Designed by Intercom in 2001, Intercom Helpdesk is one of the top-notch solutions that build customer relationships through conversational, messenger-based experiences. With over 30,000+ companies that trust Intercom Helpdesk in their help desk processes, the platform is instantly recognized as one of the go-to help desk platforms today. On top of that, Intercom Helpdesk becomes one of the leading providers of high-end help desk solutions, competing against other platforms like Livechat Helpdesk, TeamSupport Helpdesk, HubSpot Service Hub, Spiceworks, and Zendesk Helpdesk. In terms of its milestone as a company, Intercom Helpdesk highly contributes to the $150 M annual revenue of the Intercom company.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Helpdesk 4.7 Mikkel Svane $5 2007 $598 M 3570+ San Francisco 5000+ Reviews 150000+
Freshdesk Helpdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+
Zoho Desk Helpdesk 4.7 Sridhar Vembu $13 1996 $600 M 9100+ Chennai 3000+ Reviews 30000000+
Spiceworks 4.6 Jay Hallberg $0 2006 $80 M 390+ Texas 3500+ Reviews N/A
HappyFox Helpdesk 4.6 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Livechat Helpdesk 4.6 Mariusz Cieply $19 2002 $34 M 200+ Poland 1887+ Reviews 30000+
Liveagent Helpdesk 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
HubSpot Service Hub 4.5 Brian Halligan $35 2006 $203.6 M 3500+ Cambridge 3900+ Reviews 78700+
TeamSupport Helpdesk 4.4 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
SysAid Helpdesk 4.5 Sarah Lahav Custom 2002 $28.2 M 100+ Airport City 1787+ Reviews 55000+

Pricing

Essential
  • $87/month
Pro
  • $153/month
Premium
  • Custom

Key Employees

Image Name Designation Email ID Twitter Linkedin
Kostas Kolomeetz Product Engineer N/A N/A https://ie.linkedin.com/in/kolomeetz
Byron Deeter Partner N/A N/A https://www.linkedin.com/in/byrondeeter
Jonathon Colman Senior Design Manager N/A N/A https://ie.linkedin.com/in/jcolman

Reviews

“ Advertising for Intercom in every E-Mail ”

4.7/5 (overall) - Beat R.
Pros:
  • To send push notifications without building anything from your end.
  • Admin interface is visually appealing. Widget is not.
Cons:
  • You can’t send images on the push notifications
  • Lacks basic/rudimentary functionality. Simple things like auto triggering a message at the company level when specific criteria is met is not possible.

“ A customer support tool that is complete as it can get! ”

4.3/5 (overall) - JC P
Pros:
  • This is messaging platform which helps to do a business between the customer and provider or seller. So this software having some amazing features like, live chat and allows to track events.
  • Chats can be displayed on our website in three main forms, which is helpful to be able to market/inform customers in fun new ways to keep them interested.
Cons:
  • There is an option which says “We will reply in 10 minutes” and there is no way to turn this off so customers think this is live chat which then results in a lot of angry customers.
  • It can be hard to manage a ton of chats at once because there aren’t a lot of ways to sort the chats and what not but overall I don’t really have any complaints.

“ One of the best softwares to help support and leads. ”

3.7/5 (overall) - Rafael B
Pros:
  • Custom Bots allow you to create great conversation paths and solutions for your customers, in any language. Is one of the greatest chat bots I have ever seen.
  • I really appreciate the fact that I can write notes to my other team members straight from the chat itself and adding gifs and emoji keeps it fun and fresh.
Cons:
  • I regularly had trouble finding things. They also spammed me with messages, one of which, ironically, was about spam.
  • My marketing team insists we continue using it, which is a nightmare in logistics. Frankly, I have many reasons I dislike Intercom, the number one being they harass ME every month for billing.

Features

  • Access Control
  • Analytics
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Campaign Analysis
  • Employee Management
  • Security
  • Conferencing
  • Collaborative Workspace
  • Commenting
  • Team Collaboration
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

How much does it cost to subscribe to Intercom Helpdesk?

Intercom Helpdesk primarily has four specific solutions that you can choose, which are for Conversional Marketing, Conversational Engagement, and Conversational Support. However, focusing on the app's All-in-one solution, it offers you different bundles that you can choose to have, which is the Essential bundle, starting $87 per month, the Pro bundle at $153 per month, and a custom pricing for the Premium bundle.

What payment methods does Intercom accept?

Currently, Intercom accepts almost all major credit and debit cards today, including Visa, MasterCard, American Express, JCB, Discover, and Diners Club. The application also accepts payments via ACH, wire transfers, PayPal, including Postal Orders for the Exposure Business plan.

Why should I use Intercom Helpdesk?

Intercom Helpdesk aims to help you build a solid customer relationship through conversational and messenger-based experiences. This platform has everything you need to improve your conversational approach to each of your customers that are user-friendly to your team. On top of that, Intercom Helpdesk is perfect for you to use, regardless of how big or small your organization is!

What features can I enjoy with Intercom Helpdesk's Conversational Support?

Intercom Helpdesk's Conversational Support delivers you a world-class feature that scales to your team's business support needs. The application's Conversational Support gives out personalized customer care that's efficient for your team, including top-notch business messenger, inbox, and ticketing workflows. Also, this platform provides custom bots, resolution bots, and customer data that are essential for your customer engagement processes.

What integrations does Intercom provide?

From an analytics system down to CRM software, Intercom Helpdesk allows you to integrate your process to simplify your help desk management. You can choose to integrate your Intercom Helpdesk with applications like Slack, Stripe, Jira Cloud, Salesforce, Google Analytics, Zoom Webinars, Aircall Now, Outlook Calendar, and so much more.

Alternatives

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