10+ Intercom Helpdesk Alternatives and Competitors
Intercom Helpdesk is a modern business messaging platform programmed to provide and establish a firm business-customer relationship. This software app drives by utilizing user intelligence and behavioral targeting to help businesses understand and streamline customer communication. On top of that, Intercom Helpdesk also provides management tools, a customer data platform, and automated app integrations with other platforms like Zapier, Slack, Salesforce, and Zendesk. Designed by Intercom in 2001, Intercom Helpdesk is one of the top-notch solutions that build customer relationships through conversational, messenger-based experiences. With over 30,000+ companies that trust Intercom Helpdesk in their help desk processes, the platform is instantly recognized as one of the go-to help desk platforms today. On top of that, Intercom Helpdesk becomes one of the leading providers of high-end help desk solutions, competing against other platforms like Livechat Helpdesk, TeamSupport Helpdesk, HubSpot Service Hub, Spiceworks, and Zendesk Helpdesk. In terms of its milestone as a company, Intercom Helpdesk highly contributes to the $150 M annual revenue of the Intercom company.
|Logo||Name Sort||Rating Sort||CEO||Pricing Sort||Founded Sort||Revenue Sort||Employees Sort||Location Sort||Reviews Sort||Customers Sort|
|Zendesk Helpdesk||Mikkel Svane||$5||2007|| $598 M|| 3,570+||San Francisco|| 5000+ Reviews|| 150K +|
|Liveagent Helpdesk||Viktor Zeman||N/A||2004||N/A|| 50+|| Bratislava|| 1788+ Reviews|| 2.8K +|
|Freshdesk Helpdesk||Girish Mathrubootham||N/A||2003|| $100 M|| 2,000+||California|| 4600+ Reviews|| 150K +|
|Zoho Desk Helpdesk||Sridhar Vembu||$13||1996|| $600 M|| 9,100+||Chennai|| 3000+ Reviews|| 30M +|
|Intercom Helpdesk||Eoghan McCabe||$87||2001|| $150 M|| 1,000+||California|| 1874+ Reviews|| 10K +|
|HappyFox Helpdesk||Shalin Jain||$29||2011|| $11.5 M|| 110+||California|| 2900+ Reviews||N/A|
|Spiceworks||Jay Hallberg||N/A||2006|| $80 M|| 390+||Texas|| 3500+ Reviews||N/A|
|Livechat Helpdesk||Mariusz Cieply||$19||2002|| $34 M|| 200+||Poland|| 1887+ Reviews|| 30K +|
|HubSpot Service Hub||Brian Halligan||$35||2006|| $203.6 M|| 3,500+||Cambridge|| 3900+ Reviews|| 78.7K +|
|SysAid Helpdesk||Sarah Lahav||N/A||2002|| $28.2 M|| 100+|| Airport City|| 1787+ Reviews|| 55K +|
|Kostas Kolomeetz||Product Engineer||https://ie.linkedin.com/in/kolomeetz|
|Jonathon Colman||Senior Design Manager||https://ie.linkedin.com/in/jcolman|
- Access Control
- Application Integration
- Assessment Management
- Assignment Management
- Campaign Analysis
- Employee Management
- Collaborative Workspace
- Team Collaboration
- Predictive Sales
- Performance Management
- Process Management
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Q & A
Intercom Helpdesk primarily has four specific solutions that you can choose, which are for Conversional Marketing, Conversational Engagement, and Conversational Support. However, focusing on the app’s All-in-one solution, it offers you different bundles that you can choose to have, which is the Essential bundle, starting $87 per month, the Pro bundle at $153 per month, and a custom pricing for the Premium bundle.
Currently, Intercom accepts almost all major credit and debit cards today, including Visa, MasterCard, American Express, JCB, Discover, and Diners Club. The application also accepts payments via ACH, wire transfers, PayPal, including Postal Orders for the Exposure Business plan.
Intercom Helpdesk aims to help you build a solid customer relationship through conversational and messenger-based experiences. This platform has everything you need to improve your conversational approach to each of your customers that are user-friendly to your team. On top of that, Intercom Helpdesk is perfect for you to use, regardless of how big or small your organization is!
Intercom Helpdesk’s Conversational Support delivers you a world-class feature that scales to your team’s business support needs. The application’s Conversational Support gives out personalized customer care that’s efficient for your team, including top-notch business messenger, inbox, and ticketing workflows. Also, this platform provides custom bots, resolution bots, and customer data that are essential for your customer engagement processes.