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10+ HubSpot Service Hub Alternatives and Competitors

HubSpot Service Hub

4.5 User Rating
$203.6 M Revenue
3500+ No of Employees
2006 Founded
SaaS Industry
Help Desk Software Category
Brian Halligan CEO
Overview

HubSpot Service Hub is a cloud-based help desk software programmed to provide a high-quality customer service platform for businesses. As a part of HubSpot’s high-end products, HubSpot Service Hub provides its users the all-in-one tools that helps every business engage, guide, and grow customer relationships. Everything works through the HubSpot Service Hub's high-time features, such as reporting, help desk and ticket automation, conversion analytics, and lead generation tools. Since its establishment in 2006, HubSpot Service Hub is the go-to help desk platform for numerous businesses and organizations worldwide. With its aim to leverage customer experience among users, HubSpot Service Hub has been scaling its service to cater to a variety of industries that require comprehensive help desk solutions. Today, with over 78,700+ users that trust HubSpot Service Hub, the platform is recognized as one of the best help desk software provider, competing against other leading platforms like Spiceworks, SysAid Helpdesk, Zendesk Helpdesk, Freshdesk Helpdesk, HappyFox Helpdesk, LiveChat Helpdesk, and TeamSupport.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Helpdesk 4.7 Mikkel Svane $5 2007 $598 M 3570+ San Francisco 5000+ Reviews 150000+
Freshdesk Helpdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+
Zoho Desk Helpdesk 4.7 Sridhar Vembu $13 1996 $600 M 9100+ Chennai 3000+ Reviews 30000000+
Intercom Helpdesk 4.6 Eoghan McCabe $87 2001 $150 M 1000+ California 1874+ Reviews 10000+
Spiceworks 4.6 Jay Hallberg $0 2006 $80 M 390+ Texas 3500+ Reviews N/A
HappyFox Helpdesk 4.6 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Livechat Helpdesk 4.6 Mariusz Cieply $19 2002 $34 M 200+ Poland 1887+ Reviews 30000+
Liveagent Helpdesk 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
TeamSupport Helpdesk 4.4 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
SysAid Helpdesk 4.5 Sarah Lahav Custom 2002 $28.2 M 100+ Airport City 1787+ Reviews 55000+

Pricing

Starter
  • $35/Month
  • $420/Year
  • Live chat
  • Team email
  • Simple Automation
Professional
  • $280/Month
  • $3360/Year
  • Live chat
  • Team email
  • Task automation
Enterprise
  • $840/Month
  • $10,080/Year
  • Live chat
  • Team email
  • Slack integration

Key Employees

Image Name Designation Email ID Twitter Linkedin
Michael Walton VP Product N/A N/A https://www.linkedin.com/in/michaelwalton
Gil Roeder Paid Search Consultant N/A N/A https://www.linkedin.com/in/gilroeder
Jill Konrath International Keynote Speaker N/A N/A https://www.linkedin.com/in/jillkonrath

Reviews

“ Is great to have it all together in one place ”

4.7/5 (overall) - Jon Urdirotz Gorospe
Pros:
  • I have been using it for less than 3 months and feel super comfortable using this CRM. Everything is nicely organized and it is a very nice 2019 CRM.
  • This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.
Cons:
  • Sometimes connection errors, Although the issue is usually very quickly fixed it can be sometimes frustrating.
  • The Service Hub is a newer product they offer and the functionality of the product is limited. However, I have no double it will evolve over time.

“ Works great! ”

4.5/5 (overall) - Kaisha Genthe
Pros:
  • I am really impressed with how easy it is to use. I love the feature of being able to upload images, videos and links on the pages that I am creating.
  • Hubspot has some great features and I come from using Salesforce, the only down size is the quotes are not great on the way we do business and as far as I’m aware cannot be changed.
Cons:
  • If you have more than 5 pipelines we should have a large screen, or else you will get bored of doing scroll aside.
  • The only downside to the service hub would be the intermittent outages. We rely so heavily on HubSpot Service Hub that when something does occur, it affects us greatly.

“ Great choice for scaling up your Support Teams ”

4/5 (overall) - Brigitte Suijk
Pros:
  • Easy to retrieve all of the information on a customer. Can keep all the records/notes/emails all under one email address.
  • We were already using the CRM features of Hubspot and liked the idea of combining with our service desk. We automatically create tickets from chats, which makes dropping the ball on tickets harder to do. The knowledge base is flexible, and the layout templates allowed us to get on-brand.
Cons:
  • The ticket system is not designed for high volume. You can’t see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn’t reopen so we miss emails unless we are double checking our notifications. Limited reporting.
  • I’d love to see an OAuth option in the future to put our knowledge base behind a login.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Application Integration
  • Assignment Management
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Intelligence
  • CRM Integration
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Collaboration Tools
  • Marketing Automation

Images & Videos

Q & A

What web browsers does HubSpot Service Hub supports?

For you to run HubSpot via web browsers, take note that the application requires specifications to achieve a smoother user experience. If you wish to utilize HubSpot Service Hub using your Windows device, the application accepts the latest version of Google Chrome, Mozilla Firefox, and Microsoft Edge, while for Internet Explorer, make sure to use version 11. On the other hand, if you opt to use a Mac device, the app still supports Google Chrome and Mozilla Firefox's latest version and Safari.

How much does the HubSpot Service Hub cost?

HubSpot Service Hub gives you three different subscription plans if you want to purchase the application. You can choose to have the Starter plan, which costs $40 per month, the Professional plan at $320 per month, and Enterprise starting $1,200 per month.

Is there any free access to HubSpot Service Hub?

Yes! If you wish to get a first-hand experience before purchasing for the paid HubSpot Service Hub version, the application also gives you its free access. HubSpot Service Hub's free service gives you access to its basic tools, including contact management, contact website activity, company insights, app marketplace integration, Gmail and Outlook integrations, reporting dashboards, and so much more.

What integrations does HubSpot Service Hub provide?

So that you can manage your help desk management seamlessly, HubSpot Service Hub also gives you integrations that you can choose to access. HubSpot Service Hub gives you access to integrate your process to other applications, including Gmail, Outlook, Zoom, Facebook, Zoho Analytics, Autopilot, Shopify, and more to mention.

Can I add a payment method on the HubSpot Service Hub subscription?

Yes! HubSpot Service Hub provides you an option to add a payment method that you want to pay your due invoices. All you need to do is click your HubSpot account, click Account and Billing, then click the Payment Methods tab, followed by Add a payment method. At the right panel, you can now enter your credit card information, then click Add.

Alternatives

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