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10+ HappyFox Helpdesk Alternatives and Competitors

HappyFox Helpdesk

4.6 User Rating
$11.5 M Revenue
110+ No of Employees
2011 Founded
SaaS Industry
Help Desk Software Category
Shalin Jain CEO
Overview

HappyFox Helpdesk is a helpdesk software platform programmed to provide help desk and customer support software solutions for business. This software app emerges in the market to reduce complexity and establish ease & efficiency in every support processes. HappyFox Helpdesk provides a comprehensive and robust support ticket system, self-service knowledge base, and community forums feature to align a business’s customer support and ROI. Branded as an all-in-one help desk ticketing system, HappyFox has been providing faster and better customer support across various businesses since 2011. HappyFox Helpdesk prides itself as a practical help desk and customer support software solution trusted by thousands of users worldwide, including leading brands like Whirlpool, Lowe's, LeapFrog, and Harbour Air Seaplanes. As an all-in-one help desk software, HappyFox Helpdesk is recognized as one of the best help desk software to use, competition against other leading providers like HubSpot Service Hub, Livechat Helpdesk, TeamSupport Helpdesk, and Zendesk Helpdesk.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Helpdesk 4.7 Mikkel Svane $5 2007 $598 M 3570+ San Francisco 5000+ Reviews 150000+
Freshdesk Helpdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+
Zoho Desk Helpdesk 4.7 Sridhar Vembu $13 1996 $600 M 9100+ Chennai 3000+ Reviews 30000000+
Intercom Helpdesk 4.6 Eoghan McCabe $87 2001 $150 M 1000+ California 1874+ Reviews 10000+
Spiceworks 4.6 Jay Hallberg $0 2006 $80 M 390+ Texas 3500+ Reviews N/A
Livechat Helpdesk 4.6 Mariusz Cieply $19 2002 $34 M 200+ Poland 1887+ Reviews 30000+
Liveagent Helpdesk 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
HubSpot Service Hub 4.5 Brian Halligan $35 2006 $203.6 M 3500+ Cambridge 3900+ Reviews 78700+
TeamSupport Helpdesk 4.4 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
SysAid Helpdesk 4.5 Sarah Lahav Custom 2002 $28.2 M 100+ Airport City 1787+ Reviews 55000+

Pricing

Mighty
  • $39/mo/Monthly
  • $29/mo/Yearly
  • Canned Actions
  • SLA Management
  • Knowledge base
  • Migration Assistance
 Fantastic
  • $79/mo/Monthly
  • $69/mo/Yearly
  • Canned Actions
  • SLA Management
  • Knowledge base
  • Migration Assistance
Enterprise Plus
  • $99/mo/Monthly
  • $89/mo/Yearly
  • Canned Actions
  • SLA Management
  • Knowledge base
  • Migration Assistance

Key Employees

Image Name Designation Email ID Twitter Linkedin
Pulkit Sankhla Enterprise Account Executive N/A N/A Marketing Associate
Aarti Shah Marketing Associate N/A N/A https://in.linkedin.com/in/aarti-shah-9343724
Glen Harper N/A N/A N/A https://www.linkedin.com/in/glenrharper

Reviews

“ Outstanding Help desk software at an attractive price ”

4.7/5 (overall) - Julian Bosdari
Pros:
  • I would, and have, recommend this software to anyone looking for a great program for their business.
  • We use this as an internal tool to track service and maintenance requests within our organization. It’s been very useful at providing tracking and transparency.
Cons:
  • It’s something you see so often in messenger type programs. After i filled out question and remarks, i have no idea if anyone saw it.
  • Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings.

“ HappyFox Happy User ”

4.3/5 (overall) - David Oberlin
Pros:
  • Using HappyFox is helpful because it allows the corporate and in-club teams to efficiently communicate and delegate tasks between the appropriate individuals.
  • I love the custom features available. It is simple and easy to communicate with clients and keep up to date on product records, etc.
Cons:
  • A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base.
  • Not easy to understand who received what (when a part of a grouping/team). Easy to get lost in the software.

“ Happyfox is changing the way helpdesk solutions run. ”

4/5 (overall) - Abimbola Kolor
Pros:
  • First ,I have to commend the Happyfox team for running a good and effective support department.
  •  I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service
Cons:
  • It is normal when trying a new innovative service to see it as all perfect.
  • At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Agile Software Development
  • Application Integration
  • Billable Hours Tracking
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Collaboration Tools
  • Collaborative Workspace
  • Team Collaboration
  • Sales Force Automation
  • Security

Images & Videos

Q & A

How much does HappyFox Help Desk cost?

HappyFox Help Desk's price starts at $24.00 per month, per user, while the app offers custom pricing for enterprise-sized operation. The application currently doesn't offer any free version, but it provides free trial access that you can choose to enjoy.

Does HappyFox Help Desk offer any integration?

Yes! HappyFox can accommodate all your favorite business apps through its vast integration capabilities. With HappyFox, you can integrate your help desk processes with other third-party systems, such as Salesforce, HappyFox Chat, Aircall, Slack, Azure, Microsoft Dynamics 365, Okta, Magento, and so much more.

Does HappyFox Help Desk offer discounts?

HappyFox Help Desk not just helps its users for customer support processes, for its helping service also extends for various organizations and communities that operate to provide social welfare through 10% discounts. Moreover, HappyFox Help Desk also offers 10% discounts for its annual subscription.

How can I change my HappyFox subscription plan?

So that you can change your subscription for HappyFox's plan, you can simply request to downgrade or upgrade your plan to the application's customer support team. Upon requesting a subscription plan change, the change would take effect on the next billing cycle, which includes its subscription amount.

What does custom fields mean in HappyFox Help Desk?

HappyFox's custom fields are additional custom properties that you can add to a ticket, contact, or contact group. The application's custom field limits access would vary depending on the plan users subscribed in, like for Unlimited Agents plan subscribers; they have custom field limits access.

Can I access the HappyFox Help Desk in my mobile device?

Yes! HappyFox Help Desk is now made more accessible, thanks to its mobile device access. With Happy Fox Mobile Help Desk, you can now conveniently get a full view of your ticket support system and perform all ticket level actions, using your Android and iOS mobile devices.

Alternatives

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