10+ Freshdesk Helpdesk Alternatives and Competitors

Freshdesk Helpdesk

9.4 User Rating
$100 M Revenue
2000+ No of Employees
2003 Founded
SaaS Industry
Help Desk Software Category
Girish Mathrubootham CEO
Overview

Freshdesk Helpdesk is an advanced helpdesk platform that incorporates a help desk system and customer service capabilities in one software. The app offers businesses of all sizes tools to automate their customer support through multiple channels and makes it more straightforward. With Freshdesk Helpdesk, users can seamlessly delight customer satisfaction through its comprehensive helpdesk features like a multi-channel ticketing system, collaboration functions, automation, reporting and analytics, and high–level customization. Taking back to its roots, Freshdesk Helpdesk is primarily a product under Freshdsk’s customer support solution. Since its establishment in 2003, Freshdesk Helpdesk has been providing high-end customer helpdesk solutions for thousands of businesses, including renowned brands like Panasonic, HP, Decathlon, Thai Union, American Express, and New York University. Freshdesk Helpdesk also becomes one of the leading platforms for helpdesk processes, together with other providers like Zoho Desk Helpdesk, HappyFox Helpdesk, Intercom Helpdesk, Spiceworks, Livechat Helpdesk, TeamSupport Helpdesk, and HubSpot Service Hub.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zendesk Helpdesk Zendesk Helpdesk 9.5 Mikkel Svane $5 2007 $598 M
3,570+
San Francisco 5000+ Reviews
150K +
Liveagent Helpdesk Liveagent Helpdesk 9.5 Viktor Zeman N/A 2004 N/A 50+
Bratislava
1788+ Reviews
2.8K +
Freshdesk Helpdesk Freshdesk Helpdesk 9.4 Girish Mathrubootham N/A 2003 $100 M
2,000+
California 4600+ Reviews
150K +
Zoho Desk Helpdesk Zoho Desk Helpdesk 9.4 Sridhar Vembu $13 1996 $600 M
9,100+
Chennai 3000+ Reviews
30M +
Intercom Helpdesk Intercom Helpdesk 9.2 Eoghan McCabe $87 2001 $150 M
1,000+
California 1874+ Reviews
10K +
HappyFox Helpdesk HappyFox Helpdesk 9.1 Shalin Jain $29 2011 $11.5 M
110+
California 2900+ Reviews
N/A
Spiceworks Spiceworks 9.1 Jay Hallberg N/A 2006 $80 M
390+
Texas 3500+ Reviews
N/A
Livechat Helpdesk Livechat Helpdesk 9.1 Mariusz Cieply $19 2002 $34 M
200+
Poland 1887+ Reviews
30K +
HubSpot Service Hub HubSpot Service Hub 9 Brian Halligan $35 2006 $203.6 M
3,500+
Cambridge 3900+ Reviews
78.7K +
SysAid Helpdesk SysAid Helpdesk 8.9 Sarah Lahav N/A 2002 $28.2 M
100+
Airport City
1787+ Reviews
55K +

Pricing

SPROUT
Free
For getting started
Email & Social Ticketing
Knowledge Base
Ticket Trend Report
BLOSSOM
$18.18/mo/Monthly
$12.98/mo/Yearly
For standard support
Email & Social Ticketing
Knowledge Base
Ticket Trend Report
GARDEN
$25.98/mo/Monthly
$33.77/mo/Yearly
For getting efficient
Email & Social Ticketing
Knowledge Base
Ticket Trend Report
ESTATE
$40.27/mo/Monthly
$61.06/mo/Yearly
For stellar performance
Email & Social Ticketing
Knowledge Base
Ticket Trend Report
FOREST
$102.64/mo/Monthly
$116.93/mo/Yearly
Perfect for enterprises
Email & Social Ticketing
Knowledge Base
Ticket Trend Report

Key Employees

ImageNameDesignationLinkedin
Miguel AdaoMiguel AdaoHead of Marketinghttps://www.linkedin.com/in/migueladao
Tarkeshwar ThakurTarkeshwar ThakurVP Engineeringhttps://in.linkedin.com/in/tarkeshwar1
Tejas BhandarkarTejas BhandarkarProduct & Business Leaderhttps://www.linkedin.com/in/tejasbhandarkar

Reviews

“ Client Friendly Ticketing System ”

10/10 (overall) - Torre C.
Pros
  • The easy to use and beautiful ticketing system not only works great online but also functions very well for our clients if they only ever submit and respond to tickets via their email.
  • I like the fact that it has a dedicated APP for mobile use, that I can use Email to respond to tickets, great search functionality as well
Cons
  • It would be nice if there were more sophisticated tasks / reminders as part of the ticket features but that is not even a feature most people look for, and we have ways to work around those limitations.
  • Interface could use an update to be more compact and show more information in a single screen. right now a ticket takes up pretty much every part of the display. Also, IOS app is slow on startup and refreshing

“ A business ticketing solution and more ”

9.5/10 (overall) - Leonard H
Pros
  • First time using a ticketing system and I am very happy and impressed. However, I quickly got to the point where I could not configure something important for the job.”
  • Ease of setting up, the ability to connect with various platforms such as social media, slack and the SSO feature is robust and better than some other market leaders.
Cons
  • Reports calculated do not include a Median value, just averages. Integration with Salesforce needs to be manually checked daily – because the sync is lost somehow without any warning.
  • The long problems with default settings of spam filters. I had problems with the initial setup of the spam filter, but support helped me to deal with it.

“ A Fresh Start to Better Customer/Issue Tracking ”

8.5/10 (overall) - Bob B.
Pros
  • It helps our company deal effectively with customer queries. It helps us to keep track of all activity and allows us to communicate effectively with our clients.
  • The organization and ability to collaborate on projects is fantastic, and things like going on vacation or being out of the office for a day are not problematic for us at all anymore.
Cons
  • I sent Freshdesk documentation showing the support email address is not on my mail server, but Freshdesk insists it is my email problem. Anyway, you receive lots of spam and no way of filtering it.
  • We confirmed our plan and attempted to implement independently after business hours. We were forced to initiate a backout plan when errors and unpredictable behaviour blocked our completion.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Intergration
  • Agile Software Development
  • Assignment Management
  • CRM Integration
  • Campaign Analysis
  • Campaign Planning
  • Collaboration Tools
  • Customization
  • Sales Enablement
  • Predictive Sales
  • Team Collaboration
  • Security

Images & Videos

Q & A

Q. How much does Freshdesk Helpdesk cost?

Freshdesk Helpdesk pricing starts at $15.00 per month, per user for its Blossom plan. Freshdesk also offers you another set of plans for your growing company, like the Garden plan for $35, the Estate plan for $49, and the Forest plan, which starts at $99.

 

Q. Can I access Freshdesk Helpdesk for free?

Yes! Freshdesk Helpdesk provides you free access to its best-in-class ticketing, self-service, and reporting features through its Sprout plan. With Freshdesk Helpdesk’s free access, you can now enjoy its basic features, including email and social ticketing, ticket dispatch, knowledge base, ticket trend report, and data center location.

Q. Are there any offered free trial access with Freshdesk Helpdesk?

When it comes to the free trial access, Freshdesk Helpdesk offers you a trial version for the application’s Forest or Estate Omnichannel Plan for 21 days. You can access this free trial offer after signing up for a Freshdesk account. Freshdesk Helpdesk’s free trial access gives you an immediate experience before purchasing for the paid version, so you might as well check and try this special offer.

 

Q. What type of payment method does Freshdesk Helpdesk support?

For your subscription payment with Freshdesk Helpdesk, the application currently accept payments through Mastercard, Visa, Discover, and American Express. For PayPay payments, however, the application cannot support such a method, including purchase orders over the phone. Moreover, Freshdesk Helpdesk’s offline payments follow USD pricing.