10+ Freshdesk Helpdesk Alternatives and Competitors
Freshdesk Helpdesk is an advanced helpdesk platform that incorporates a help desk system and customer service capabilities in one software. The app offers businesses of all sizes tools to automate their customer support through multiple channels and makes it more straightforward. With Freshdesk Helpdesk, users can seamlessly delight customer satisfaction through its comprehensive helpdesk features like a multi-channel ticketing system, collaboration functions, automation, reporting and analytics, and high–level customization. Taking back to its roots, Freshdesk Helpdesk is primarily a product under Freshdsk’s customer support solution. Since its establishment in 2003, Freshdesk Helpdesk has been providing high-end customer helpdesk solutions for thousands of businesses, including renowned brands like Panasonic, HP, Decathlon, Thai Union, American Express, and New York University. Freshdesk Helpdesk also becomes one of the leading platforms for helpdesk processes, together with other providers like Zoho Desk Helpdesk, HappyFox Helpdesk, Intercom Helpdesk, Spiceworks, Livechat Helpdesk, TeamSupport Helpdesk, and HubSpot Service Hub.
|Logo||Name Sort||Rating Sort||CEO||Pricing Sort||Founded Sort||Revenue Sort||Employees Sort||Location Sort||Reviews Sort||Customers Sort|
|Zendesk Helpdesk||Mikkel Svane||$5||2007|| $598 M|| 3,570+||San Francisco|| 5000+ Reviews|| 150K +|
|Liveagent Helpdesk||Viktor Zeman||N/A||2004||N/A|| 50+|| Bratislava|| 1788+ Reviews|| 2.8K +|
|Freshdesk Helpdesk||Girish Mathrubootham||N/A||2003|| $100 M|| 2,000+||California|| 4600+ Reviews|| 150K +|
|Zoho Desk Helpdesk||Sridhar Vembu||$13||1996|| $600 M|| 9,100+||Chennai|| 3000+ Reviews|| 30M +|
|Intercom Helpdesk||Eoghan McCabe||$87||2001|| $150 M|| 1,000+||California|| 1874+ Reviews|| 10K +|
|HappyFox Helpdesk||Shalin Jain||$29||2011|| $11.5 M|| 110+||California|| 2900+ Reviews||N/A|
|Spiceworks||Jay Hallberg||N/A||2006|| $80 M|| 390+||Texas|| 3500+ Reviews||N/A|
|Livechat Helpdesk||Mariusz Cieply||$19||2002|| $34 M|| 200+||Poland|| 1887+ Reviews|| 30K +|
|HubSpot Service Hub||Brian Halligan||$35||2006|| $203.6 M|| 3,500+||Cambridge|| 3900+ Reviews|| 78.7K +|
|SysAid Helpdesk||Sarah Lahav||N/A||2002|| $28.2 M|| 100+|| Airport City|| 1787+ Reviews|| 55K +|
|Miguel Adao||Head of Marketing||https://www.linkedin.com/in/migueladao|
|Tarkeshwar Thakur||VP Engineering||https://in.linkedin.com/in/tarkeshwar1|
|Tejas Bhandarkar||Product & Business Leader||https://www.linkedin.com/in/tejasbhandarkar|
- Access Control
- Accounting Intergration
- Agile Software Development
- Assignment Management
- CRM Integration
- Campaign Analysis
- Campaign Planning
- Collaboration Tools
- Sales Enablement
- Predictive Sales
- Team Collaboration
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Q & A
Freshdesk Helpdesk pricing starts at $15.00 per month, per user for its Blossom plan. Freshdesk also offers you another set of plans for your growing company, like the Garden plan for $35, the Estate plan for $49, and the Forest plan, which starts at $99.
Yes! Freshdesk Helpdesk provides you free access to its best-in-class ticketing, self-service, and reporting features through its Sprout plan. With Freshdesk Helpdesk’s free access, you can now enjoy its basic features, including email and social ticketing, ticket dispatch, knowledge base, ticket trend report, and data center location.
When it comes to the free trial access, Freshdesk Helpdesk offers you a trial version for the application’s Forest or Estate Omnichannel Plan for 21 days. You can access this free trial offer after signing up for a Freshdesk account. Freshdesk Helpdesk’s free trial access gives you an immediate experience before purchasing for the paid version, so you might as well check and try this special offer.
For your subscription payment with Freshdesk Helpdesk, the application currently accept payments through Mastercard, Visa, Discover, and American Express. For PayPay payments, however, the application cannot support such a method, including purchase orders over the phone. Moreover, Freshdesk Helpdesk’s offline payments follow USD pricing.