Browse
CRMDatabase ManagementProject ManagementERPExpense ManagementMarketing AutomationAccountingCustomer ServiceBusiness IntelligenceMarketing Resource ManagementContent ManagementSales ManagementInventory managementEmail MarketingPayment ProcessingE-Signature SoftwareContract Management SoftwareCybersecurity SoftwareCMMSLead ManagementBusiness Process ManagementCorporate Performance ManagementCustomer Engagement SoftwareEnterprise Architecture SoftwareBrand Management SoftwareChange Management SoftwareLead Generation SoftwareVideo SharingWorkforce ManagementDocument Management SoftwareReporting SoftwareBilling And Invoicing SoftwareEnterprise Asset ManagementNetwork Security SoftwareData Analytics SoftwareQuality Management SoftwareWeb Conferencing SoftwareWeb Design SoftwareSEO SoftwareData Quality SoftwareRisk Management SoftwareFacility Management SoftwareHelp Desk SoftwareSocial Media Management SoftwareSales Performance ManagementSales Forecasting SoftwareDigital Asset Management SoftwareSupply Chain ManagementFile Sharing SoftwareCPQ SoftwarePartner Management SoftwareEmail Signature SoftwareMarketing Attribution SoftwareCustomer Experience SoftwareBudgeting SoftwareAudit SoftwareHR SoftwareEHS SoftwareKnowledge Management SoftwarePresentation SoftwareVPNWebsite Monitoring SoftwarePR SoftwareMarketing Analytics SoftwareProposal SoftwarePayroll SoftwareIdentity And Access ManagementTask Management SoftwareWeb Analytics SoftwareBusiness Plan softwareArtificial Intelligence SoftwarePhoto EditingVideo EditingVideo Hosting WebsitesDocument Creation SoftwareData Virtualization SoftwareRequirements Management SoftwareVector Graphics SoftwareAfter Effects SoftwareBoard Management SoftwareBusiness Activity Monitoring SoftwarePolicy Management SoftwareOperational Risk Management SoftwareEquipment Maintenance SoftwareProject Portfolio ManagementBusiness Management SoftwareCorporate LMSInternal Communications SoftwareBenefits Administration SoftwareTime Tracking SoftwareTalent Management SoftwareEmployee Scheduling SoftwareEmployee Performance ManagementEmployee Engagement SoftwareVideo Interviewing SoftwareApplicant Tracking SoftwareContact Management SoftwareEmployee Recognition SoftwareEmployee Feedback SoftwareOnboarding SoftwareEmployee Training SoftwareBackground Check SoftwareRecruiting Software360 Degree Feedback SoftwareAttendance Tracking SoftwareEmployee Monitoring SoftwareHR Analytics SoftwareReference CheckWhistleblowing SoftwareSubscription Management SoftwareFraud Detection SoftwareData Loss PreventionInfluencer MarketingReferral MarketingCompensation Management SoftwareProcurement SoftwareDecision Making SoftwareMind Mapping SoftwareComplaint Management SoftwareEnterprise Feedback ManagementEmployee Management SoftwareHCM SoftwareAbsence ManagementMeeting Management SoftwareProduct Lifecycle Management SoftwareEnterprise Search SoftwareData Visualization SoftwareMulti-level MarketingRFP SoftwareIncident Management SoftwareDevOps SoftwareDatabase Security SoftwareExit Interview Management SoftwareInterview SchedulingPEO SoftwareSocial Media Monitoring SoftwareChatbots SoftwareRecruiting Automation SoftwareStaffing SoftwareWorkload AutomationFinancial ManagementBusiness Continuity ManagementSocial Media AnalyticsEndpoint Security SoftwareEnterprise Content ManagementCustomer Communication ManagementProduct Management SoftwareHR Case ManagementNetwork ManagementMaster Data ManagementRemote Support SoftwareClient Portal SoftwareHR Service Delivery SoftwareElectronic Data InterchangePerformance Appraisal SoftwareReference ManagementScreen Sharing SoftwareContract Lifecycle ManagementQuote ManagementDirect Mail Automation SoftwareBudgeting and Forecasting SoftwareDevOps SoftwareBackup SoftwareEvent Stream Processing SoftwareBid Management SoftwareBig Data Processing and Distribution SoftwareRestaurant POS SystemField Service Management SoftwareEndpoint Detection & Response SoftwareRobotic Process Automation SoftwareFleet Management SoftwareCustomer Data Platform SoftwareServicesAccounting ServicesSocial Media AdvertisingData SecurityEmail SecurityBookkeepingInbound MarketingLegal ServicesBusiness Travel ManagementInternational PEORevenue OperationsVirtual ReceptionistWin-Loss AnalysisApplication SecurityEndpoint SecurityIncident ResponseIoT SecurityHR Services ProvidersInternet Service ProvidersManaged Print ServicesManagement Consulting ProvidersNonprofit Consulting ProvidersOutsourced Sales ProvidersSales Consulting ProvidersSales Training ProvidersCloud ServicesIaaS ProvidersCloud HostingCloud MigrationThreat IntelligencePayroll ServicesBackground CheckManagement ConsultingHR ServicesIT Compliance ServicesMerchant ServicesOnline PaymentCloud ComputingIdentity Theft ProtectionQuality AssuranceMaster Data ServicesThreat HuntingTax ServicesAuditing ServicesCredit MonitoringNetwork SecurityEmail Marketing ServicesVPN ServicesRemote DesktopDomain RegistrationCloud StorageHR OutsourcingRide SharingCarpoolingFood DeliveryGrocery DeliveryDog Food DeliveryDog WalkingPet TransportAirlines ServicesKeto Meal DeliveryVegan Meal DeliveryDigital MarketingMusic StreamingDomestic US AirlinesSocial NetworkingDomestic Dubai AirlinesPlant DeliveryMeat DeliveryMeal Kit DeliveryCheapest Meal DeliveryBaby Food DeliveryPet GroomingPet SittingSports StreamingGame StreamingWeb HostingOnline TutoringPhoto PrintingBabySittingCommercial CleaningWeb Design ServicesDirect Mail ServicesConference CallWine DeliveryAnime StreamingEmail EncryptioneCommerce FulfillmentCoffee SubscriptionCredit RepairFrozen Meal DeliveryHealthy Meal DeliveryGluten Free Meal DeliveryPet AdoptionWebsite Monitoring ServicesInstagram GrowthInternational Money TransferTranscription ServicesContent WritingTelemarketingWordpress MaintenanceVirtual OfficeTranslation ServicesMarket ResearchContent EditingMarketing AnalyticsSchool Lunch DeliveryOutsourced Customer SupportLong Distance MovingJunk RemovalOnline Flower DeliveryCloud BackupPhoto BookOnline FaxSocial Media MarketingPacking ServicesAudioBookPhoto ScanningFile HostingMedical BillingPress Release DistributionPlant Delivery ServicesAnswering ServicesDissertation WritingText Message MarketingAlcohol DeliveryResume WritingPush Notification ServicesAward BookingWebsite SecurityContent MarketingFile Sharing ServicesHotel BookingVirtual AssistantCloud GamingProxy ServicesBook PromotionLaundry DeliveryCybersecurity ServicesOnline Interior DesignPlant Based Meal DeliveryMilk DeliveryPest ControlProduce DeliveryVitamin SubscriptionPersonal FinanceLead GenerationData EntryWeb ScrapingTransactional EmailMusic DistributionBack Office OutsourcingPhoto RetouchingCredit Card ProcessingBusiness VPNCloud Log ManagementBirthday Cake DeliveryOn-Hold MessagingEmail VerificationLawn CareHome CareData RecoveryNanny-PayrollTax PreparationTenant ScreeningCar SubscriptionSaaS

10+ Freshdesk Helpdesk Alternatives and Competitors

Freshdesk Helpdesk

4.7 User Rating
$100 M Revenue
2000+ No of Employees
2003 Founded
SaaS Industry
Help Desk Software Category
Girish Mathrubootham CEO
Overview

Freshdesk Helpdesk is an advanced helpdesk platform that incorporates a help desk system and customer service capabilities in one software. The app offers businesses of all sizes tools to automate their customer support through multiple channels and makes it more straightforward. With Freshdesk Helpdesk, users can seamlessly delight customer satisfaction through its comprehensive helpdesk features like a multi-channel ticketing system, collaboration functions, automation, reporting and analytics, and high--level customization. Taking back to its roots, Freshdesk Helpdesk is primarily a product under Freshdsk's customer support solution. Since its establishment in 2003, Freshdesk Helpdesk has been providing high-end customer helpdesk solutions for thousands of businesses, including renowned brands like Panasonic, HP, Decathlon, Thai Union, American Express, and New York University. Freshdesk Helpdesk also becomes one of the leading platforms for helpdesk processes, together with other providers like Zoho Desk Helpdesk, HappyFox Helpdesk, Intercom Helpdesk, Spiceworks, Livechat Helpdesk, TeamSupport Helpdesk, and HubSpot Service Hub.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Helpdesk 4.7 Mikkel Svane $5 2007 $598 M 3570+ San Francisco 5000+ Reviews 150000+
Zoho Desk Helpdesk 4.7 Sridhar Vembu $13 1996 $600 M 9100+ Chennai 3000+ Reviews 30000000+
Intercom Helpdesk 4.6 Eoghan McCabe $87 2001 $150 M 1000+ California 1874+ Reviews 10000+
Spiceworks 4.6 Jay Hallberg $0 2006 $80 M 390+ Texas 3500+ Reviews N/A
HappyFox Helpdesk 4.6 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Livechat Helpdesk 4.6 Mariusz Cieply $19 2002 $34 M 200+ Poland 1887+ Reviews 30000+
Liveagent Helpdesk 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
HubSpot Service Hub 4.5 Brian Halligan $35 2006 $203.6 M 3500+ Cambridge 3900+ Reviews 78700+
TeamSupport Helpdesk 4.4 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
SysAid Helpdesk 4.5 Sarah Lahav Custom 2002 $28.2 M 100+ Airport City 1787+ Reviews 55000+

Pricing

SPROUT
  • Free
  • For getting started
  • Email & Social Ticketing
  • Knowledge Base
  • Ticket Trend Report
BLOSSOM
  • $18.18/mo/Monthly
  • $12.98/mo/Yearly
  • For standard support
  • Email & Social Ticketing
  • Knowledge Base
  • Ticket Trend Report
GARDEN
  • $25.98/mo/Monthly
  • $33.77/mo/Yearly
  • For getting efficient
  • Email & Social Ticketing
  • Knowledge Base
  • Ticket Trend Report
ESTATE
  • $40.27/mo/Monthly
  • $61.06/mo/Yearly
  • For stellar performance
  • Email & Social Ticketing
  • Knowledge Base
  • Ticket Trend Report
FOREST
  • $102.64/mo/Monthly
  • $116.93/mo/Yearly
  • Perfect for enterprise
  • Email & Social Ticketing
  • Knowledge Base
  • Ticket Trend Report

Key Employees

Image Name Designation Email ID Twitter Linkedin
Miguel Adao Head of Marketing N/A N/A https://www.linkedin.com/in/migueladao
Tarkeshwar Thakur VP Engineering N/A N/A https://in.linkedin.com/in/tarkeshwar1
Tejas Bhandarkar Product & Business Leader N/A N/A https://www.linkedin.com/in/tejasbhandarkar

Reviews

“ Client Friendly Ticketing System ”

5/5 (overall) - Torre C.
Pros:
  • The easy to use and beautiful ticketing system not only works great online but also functions very well for our clients if they only ever submit and respond to tickets via their email.
  • I like the fact that it has a dedicated APP for mobile use, that I can use Email to respond to tickets, great search functionality as well
Cons:
  • It would be nice if there were more sophisticated tasks / reminders as part of the ticket features but that is not even a feature most people look for, and we have ways to work around those limitations.
  • Interface could use an update to be more compact and show more information in a single screen. right now a ticket takes up pretty much every part of the display. Also, IOS app is slow on startup and refreshing

“ A business ticketing solution and more ”

4.7/5 (overall) - Leonard H
Pros:
  • First time using a ticketing system and I am very happy and impressed. However, I quickly got to the point where I could not configure something important for the job.”
  • Ease of setting up, the ability to connect with various platforms such as social media, slack and the SSO feature is robust and better than some other market leaders.
Cons:
  • Reports calculated do not include a Median value, just averages. Integration with Salesforce needs to be manually checked daily – because the sync is lost somehow without any warning.
  • The long problems with default settings of spam filters. I had problems with the initial setup of the spam filter, but support helped me to deal with it.

“ A Fresh Start to Better Customer/Issue Tracking ”

4.7/5 (overall) - Bob B.
Pros:
  • It helps our company deal effectively with customer queries. It helps us to keep track of all activity and allows us to communicate effectively with our clients.
  • The organization and ability to collaborate on projects is fantastic, and things like going on vacation or being out of the office for a day are not problematic for us at all anymore.
Cons:
  • I sent Freshdesk documentation showing the support email address is not on my mail server, but Freshdesk insists it is my email problem. Anyway, you receive lots of spam and no way of filtering it.
  • We confirmed our plan and attempted to implement independently after business hours. We were forced to initiate a backout plan when errors and unpredictable behaviour blocked our completion.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Agile Software Development
  • Assignment Management
  • CRM Integration
  • Campaign Analysis
  • Campaign Planning
  • Collaboration Tools
  • Customization
  • Sales Enablement
  • Predictive Sales
  • Team Collaboration
  • Security

Images & Videos

Q & A

How much does Freshdesk Helpdesk cost?

Freshdesk Helpdesk pricing starts at $15.00 per month, per user for its Blossom plan. Freshdesk also offers you another set of plans for your growing company, like the Garden plan for $35, the Estate plan for $49, and the Forest plan, which starts at $99.

Can I access Freshdesk Helpdesk for free?

Yes! Freshdesk Helpdesk provides you free access to its best-in-class ticketing, self-service, and reporting features through its Sprout plan. With Freshdesk Helpdesk's free access, you can now enjoy its basic features, including email and social ticketing, ticket dispatch, knowledge base, ticket trend report, and data center location.

Are there any offered free trial access with Freshdesk Helpdesk?

When it comes to the free trial access, Freshdesk Helpdesk offers you a trial version for the application's Forest or Estate Omnichannel Plan for 21 days. You can access this free trial offer after signing up for a Freshdesk account. Freshdesk Helpdesk's free trial access gives you an immediate experience before purchasing for the paid version, so you might as well check and try this special offer.

What type of payment method does Freshdesk Helpdesk support?

For your subscription payment with Freshdesk Helpdesk, the application currently accept payments through Mastercard, Visa, Discover, and American Express. For PayPay payments, however, the application cannot support such a method, including purchase orders over the phone. Moreover, Freshdesk Helpdesk's offline payments follow USD pricing.

Is Freshdesk Helpdesk safe to use?

Freshdesk Helpdesk ensures that they can provide the safest helpdesk support. Freshdesk makes it highly possible, thanks to its world-class data center that are protected by 24-hour surveillance and biometric locks. The application also ensures the up-to-date security patches, thanks to its on-time updates. Moreover, Freshdesk's data center complies with the EU-safe-harbor, which includes SSL encryption to keep your data secure.

What is Freddy in Freshdesk?

Freddy is an AI capability designed by Freshworks that provides AI bots for stellar customer-facing and agent-facing AI features. This powerful program transforms your customer service process that provides faster resolution, higher productivity, improved CSAT, and optimized support.

Alternatives

saas