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10+ Best Help Desk Softwares 2021

As a relational individual, interaction has been our primary avenue to establish a connection. This process goes to every engagement we opt to deal with, whether on personal or business-matter. Focusing on the business side, fundamentally, we interact to gain potential customers. Hence, customer interaction through ticket management or help desk is an essential tool for every business operation.

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Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Spiceworks 4.6 Jay Hallberg $0 2006 $80 M 390+ Texas 3500+ Reviews N/A
SysAid Helpdesk 4.5 Sarah Lahav Custom 2002 $28.2 M 100+ Airport City 1787+ Reviews 55000+
HubSpot Service Hub 4.5 Brian Halligan $35 2006 $203.6 M 3500+ Cambridge 3900+ Reviews 78700+
Liveagent Helpdesk 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
Intercom Helpdesk 4.6 Eoghan McCabe $87 2001 $150 M 1000+ California 1874+ Reviews 10000+
Livechat Helpdesk 4.6 Mariusz Cieply $19 2002 $34 M 200+ Poland 1887+ Reviews 30000+
Zoho Desk Helpdesk 4.7 Sridhar Vembu $13 1996 $600 M 9100+ Chennai 3000+ Reviews 30000000+
HappyFox Helpdesk 4.6 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
TeamSupport Helpdesk 4.4 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
Freshdesk Helpdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+

Spiceworks

4.6 User Rating
$0 Price
Knowledge Base, Team Management, Collaboration Features
Overview
Spiceworks or Spiceworks Help Desk is an IT network management and helpdesk support ticketing software available in today’s market. This software is a free cloud-based helpdesk and network monitoring solution programmed for system administrators and IT professionals. Spiceworks’ popularity in the market prides itself as a comprehensive provider of managing tickets and providing robust customer support throughout multiple channels. Established in 2006, Spiceworks has been empowering tech buyers and sellers to push forward with technology. Since its establishment, Spiceworks has become a home for multiple businesses and organizations, thanks to its comprehensive tools for technology and customer relationships. Today, with thousands of users that trust the platform, Spiceworks becomes one of the top-tier help desk platforms today, competing against its alternatives and competitors like HubSpot Service Hub, Zendesk Helpdesk, Livechat Helpdesk, and TeamSupport Helpdesk. As of its company status, Spiceworks is currently under CEO Jay Hallberg, with an employee number of 390+.

SysAid Helpdesk

4.5 User Rating
Custom Price
Audit Management, Help Desk, Change Management Features
Overview
SysAid Helpdesk is a cloud-based service desk platform programmed for IT-related help desk processes. SysAid Helpdesk emerges in the market to share its robust features such as asset management, patch management, help desk automation, network monitoring, reporting, and analysis. What also makes this software flexible is that it provides deployment options on-premise. Established in 2002, SysAid Helpdesk was primarily designed to help customers improve their IT management. SysAid Helpdesk ensures that they can provide the highest level of help desk solutions for its users, thanks to its multi-layered features and advanced automation. Together with SysAid Helpdesk's comprehensive solutions, the application has been trusted by more than 55,000 users worldwide, including renowned brands and organizations like Johns Hopkins University, Bacardi, Xerox, University of Michigan, Rutgers, and Bupa. Today, SysAid Helpdesk is recognized as one of the leading providers of excellent help desk solutions for businesses, in competition with other similar providers like Intercom Helpdesk, LiveChat Helpdesk, Freshdesk Helpdesk, HappyFox Helpdesk, Zendesk Helpdesk, TeamSupport Helpdesk, and Freshdesk Helpdesk.

HubSpot Service Hub

4.5 User Rating
$35 Price
Workflow Response, Automation Ticket, Collaboration, Customization Features
Overview
HubSpot Service Hub is a cloud-based help desk software programmed to provide a high-quality customer service platform for businesses. As a part of HubSpot’s high-end products, HubSpot Service Hub provides its users the all-in-one tools that helps every business engage, guide, and grow customer relationships. Everything works through the HubSpot Service Hub's high-time features, such as reporting, help desk and ticket automation, conversion analytics, and lead generation tools. Since its establishment in 2006, HubSpot Service Hub is the go-to help desk platform for numerous businesses and organizations worldwide. With its aim to leverage customer experience among users, HubSpot Service Hub has been scaling its service to cater to a variety of industries that require comprehensive help desk solutions. Today, with over 78,700+ users that trust HubSpot Service Hub, the platform is recognized as one of the best help desk software provider, competing against other leading platforms like Spiceworks, SysAid Helpdesk, Zendesk Helpdesk, Freshdesk Helpdesk, HappyFox Helpdesk, LiveChat Helpdesk, and TeamSupport.

Liveagent Helpdesk

4.8 User Rating
$0 Price
Help center, Hybrid tickets, Automatic call routing, Time tracking Features
Overview
Branded as an award-winning helpdesk software, LiveAgent Helpdesk doesn’t need a flashy introduction anymore. LiveAgent Helpdesk simply provides a top-notch omnichannel inbox, real-time live chat, built-in call center, and a customer service portal for businesses. With more than 40+ integrations and wide accessibility for iOS and Android, LiveAgent Helpdesk can truly give out the best helpdesk solution for every business operation. Established in 2004, LiveAgent Helpdesk focused on providing helpful customer relationship solutions, which could transform businesses. With more than 2,800 customers that trust LiveAgent Helpdesk, the platform competes as one of the best help desk software for businesses, along with other platforms like TeamSupport Helpdesk, HubSpot Service Hub, Spiceworks, Intercom Helpdesk, Freshdesk Helpdesk, Zendesk Helpdesk, and Zoho Desk Helpdesk. Today, LiveAgent Helpdesk continuously grows as a company, as the platform currently earns $3.6 million in revenue, with 50+ professional employees, under their CEO Viktor Zeman.

Intercom Helpdesk

4.6 User Rating
$87 Price
A/B testing, Email campaign, Real-time updates Features
Overview
Intercom Helpdesk is a modern business messaging platform programmed to provide and establish a firm business-customer relationship. This software app drives by utilizing user intelligence and behavioral targeting to help businesses understand and streamline customer communication. On top of that, Intercom Helpdesk also provides management tools, a customer data platform, and automated app integrations with other platforms like Zapier, Slack, Salesforce, and Zendesk. Designed by Intercom in 2001, Intercom Helpdesk is one of the top-notch solutions that build customer relationships through conversational, messenger-based experiences. With over 30,000+ companies that trust Intercom Helpdesk in their help desk processes, the platform is instantly recognized as one of the go-to help desk platforms today. On top of that, Intercom Helpdesk becomes one of the leading providers of high-end help desk solutions, competing against other platforms like Livechat Helpdesk, TeamSupport Helpdesk, HubSpot Service Hub, Spiceworks, and Zendesk Helpdesk. In terms of its milestone as a company, Intercom Helpdesk highly contributes to the $150 M annual revenue of the Intercom company.

Livechat Helpdesk

4.6 User Rating
$19 Price
Customization Reports, LiveChat, APIs Features
Overview
When it comes to helpdesk software, no question that LiveChat Helpdesk serves as one of the best go-to’s in today’s market. LiveChat Helpdesk is a customer service platform that provides live chat support, help desk, and web analytics for business. This software’s main feature is its chat tool, wherein it provides its users with easy-to-use and efficient customer service in real-time. What also makes this app the best is that it provides access to mobile applications like iPad, iPhone, and Android devices. LiveChat Helpdesk was primarily established in 2002 to deliver website tools for customer communication across businesses. With its high-end features like chat tool, customer engagement, customization, and analytics, more than 30,000+ users trust LiveChat Helpdesk in their help desk processes. LiveChat Helpdesk also becomes a part of the best help desk platform charts today, competing against other help chat platforms like HubSpot Service Hub, TeamSupport Helpdesk, Spiceworks, Intercom Helpdesk, and LiveAgent Helpdesk.

Zoho Desk Helpdesk

4.7 User Rating
$13 Price
Customization, Scheduled reports, Graphic dashboards, Workflow rules Features
Overview
Zoho Desk Helpdesk is an advanced cloud-based help desk software programmed for businesses that require comprehensive helpdesk solutions. The platform provides you with robust features, such as report creation, contract management, ticket management, and more. With Zoho Desk Helpdesk, users can also easily automate your workflow to make operations more efficient and offer functions to help users analyze customer behavior and satisfaction. Released as part of Zoho's comprehensive customer service solution in 2016, Zoho Desk Helpdesk emerge to streamline the business ticketing system and customer service processes in one platform. Zoho Desk Helpdesk extends its services and capabilities across business sizes, making the application suitable for various industries and operations. Zoho Desk Helpdesk also creates a reputation as one of the fastest and easiest cloud-based help desk platform, as the software becomes the primary solution for 30 million active users. Today, Zoho Desk Helpdesk leads in providing the best help desk solutions across various users, as the platform also competes with other leading help desk providers like Livechat Helpdesk, TeamSupport Helpdesk, Intercom Helpdesk, and HubSpot Service Hub.

HappyFox Helpdesk

4.6 User Rating
$29 Price
Live Chat, Integration, Group Contacts, REST API Features
Overview
HappyFox Helpdesk is a helpdesk software platform programmed to provide help desk and customer support software solutions for business. This software app emerges in the market to reduce complexity and establish ease & efficiency in every support processes. HappyFox Helpdesk provides a comprehensive and robust support ticket system, self-service knowledge base, and community forums feature to align a business’s customer support and ROI. Branded as an all-in-one help desk ticketing system, HappyFox has been providing faster and better customer support across various businesses since 2011. HappyFox Helpdesk prides itself as a practical help desk and customer support software solution trusted by thousands of users worldwide, including leading brands like Whirlpool, Lowe's, LeapFrog, and Harbour Air Seaplanes. As an all-in-one help desk software, HappyFox Helpdesk is recognized as one of the best help desk software to use, competition against other leading providers like HubSpot Service Hub, Livechat Helpdesk, TeamSupport Helpdesk, and Zendesk Helpdesk.

TeamSupport Helpdesk

4.4 User Rating
$50 Price
Mobile Integration, REST API, Intelligent Ticket Deflection Features
Overview
TeamSupport Helpdesk is renowned as a leading B2B helpdesk solution that provides flexible and easy to use customer support management. This software’s goal is to provide robust features for every business’s support team for a fast and easier way to deliver an exceptional business-customer relationship management experience. On top of the app’s high-level helpdesk service efficiency, this software also has firm integration to several apps like Slack, Salesforce, HubSpot, Oracle, Jira, and more. Programmed to build stronger B2B customer relationships, TeamSupport Helpdesk has been providing its high-end customer support service since 2008. TeamSupport innovative in delivering SaaS application that goes beyond traditional customer support technology, while ensuring the most affordable pricing options for businesses of all sizes. With the application's all-in-one helpdesk and customer support management capabilities, the platform becomes the primary platform for thousands of users worldwide, which includes leading brands like NBA, American Lung Association, Fujifilm, Comcast, and Renesas. Moreover, TeamSupport Helpdesk is also branded as one of the leading help desk solution providers, together with other platforms like Livechat Helpdesk, HappyFox Helpdesk, Intercom Helpdesk, Zoho Desk Helpdesk, and Spiceworks.

Freshdesk Helpdesk

4.7 User Rating
$0 Price
Activity log, Ticket export, Smart automations, Customizable ticket forms Features
Overview
Freshdesk Helpdesk is an advanced helpdesk platform that incorporates a help desk system and customer service capabilities in one software. The app offers businesses of all sizes tools to automate their customer support through multiple channels and makes it more straightforward. With Freshdesk Helpdesk, users can seamlessly delight customer satisfaction through its comprehensive helpdesk features like a multi-channel ticketing system, collaboration functions, automation, reporting and analytics, and high--level customization. Taking back to its roots, Freshdesk Helpdesk is primarily a product under Freshdsk's customer support solution. Since its establishment in 2003, Freshdesk Helpdesk has been providing high-end customer helpdesk solutions for thousands of businesses, including renowned brands like Panasonic, HP, Decathlon, Thai Union, American Express, and New York University. Freshdesk Helpdesk also becomes one of the leading platforms for helpdesk processes, together with other providers like Zoho Desk Helpdesk, HappyFox Helpdesk, Intercom Helpdesk, Spiceworks, Livechat Helpdesk, TeamSupport Helpdesk, and HubSpot Service Hub.

Whether we like it or not, a product or service will never be 100% functional. This undeniable reality is, in fact, inevitable, for an average of 15 Americans experience poor customer service, in contrast to the 11 people who encounter good CS experience, as per American Express 2017 Customer Service Barometer. With this said, the value of effective and efficient help desk takes its role.

Benefits

  • It establishes customer-relation efficiency.
  • It boosts operation productivity.
  • It strengthens a brand image.

Now that we’re in the digital age, a business help desk cannot just be done through the traditional over-the-counter process, thanks to highly automated Help Desk Software. And if you’re looking for Help Desk Software that you can utilize, we’re glad to tell you that you’ve landed on the right site. Feel free to browse our list for the best Help Desk Software that you can use below.