10+ Best Help Desk Softwares 2021

As a relational individual, interaction has been our primary avenue to establish a connection. This process goes to every engagement we opt to deal with, whether on personal or business-matter. Focusing on the business side, fundamentally, we interact to gain potential customers. Hence, customer interaction through ticket management or help desk is an essential tool for every business operation. Whether we like it or not, a product or service will never be 100% functional. This undeniable reality is, in fact, inevitable, for an average of 15 Americans experience poor customer service, in contrast to the 11 people who encounter good CS experience, as per American Express 2017 Customer Service Barometer. With this said, the value of effective and efficient help desk takes its role. Benefits
  • It establishes customer-relation efficiency.
  • It boosts operation productivity.
  • It strengthens a brand image.
Now that we're in the digital age, a business help desk cannot just be done through the traditional over-the-counter process, thanks to highly automated Help Desk Software. And if you're looking for Help Desk Software that you can utilize, we're glad to tell you that you've landed on the right site. Feel free to browse our list for the best Help Desk Software that you can use below.

Comparision

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zendesk Helpdesk Zendesk Helpdesk 9.5 Mikkel Svane $5 2007 $598 M
3,570+
San Francisco 5000+ Reviews
150K +
Liveagent Helpdesk Liveagent Helpdesk 9.5 Viktor Zeman N/A 2004 N/A 50+
Bratislava
1788+ Reviews
2.8K +
Freshdesk Helpdesk Freshdesk Helpdesk 9.4 Girish Mathrubootham N/A 2003 $100 M
2,000+
California 4600+ Reviews
150K +
Zoho Desk Helpdesk Zoho Desk Helpdesk 9.4 Sridhar Vembu $13 1996 $600 M
9,100+
Chennai 3000+ Reviews
30M +
Intercom Helpdesk Intercom Helpdesk 9.2 Eoghan McCabe $87 2001 $150 M
1,000+
California 1874+ Reviews
10K +
HappyFox Helpdesk HappyFox Helpdesk 9.1 Shalin Jain $29 2011 $11.5 M
110+
California 2900+ Reviews
N/A
Spiceworks Spiceworks 9.1 Jay Hallberg N/A 2006 $80 M
390+
Texas 3500+ Reviews
N/A
Livechat Helpdesk Livechat Helpdesk 9.1 Mariusz Cieply $19 2002 $34 M
200+
Poland 1887+ Reviews
30K +
HubSpot Service Hub HubSpot Service Hub 9 Brian Halligan $35 2006 $203.6 M
3,500+
Cambridge 3900+ Reviews
78.7K +
SysAid Helpdesk SysAid Helpdesk 8.9 Sarah Lahav N/A 2002 $28.2 M
100+
Airport City
1787+ Reviews
55K +

Zendesk Helpdesk

9.5 User Rating
$5 Price
Community forums, Open API, Real time updates, Knowledge base Feature
Overview

Zendesk Help Desk is a cloud-based platform designed to provide omnichannel support for customer engagement and customer service. Zendesk Help Desk offers you a customizable front-end portal, including live chat features. This software also provides extensive integrations with applications such as Google Analytics and Salesforce, allowing you to simplify your customer service processes.

Regardless of what’s your take on Zendesk Help Desk, it is still important for you to know the application’s downsides. Zendesk Help Desk’s navigation function in the internal system is a little bit difficult; its background workflow is not that flexible, compared to its alternatives, and it takes time to get used to the flow of tickets.

Liveagent Helpdesk

9.5 User Rating
Help center, Hybrid tickets, Automatic call routing, Time tracking Feature
Overview

LiveAgent Helpdesk is a product solution channel programmed by LiveAgent for customer interaction. This solution offers its users a wide variety of essential tools for customer support, including real-time live chat, built-in call center, and a comprehensive customer service portal. On top of that, LiveAgent Helpdesk provides customer segmentation, automation functions, built-in CRM, and powerful analytics package, as well as integrations for more than 40 third-party systems.

Whether you want to use LiveAgent Helpdesk or not, it is still beneficial for you to know some of the application’s downsides. LiveAgent Helpdesk’s reporting features could be enhanced, as well as its visual interface for real-time chat. Additionally, this application requires more integration to other social channels.

Freshdesk Helpdesk

9.4 User Rating
Activity log, Ticket export, Smart automations, Customizable ticket forms Feature
Overview

Freshdesk Helpdesk is a customer support application built to allow users to support their customers on-time on a single suite. Freshdesk Helpdesk offers high-quality help desk features, from basic to advanced, which makes the app perfect for retail, healthcare, education, manufacturing, IT, and travel industries. On top of that, Freshdesk Helpdesk provides access to mobile devices, including iOS and Android platforms.

Nevertheless, Freshdesk Helpdesk still has negative attributes that are essential for you to know. Freshdesk Helpdesk’s documentation feature needs to improve, including its user interface. Also, Freshdesk Helpdesk’s customer portal and contact management need to function as it should be.

Zoho Desk Helpdesk

9.4 User Rating
$13 Price
Customization, Scheduled reports, Graphic dashboards, Workflow rules Feature
Overview

Zoho Desk Help Desk is an award-winning help desk solution for customer-centered business. This comprehensive solution is built to provide advanced customer service management solutions through its powerful AI assistant and easy to use user interface. On top of that, the Zoho Desk Help Desk gives you access to its all-in-one capabilities, via on-premise or cloud-based deployment.

However, as much as we want to appreciate Zoho Desk Help Desk’s capabilities, there are still negative qualities concerning its overall functionality that requires a closer look. Zoho Desk Help Desk’s default email templates need to improve; its system speed also requires improvement, as well as its customization options.

Intercom Helpdesk

9.2 User Rating
$87 Price
A/B testing, Email campaign, Real-time updates Feature
Overview

Intercom Helpdesk is a part of Intercom’s Conversational Relationship Platform (CRP) that provides help desk support for organizations. This platform encompasses an integrated help desk solution that is essential to build better customer relationships. Intercom Helpdesk highlights key features, such as bot-based algorithm, targeted emails, and push and in-app messages, that are also accessible in iOS and Android devices.

Despite its remark as one of the go-to platform for customer help desk software, Intercom Helpdesk still has several negative issues that are also worth noticing. Intercom Helpdesk’s user interface is a little bit confusing to use, especially for first-time users. The application is also incapable of sending images on the push notifications, and the app’s pricing is a little bit expensive compared to its alternatives.

HappyFox Helpdesk

9.1 User Rating
$29 Price
Live Chat, Integration, Group Contacts, REST API Feature
Overview

HappyFox Help Desk is a cloud-based help desk solution designed to provide customer service functionality for organizations of various industries. HappyFox Help Desk offers high-end features that improve customer support response time, including automated ticketing, asset management, task and knowledge management, and so much more. This software also offers an intuitive interface and faster setup functionality, allowing you to keep in touch with your customers in no time.

Along with HappyFox Help Desk’s powerful features, keep in mind that this app also has negative attributes that are worth considering. HappyFox Help Desk’s integration capabilities might increase your overall cost; its rule-based automation task has limited capabilities, and its support response is a little slow.

Spiceworks

9.1 User Rating
Knowledge Base, Team Management, Collaboration Feature
Overview

Spiceworks is an IT network management software that provides free IT help desk support for businesses. This software primarily offers inventory management, for comprehensive device information for asset management, as well as help desk solution for IT professionals. With Spiceworks, users can get in touch with their network processes while they keep in touch with their user requests, ongoing projects, and issues across their network with a ticketing system.

Despite its powerful features, Spiceworks still has negative qualities that are also essential for you to know. Spiceworks is a little bit difficult to configure, especially for its deployment. The app also requires better integration with SSO and syncing the online help desk with on-site.

Livechat Helpdesk

9.1 User Rating
$19 Price
Customization Reports, LiveChat, APIs Feature
Overview

LiveChat HelpDesk is a complete customer service platform designed to improve business customer relations. LiveChat primarily offers live chat features that can be integrated into your website, for faster sales and more leads. With LiveChat, you can not just connect with your customers, for you can also track their status, particularly their visits, so that you can respond to them in no time.

Nevertheless, you need to consider that LiveChat HelpDesk still has negative attributes that are worth knowing for. LiveChat HelpDesk has several issues with response time lags, lacking features, especially spell checker and expensive cost with its implementation.

HubSpot Service Hub

9 User Rating
$35 Price
Workflow Response, Automation Ticket, Collaboration, Customization Feature
Overview

HubSpot Service Hub is another customer service software, designed to establish excellent customer-relation for businesses. HubSpot Service Hub has the capacity to keep the business ticketing process organized, thanks to its live chat, customer feedback, and survey tools that are easy to use. Also, this software offers integration with third-party systems, including SurveyMonkey, Eventbrite, Wistia, Zendesk, and much more.

As a potential user, it’s also essential for you to know HubSpot Service Hub’s negative features as an app. HubSpot Service Hub might be the best in delivering customer service solutions, but its ticket system cannot facilitate high volume processes. Also, the application’s chat feature needs to improve, including its navigation function for email conversation thread.

SysAid Helpdesk

8.9 User Rating
Audit Management, Help Desk, Change Management Feature
Overview

SysAid Help Desk Software is a cloud-based help desk solution that aids business users of all sizes. This software basically has the capacity to provide IT service management, along with its power to deliver a service desk solution, which is perfect to resolve technology-related issues. Aside from its key help desk automation, SysAid Help Desk also provides asset management, patch management, network monitoring, reporting, and performance analysis with customizable dashboards.

Nevertheless, SysAid Help Desk is just like any other software, for it also has its share of negative attributes. SysAid Help Desk needs more flexibility in the creation of rules for assignment, improve its workflow management capabilities, as well as its reporting interface.