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10+ Freshdesk Field Service Alternatives and Competitors

Freshdesk Field Service

4.6 User Rating
$200 M Revenue
5000+ No of Employees
2010 Founded
SaaS Industry
Field Service Management Software Category
Girish Mathrubootham CEO
Overview

Freshdesk Field Service is another high-end FSM software built for businesses of various sizes. Programmed as part of Freshworks' high-end solutions.

Freshdesk Field Service offers all the essential tools to manage every organization's workers, equipment, service, and work operations while out in the field. Since its release, Freshdesk Field Service becomes the go-to field service management platform for hundreds of businesses.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Oracle Field Service Cloud 4.75 Safra Catz Custom 1977 N/A 136000+ Redwood City 1547+ Reviews 482000+
Jobber 4.7 Sam Pillar $29 2011 $42 M 200+ Alberta 1698+ Reviews 1000+
Skedulo 4.65 Matt Fairhurst $59 2012 $16 M 140+ San Francisco 1587+ Reviews N/A
Kickserv 4.5 Todd Eccles $Free 2012 $6 M 34+ Woodland Hills 1784+ Reviews 7000+
Pega Platform 4.5 Alan N. Trefler $90 1983 $891.6 M 5155+ Cambridge 1774+ Reviews N/A
Field Nation 4.4 Mynul Khan Custom 2008 $50 M 75+ Minneapolis 1874+ Reviews N/A
ServiceTitan 4.4 Ara Mahdessian $199 2007 $210 M 915+ Glendale 1987+ Reviews 2500+
Geopointe Field Service 4.3 Scott Hemmeter $45 2006 $4 M 70+ Irvine 1654+ Reviews N/A
Zuper Pro 4.3 Anand Subbaraj $25 2016 $5 M 20+ Seattle 1777+ Reviews 40+
Repsly 4.2 Matthew Brogie Custom 2010 $6 M 89+ Boston 1656+ Reviews 500+

Pricing

SPROUT
  • Free
  • Email & Social Ticketing
  • Knowledge Base
  • Ticket Trend Report
BLOSSOM
  • $18.18/mo/Monthly
  • $12.98/mo/Yearly
  • For standard support
  • Email & Social Ticketing
GARDEN
  • $25.98/mo/Monthly
  • $33.77/mo/Yearly
  • For getting efficient
  • Email & Social Ticketing
ESTATE
  • $40.27/mo/Monthly
  • $61.06/mo/Yearly
  • For stellar performance
  • Email & Social Ticketing
FOREST
  • $102.64/mo/Monthly
  • $116.93/mo/Yearly
  • Perfect for enterprises
  • Email & Social Ticketing

Key Employees

Image Name Designation Email ID Twitter Linkedin
Miguel Adao Marketing Leader N/A N/A https://www.linkedin.com/in/migueladao
Tarkeshwar Thakur VP Engg N/A N/A https://in.linkedin.com/in/tarkeshwar1
Product & Business Leader Product & Business Leader N/A N/A https://www.linkedin.com/in/tejasbhandarkar

Reviews

“ Quick review of Freshdesk ”

4/5 (overall) - Ayan B
Pros:
  • The mobile app helps you to respond to the ticket edit the details on the fly.
  • Easily monitor agent performance, the user reaches, and other amazing analytics.
Cons:
  • Notifications are not triggered properly needs improvement.
  • Sometimes JIRA issues get untagged for the archived tickets.

“ An Omnichannel Customer Service Desk ”

4/5 (overall) - Amar G
Pros:
  • Can easily integrate all channels of customer service reporting into one (chat, email, social, call etc).
  • Secondly, it’s very intuitive for a layman to set it up.
Cons:
  • Some automation features are limited in their scope
  • Reporting could be better. Certain metrics (such as turnaround time) could be built in/deduced from timestamps.

“ One of the best tool I am using for Customer Support ”

4/5 (overall) - Rahul Anand K
Pros:
  • I like the simple and user-friendly interface.
  • Anybody can use this platform without any prior experience
Cons:
  • It is so basic. I can use it for a small number of tickets but for a high volume of tickets, I think it is not enough. There are some basic features that are missing.
  • I can not mark a followup date to a particular ticket.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • Collaboration Tools
  • Customization
  • Customer Support
  • List Management
  • Marketing Automation
  • Team Collaboration
  • Process Management

Images & Videos

Q & A

Can I use Freshdesk without Field Service Management?

Absolutely! You can highly utilize Freshdesk without any Field Tech licenses. The Field Service Management module is primarily an add-on program built for operations or organizations which employ field technicians for support. Moreover, if you provide only online helpdesk support, you do not need to purchase any Field Technician licenses. Can Field Technicians access the web view of Freshdesk? Yes, however, Field Technicians only have limited access to the helpdesk. Field Technicians will be able to view only the Service Tasks associated with them and work on the same. Furthermore, all of the tickets will not be visible.

Why I can't see the Field Service Management option in the Admin tab?

So that you can access Freshdesk’s Field Service Management option in the Admin tab, you need to purchase the platform’s Blossom plan and above. Upon purchasing the mentioned plans, you can instantly access the Field Service Management under the “General Settings” tab on the Admin page of your helpdesk. Also, if you are on either of these plans and still cannot see the option, contact the Freshdesk’s representative immediately.

What roles can be assigned to a Field service agent?

For field agents, they will only be able to choose Ticket Scope, either Groups or Restricted. By default, all of the field technicians will be associated with the Field Technician role, and it is not possible to associate the field technician with other roles.

Can Field Technicians access the web view of Freshdesk?

Yes, however, Field Technicians only have limited access to the helpdesk. Field Technicians will be able to view only the Service Tasks associated with them and work on the same. Furthermore, all of the tickets will not be visible.

Alternatives

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