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10+ Servicenow Facility Management Alternatives and Competitors

Table of Content

Servicenow Facility Management

4.3 User Rating
$4 B Revenue
11000+ No of Employees
2003 Founded
SaaS Industry
Facility Management Software Category
Bill McDermott CEO
Overview

ServiceNow FMS is a fast-growing facility management software that caters to businesses ranging from startups to large enterprises. The platform aims to help in making requests, submitting them for any changes involved in your facility, which are easily accessible and tracked by your maintenance team. With ServiceNow FMS, users can also locate maintenance issues, identify all requests, and allow your team to access your facility’s demands in one dashboard. ServiceNow FMS was primarily designed as part of ServiceNow's cloud computing software for business workflow. Since its establishment in 2003, ServiceNow FMS becomes the primary platform for thousands of users across various industries, making the platform one of the best facility management software for businesses and organizations. As it becomes popular among various customers, ServiceNow FMS becomes one of the primary competitors for other facility management providers like Quick Base, Service Channel, eFACiLiTY, Hippo CMMS, UpKeep Facility Management, Maxpanda, and eMaint CMMS.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Efacility 4.8 Giridhar JG Custom 1998 $24.7 M 10000+ Coimbatore 1882+ Reviews 1000000+
Hippo CMMS Facility Management 4.7 Mark Peterson $39 2014 $3.4 M 35+ Winnipeg 1487+ Reviews 1000+
Fmsystems 4.7 Kurt Von Koch $2500 1984 $7.9 M 196+ North Carolina 1878+ Reviews 40000000+
Upkeep Facility Management 4.6 Ryan Chan $35 2014 $13.8 M 100+ Los Angeles 1878+ Reviews 160000+
eMaint CMMS FMS 4.2 Brian Samelson $33 1986 $18 M 200+ Florida 1787+ Reviews 50000+
ServiceChannel 4.5 Tom Buiocchi Custom 1999 $36.4 M 231+ California 1784+ Reviews 50000+
Quick Base 4.5 Rick Willett $500 1999 $125 M 500+ Massachusetts 1784+ Reviews 6000+
NETfacilities 4.4 Shawn Dawson $45 2002 $7.4 M 29+ California 1654+ Reviews 40000+
Maxpanda 4.4 Steve Kyriakidis $79 2004 $1 M 50+ Manitoba 1587+ Reviews 1000+
Goassetworks 4.3 Cristina Wheless Custom 1991 $2 M 85+ Texas 1784+ Reviews 1000+

Key Employees

Image Name Designation Email ID Twitter Linkedin
Roni Fontaine Director N/A N/A https://www.linkedin.com/in/ronifontaine
Binoy G. AVP N/A N/A https://www.linkedin.com/in/binoyg
Robert A. CIO N/A N/A https://www.linkedin.com/in/robertapickeringjr

Reviews

“ Service Now - Great tool for case management ”

4/5 (overall) - Aakansha S
Pros:
  • It has huge options, from ticket assignment to creating reports. Its features helps a lot for proper ticket management.
  • I specially like the feature by which we can create a favorite list for ourselves. This help everyone to create personal filters as per their needs for themselves.
Cons:
  • There is no major issues but i found that searching an incidence.
  • Sometime is no so easy as search suggestions are not always very clear.

“ Great ticket service ”

4/5 (overall) - Matias G
Pros:
  • I use service now in Backer-McKenzie. It works great integrated across the organization for all types of services, CS, administrative, Payroll, IT, and in my case content services.
  • Reporting flexibility is the best feature it has, very flexible, adaptable and easy to adjust to the needs of each project. SLAs and KPIs runes smoothly.
Cons:
  • Permissions and groups need strong IT in-house or outside vendor.
  • The mobile version is not as good as the desktop version, although I am not sure yet if this can be enhanced more of our Service Now admin.

“ Good Workflow tool,Incident management and Integration capabilities ”

4.5/5 (overall) - Gaurav T
Pros:
  • Service Now provides integration to various applications which can automatically extract information from service now and update service now for various incident seamlessly as part of the workflow.
  • Allows a single source to track all tickets and support needs
Cons:
  • Service Now blocks a number of api which are available and not exposed which hinder client to fully utilize the capabilities of SNOW.
  • Very complicated notification.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Billing & Invoicing
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Team Collaboration
  • Performance Management
  • Process Management

Images & Videos

Q & A

What is the use of ServiceNow FMS?

ServiceNow FMS is a robust and one of the fastest-growing facility management software available, and caters to IT teams and . It enables businesses to take stock of their assets and inventory. ServiceNow FMS also enables users to create work orders on-the-go. On top of that, this app lets users integrate their facility maintenance processes for a more efficient and productive workflow.

How much does ServiceNow FMS cost?

Unlike other software, ServiceNow FMS only offers a quote based price plan. This means that if interested in using ServiceNow FMS as your go-to facility management platform, you need to contact a sales representative, so that they can provide you with an exact sales quote. This provides a more flexible option for your monthly payment.

Why is ServiceNow FMS such a popular software?

What makes ServiceNow FMS a popular software for businesses is that it was originally designed to be a cloud-based platform. This makes it handle even the most complex IT solutions in large enterprises. Some platforms do not handle such large quantities of work orders like ServiceNow FMS.

Is ServiceNow FMS a CRM software?

Unfortunately, ServiceNow FMS is not a customer relationship management or CRM software. However, this app enables you to integrate a CRM platform into its system. This highly ensures that you have a scalable solution for both customer experience and business growth.

How many users does ServiceNow FMS have?

The ServiceNow FMS software is part of a highly competitive industry with top notch platforms. However, it still manages to cater to more than 4,000 active users per month. This only solidifies its popularity, which we mentioned earlier.

Is ServiceNow FMS hosted by the AWS platform?

Yes! In fact, the entire ServiceNow platform is now part of the AWS cloud suite. Together, both platforms deliver a robust end-to-end cloud management solution.

Alternatives

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