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10+ Best Experience Management Softwares 2021

Experience management software allows businesses to measure customer impressions through feedback, seeing how that feedback relates to the business metrics, and analyzing them as one.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
SurveyMonkey CX 4.4 Zander Lurie $32 1999 $242.8 M 857+ San Mateo 1699+ Reviews 25000000+
Totango Experience Management 4.3 Guy Nirpaz Custom 2010 $19 M 100+ Redwood City 1587+ Reviews N/A
FocusVision Decipher 4.4 Zlatko Vucetic Custom 1990 $51.7 M 350+ New York 1698+ Reviews N/A
Medallia Experience Management 4.6 Leslie J. Stretch Custom 2001 $421.5 M 1000+ San Francisco 1847+ Reviews 490000+
Confirmit 4.3 Kyle Ferguson Custom 1996 $65 M 400+ Oslo 4890+ Reviews N/A
Wootric Customer Experience 4.7 Deepa Subramanian $99 2013 $2.8 M 9+ San Francisco 8700+ Reviews N/A
Gainsight Experience Management 4.5 Nick Mehta Custom 2009 $50 M 700+ San Francisco 1987+ Reviews 8000+
Reputation.com 4.5 Joe Fuca Custom 2006 $75.7 M 500+ Redwood City 7600+ Reviews N/A
AskNicely 4.7 Aaron Ward Custom 2014 $8.8 M 200+ Portland 5900+ Reviews N/A
Birdeye Experience Management 4.8 Naveen Gupta $250 2012 $57.4 M 170+ California 3000+ Reviews 10000+

SurveyMonkey CX

4.4 User Rating
$32 Price
Trend tracking, Unlimited filters & crosstabs, Custom variables Features
Overview
Ask us about SurveyMonkey CX, a turn-key software solution that helps you improve customer satisfaction by collecting, analyzing, and acting on customer feedback. GetFeedback's unique blend of strength and ease of use will delight your team, allowing you to get started quickly and dream big. While annual salaries range from $28,500 (25th percentile) to $60,000 (75th percentile) on ZipRecruiter, the majority of Survey Monkey salaries currently range from $28,500 (25th percentile) to $60,000 (75th percentile), top earners (90th percentile) in the United States earn $91,000 a year.

Totango Experience Management

4.3 User Rating
Custom Price
Product Usage, Support Tickets, Customer Touchpoints Features
Overview
Guy Nirpaz, Omer Gotlieb, and Oren Raboy founded Totango in 2010 after seeing an opportunity to use the cloud to handle billions of consumer signals and provide meaning to customer-facing employees. We are the foremost enterprise customer success platform for recurring revenue enterprises, having pioneered the booming customer success market.Totango is used by hundreds of enterprises around the world to manage their clients. Our enterprise customer success products enable you to integrate client data, track health trends, and engage customers proactively. All of this is contained under a single, powerful, and integrated platform. Totango brings approximately $19.0 million in income.

FocusVision Decipher

4.4 User Rating
Custom Price
Maximum flexibility, Quick responses, New Survey Dashboard Features
Overview
FocusVision Decipher is a professional survey and reporting system that is both thorough and simple to use. Without being constrained to predefined templates, get close enough to your customers to understand their ideas and feelings and ensure their voice comes through in your survey insights, conduct a just-in-time quick poll, a large-scale multi-country, multi-language survey, or anything in between, conduct a just-in-time quick poll, a large-scale multi-country, multi-language survey, or anything in between. There is no other survey solution that can match the scale of this one. Focusvision Worldwide employs 100-500 people and yearly revenues of $10-$50 million.  

Medallia Experience Management

4.6 User Rating
Custom Price
Interactive Analytics, Dashboarding, Push Reporting Features
Overview
Medallia employs patented AI technology to disclose tailored and predicted insights based on everyday journeys in person, via phone and digital channels, over video and social media, and through IoT engagements. Medallia's revenue for 2019 is $402 million.

Confirmit

4.3 User Rating
Custom Price
Survey Design, Reporting and analysis, Data integration Features
Overview
Confirmit is a smart way to discover and share insights. You get access to a full, end-to-end visual insights engine with Confirmit. Confirmit can assist you with practically every area of your program, from data gathering through visualization, storytelling, and action. Confirmit brings about $24.5 million in income.

Wootric Customer Experience

4.7 User Rating
$99 Price
One survey project, Export data, Integration Features
Overview
We believe that our lives are shaped by our experiences. Moments packed with emotions, judgments, learnings, and so much more make up an experience. As a result, every moment has the chance to make a good difference; to leave a mark. Businesses can now use good data, the right technology, and human talent to tackle complex challenges and have a positive influence on the world. Our goal is to combine technology and our years of experience to uncover a complete understanding of not only people's behaviors, but also the emotions that drive what they do and why they do it. Wootric Customer Experience has a $5 million annual revenue.

Gainsight Experience Management

4.5 User Rating
Custom Price
Engagement analytics, Sponsor tracking, Dashboards Features
Overview
Gainsight CX is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses give their customers the best possible experience. Gainsight, as the premier Customer Success platform supplier, enables hundreds of customer-focused enterprises to provide extraordinary outcomes and experiences on a daily basis. We (literally) wrote the book on customer success, but we're not done yet. We're always on the lookout for the "next big thing," and we collaborate with industry thought leaders to deliver the most up-to-date best practices to our clients and community. Gainsight achieved $100 million in annual recurring revenue in 2020, marking a year of strong growth for the company (ARR).

Reputation.com

4.5 User Rating
Custom Price
Reputation Management, Customer Engagement, Review Monitoring Features
Overview
We're the first to arrive. The first to recognize the importance of feedback. All of our interactions are added together to form a total. Not simply as data, but as the gasoline that propels a company forward. We are pioneers in the field of Reputation Experience Management. And we've been building the top platform to improve the consumer experience, your brand's online presence, and link you with the communities that matter for the past decade. Reputation.com's yearly revenue is currently expected to be $88.7 million.

AskNicely

4.7 User Rating
Custom Price
Reply to feedback, Leaderboards, Recurring surveys Features
Overview
Marketing the way, it used to be done just does not work any longer. People now buy (or don't buy) your product based on what your customers have to say about it, not what you have to say. Repeat, satisfied customers who spend more over time and recommend your product to others are the new blueprint for growth. AskNicely brings in $5.0 million in income.

Birdeye Experience Management

4.8 User Rating
$250 Price
Automatic reminders, Collaboration tools, Real-time analytics, Reporting Features
Overview
Customers are more connected than ever before, and they can identify businesses that cater to their specific needs in minutes, if not seconds. Customers can quickly discover another option if a business fails to satisfy their expectations. Businesses who provide great customer experiences from the very first touchpoint will succeed in this environment. We'll go over the questions that every organization has about customer experience in this tutorial. BirdEye's yearly revenue is currently expected to be $68.7 million dollars.