10+ Medallia Enterprise Feedback Alternatives and Competitors

Medallia Enterprise Feedback

Medallia Enterprise Feedback

9.2 User Rating
$103 M Revenue
1579+ No of Employees
2001 Founded
SaaS Industry
Enterprise Feedback Management Category
Leslie J. Stretch CEO
Overview

Medallia Enterprise Feedback is a robust enterprise feedback tool that you can find when you use Medallia – an award-winning customer experience platform. Started in 2001, this cloud-based solution currently helps more than 500 enterprises across all seven continents. Leading the way is CEO, Leslie J. Stretch. If you want to learn more about Medallia Enterprise Feedback, scroll down now.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Verint Verint 9.4 Dan Bodner $331 1994 $1.3 B
6,500+
New York 1547+ Reviews
10K +
Qualtrics Enterprise Feedback Qualtrics Enterprise Feedback 9.4 Ryan Smith $1500 2002 $568.9 M
3,000+
Provo 1689+ Reviews
35M +
SurveyMonkey SurveyMonkey 9.3 Zander Lurie $32 1999 $242.8 M
857+
San Mateo 1699+ Reviews
25M +
Medallia Enterprise Feedback Medallia Enterprise Feedback 9.2 Leslie J. Stretch N/A 2001 $103 M
1,579+
San Francisco 1654+ Reviews
545 +
InMoment InMoment 9.1 Andrew Joiner N/A 2002 $60 M
1,500+
Utah 1547+ Reviews
11.6K +
BirdEye Enterprise Feedback BirdEye Enterprise Feedback 9 Naveen Gupta $3000 2012 $24 M
170+
California 1987+ Reviews
10K +
Podium Enterprise Feedback Podium Enterprise Feedback 8.9 Eric Rea N/A 2014 $12 M
290+
Lehi 1665+ Reviews
7K +
Ambivista Ambivista 8.8 LaMarcus Bolton N/A 2008 $26 M
130+
Los Angeles 1658+ Reviews
700 +
SurveyGizmo SurveyGizmo 8.7 David Roberts N/A 2006 $13 M
100+
Boulder
1654+ Reviews
3.6K +
MaritzCX MaritzCX 8.6 Mike Sinoway N/A 2015 $210 M
2,000+
Lehi 1547+ Reviews
1.7M +

Key Employees

ImageNameDesignationLinkedin
Michael CormierMichael CormierVice Presidenthttps://www.linkedin.com/in/michael-cormier-67721
Byron BardyByron BardyVice President Corporate Developmenthttps://www.linkedin.com/in/byronbardy
Josh LamourJosh LamourSr. Directorhttps://www.linkedin.com/in/joshlamour

Reviews

“ Very Detailed Feeback ”

8/10 (overall) - David G
Pros
  • Love how you can do deep analytics on everything from which rooms in the house scored the worst to how well each individual GSR scored at check-in.
  • It brings all of your customer reviews into one place.
Cons
  • There’s no good way to prevent negative scores from inevitable guest situations like having to charge a guest a smoking fee or ask guests to leave for partying.
  • You can’t “save” your place when you exit out and come back.

“ I have had a great experience partnering with the Medallia team. ”

9/10 (overall) - Bill A
Pros
  • In my personal experience, I find the Dashboards showing NPS results across our Digital Client Journey are very powerful.
  • I love being able to drill down into specific responses from any of the reporting views. The Medallia team is responsive and offers thoughtful dialogue on how to best solution any of the needs we bring to the table.
Cons
  • Some of our initial surveys had limited ability to adjust over time.
  • Based on Medallia’s recent acquisitions and development, there is much more customization available for our newer survey programs.

“ Premier Survey Analytics System ”

8/10 (overall) - Ryan B
Pros
  • Medallia does a great job at providing great tools to analyze not just numbers from customer feedback but has great text analytics.
  • Any place of business that takes customer feedback serious needs to adopt this software. It’s great that we can respond directly to our customers.
Cons
  • They have been constantly improving their system over the past 5 years of my use.
  • I always look forward to what new tools they come out with.

Features

  • Access Control
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Team Collaboration
  • Performance Management
  • Process Management

Images & Videos

Q & A

Q. What is Medallia Enterprise Feedback used for?

Medallia Enterprise Feedback is an enterprise-grade feedback software designed to help large businesses and enterprises. This cloud-based app enables your support team to gather customer feedback through in-depth surveys and questionnaires. On top of that, Medallia Enterprise Feedback integrates with other solutions offered by Medallia.

Q. How much does Medallia Enterprise Feedback cost?

If you are planning to utilize Medallia Enterprise Feedback, know that because it is part of the Medallia platform, you must contact its sales team. That is because Medallia offers customers with a quote based pricing system. It allows you to have more control over the app’s cost, since you will only use the tools that you need.

Q. Which industries can benefit from using Medallia Enterprise Feedback?

Medallia Enterprise Feedback offers a highly flexible solution that can certainly help multiple key industries. With that said, these industries include Automotive, Energy & Utilities, Financial Services, Government, Healthcare, Insurance, Life Sciences, Manufacturing, Nonprofit, Restaurants & Food Service, Retail, Technology & Services, Telecommunications & Media, and Travel & Hospitality.

Q. Does Medallia Enterprise Feedback integrate with other solutions?

Yes! And not only can you integrate with other solutions on Medallia, you can also utilize all third-party integrations that the app offers. This includes Engage Hub, Jira, Decibel, Salesforce, ServiceNow, Slack, Tableau, and so much more.