10+ Best Customer Success Software 2023

ClientSuccess is a customer success software platform that helps improve the way SaaS companies manage, retain, and grow their existing customer base. Since its founding in 2014, ClientSuccess has been helping businesses manage customer relationships, measure customer health, minimize churn, and maximize revenue-earning them an estimated revenue of $4.5 million a year.

Custify is a customer success platform designed to provide solutions for B2B Saas businesses that helps them meet customers’ needs, reducing churn and increasing lifetime value. Since its founding in 2017, Custify offers key features including KPI tracking, activity creation, task assignment, customer communication, and audience segmentation which earned an overall 5-star ranking from its users.

ProfitWell is an internet company that provides business intelligence solutions for subscription products and companies to help them achieve faster recurring revenue growth. Since its establishment in 2012, ProfitWell has been serving over twenty-two thousand growing subscription companies that include B2B companies in over a hundred countries around the world.

UserIQ is a customer success platform that helps software companies predict user behavior, provide actions to take, and create winning experiences, by understanding visual data. Since its establishment in 2014, UserIQ has been helping hundreds of SaaS companies scale their operations and prove that customer success is company success by providing a full suite of customer success features that strengthen relationships and drive revenue.

Catalyst was founded in 2017 by Edward Chiu and Kevin Chiu. They are a team of designers, developers, problem solvers, and friends based out of New York City and are backed by some of the world’s best investors. It was also awarded as Best Customer Success Tool for its intuitive, well-designed, and comprehensive platform.

Skilljar was founded in 2013 by Sandi Lin. It was awarded the “Overall SaaS Award” in the HR + Learning Category & the “SaaS Customer Success Award” in the 2021 APPEALIE Awards. Additionally, it is recognized as a leader in the Customer Education space. It goes without saying that Skilljar is trusted by leading companies worldwide. 

Accelo is a cloud-based startup that looks after the overall health of your company. It was founded in the year 2009 by Geoff McQueen. As a comprehensive task doer, Accelo provides you with the tools and resources you need to manage your client operations including sales, quotes, projects, tickets, retainers, timesheets, billing, and scheduling all from one place.

Totango is a feature-rich, state-of-the-art customer success software that enables organizations to optimize customer engagement while driving revenue growth, product adoption, and onboarding through its intelligently crafted all-in-one customer experience operating system. This agile platform proactively facilitates out-of-the-box journey while ensuring awe-inspiring customer success every step of the way.

ChurnZero empowers customer success teams with minimal to zero customer churn rates through its award-winning features that give businesses a competitive advantage not only in scaling customer success but also in delivering the most delightful customer experiences. The platform is enterprise-ready with advanced capabilities for deeper reporting and sophisticated use cases.

Gainsight CS is the ultimate customer success solution that gives organizations the ability to streamline workflow management and the onboarding process with while-label capabilities that enable seamless personalized survey creation and myriad powerful features that facilitate improved customer engagement, including but not limited to goal management, account planning, and interaction tracking.