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10+ Zoho Desk Alternatives and Competitors

Zoho Desk

4.5 User Rating
$500 M Revenue
9100+ No of Employees
1996 Founded
SaaS Industry
Customer Service Category
Sridhar Vembu CEO
Overview

Zoho Desk is one of the most popular customer service software, providing superb tools and features for businesses of all sizes. Speaking of its popularity, Zoho Desk currently has over 30 million active users. That alone can provide you with excellent insights into the company's customer satisfaction. On top of that, Zoho Desk, who laid their foundation in 1996, now earns exactly $500 million per year. While the company earns big numbers, they also offer a price plan for as low as $13 per month. This makes it a popular choice for startups and small businesses.

The success of the company is nothing without its CEO, Sridhar Vembu, and its 9,000, and more, employees. And, although it is quite a robust platform by itself, it is not the only software company that offers a customer service solution. It competes with a few world-class platforms. These include LiveAgent Customer Service, Zendesk, Freshdesk, AzureDesk, HubSpot Service, TeamSupport, Groove, Helpscout, HappyFox, and Birdeye. If in need of a customer service app, these apps should be on your list. Learn more about them by scrolling down now.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk 4.8 Mikkel Svane $12 2003 $816.4 M 3570+ San Francisco 5000+ Reviews 150000+
LiveAgent Customer Service 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
Freshdesk 9.4 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+
TeamSupport 4.5 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
AzureDesk 4.5 Roma Shah $5 2014 N/A 1000+ New Jersey 2000+ Reviews N/A
Helpscout 4.5 Nick Francis $20 2011 $15.1 M 100+ Massachusetts 2300+ Reviews 10000+
Groove 4.5 Alex Turnbull $9 2011 $3 M 69+ Newport 3000+ Reviews 50000+
HappyFox 4.4 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Birdeye 4.3 Naveen Gupta $250 2012 $57.4 M 170+ California 3000+ Reviews 10000+
HubSpot Service 4.5 Brian Halligan $35 2006 $513 M 3500+ Cambridge 3900+ Reviews 78700+

Pricing

FREE
  • $0
  • Email Ticketing
  • Customer Management
  • 24*5 Email Support
STANDARD
  • $14.09/mo/Monthly
  • $9.39/mo/Yearly
  • Email Ticketing
  • Customer Management
  • 24*5 Email Support
PROFESSIONAL
  • $23.49/mo/Monthly
  • $15.66/mo/Yearly
  • Email Ticketing
  • Customer Management
  • 24*5 Email Support
  ENTERPRISE
  • $35.23/mo/Monthly
  • $27.40/mo/Yearly
  • Email Ticketing
  • Customer Management
  • 24*5 Email Support

Key Employees

Image Name Designation Email ID Twitter Linkedin
Isabelle Albouze Certified Member N/A N/A https://www.linkedin.com/in/isabelle-albouze-03a108/
Rajendran Dandapani Builder of Mobile Apps N/A N/A https://in.linkedin.com/in/rajendran
Sunil Lalvani Business Leader N/A N/A https://in.linkedin.com/in/slalvani

Reviews

“ Zoho Desk for Small Business ”

4.7/5 (overall) - Gerard Healy
Pros:
  • Defenelly help my for get organizate all issues and task to resolve for my customer.
  • Love the customer portal + knowledge base, we use it every day. Nice little features like snippets or copy-pasting knowledge base articles mean that ticket response is a breeze.
Cons:
  • Even without integrations to other system it can be a bit confusing and not logical.
  • There are a lot of settings, I’ve gotten lost in them looking for a specific option.

“ Great overall product with a lot of add-ons ”

4.3/5 (overall) - Steven Ruhs
Pros:
  • Have enjoyed working with this software, great features and very helpful to our business.
  • This tool is a great resource for helping support our customers as well as maintaining our brand. It is a simple dashboard for managing customer questions and concerns.
Cons:
  • A lot of recent changes that have damaged our existing configuration.
  • Bringing all our channels into one place has really helped with the chaos.

“ A great tool for managing your brand and supporting customers ”

3.5/5 (overall) - Derek Matina
Pros:
  • We have been using CRM for 7 years and needed more of a ticketing system instead. While CRM is really good, the features of Support Contract, SLA and Ticket Status are really good.
  • I really like the look of the software, the layout and how easy it is to use.
Cons:
  • Probably too many options available. A lot of time spent so far just understanding the whole platform
  • I can’t think of anything I disliked about the software, the functionality and ease of use are a winning combination.

Features

  • Access Control
  • Analytics
  • API
  • Agile Software Development
  • Application Integration
  • Automated Billing
  • Billing & Invoicing
  • Collaboration Tools
  • Collaborative Workspace
  • Email Distribution
  • Email Integration
  • Team Collaboration
  • Process Management
  • Performance Management

Images & Videos

Q & A

How much does Zoho Desk cost?

The subscription plan for Zoho Desk varies into three: the Standard Plan, Professional Plan, and Enterprise Plan. The Standard subscription cost at $18 per agent per month, while Professional subscription costs $30 per agent per month, and for Enterprise, it would cost at around $45, still per agent per month.

Does Zoho Desk provide free access?

Yes, Zoho Desk provides a free trial version to its users. However, Zoho Desk's free version has only limited access to features like Email Ticketing, Customer Management, Help Center, Private Knowledge Base, Predefined SLAs, Macros, Multi-Language Helpdesk, Mobile App, and Email Support.

What apps can be integrated into Zoho Desk?

Having a vast integration for various applications is one of the best attributes that Zoho Desk is capable of. You can highly integrate Zoho Desk with applications like Jira, Slack, Salesforce, Trello, Microsoft Team, Zappier, and GSuite.

Is Zoho Desk safe to use?

Zoho Desk proudly assures that all of its user's data is safe and secure. It highly works, since Zoho Desk applies security features like 24x7x365 security, video monitoring, biometric access, bullet-resistant walls, network security (encryption and intrusion detection & prevention), and Redundancy and Business Continuity.

Does Zoho Desk provide web seminars and training?

Zoho Desk is more than just an application for customer service, for it extensively lends its solutions to the utmost reach of its user's needs. Zoho Desk also provides training modules via videos and webinars that talk about customer service practices, the product's function, and help desk insights that streamlines customer service.

What companies use Zoho Desk?

No doubt that more companies today have already utilized Zoho Desk as a customer service platform for their operations. Companies like Renault Nissan, NHS, McAfee, Rodgers, and so much more, are now part of Zoho Desk growing clients.

Alternatives

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