10+ Zoho Desk Alternatives and Competitors
Zoho Desk
Zoho Desk
Zoho Desk is one of the most popular customer service software, providing superb tools and features for businesses of all sizes. Speaking of its popularity, Zoho Desk currently has over 30 million active users. That alone can provide you with excellent insights into the company's customer satisfaction. On top of that, Zoho Desk, who laid their foundation in 1996, now earns exactly $500 million per year. While the company earns big numbers, they also offer a price plan for as low as $13 per month. This makes it a popular choice for startups and small businesses.
The success of the company is nothing without its CEO, Sridhar Vembu, and its 9,000, and more, employees. And, although it is quite a robust platform by itself, it is not the only software company that offers a customer service solution. It competes with a few world-class platforms. These include LiveAgent Customer Service, Zendesk, Freshdesk, AzureDesk, HubSpot Service, TeamSupport, Groove, Helpscout, HappyFox, and Birdeye. If in need of a customer service app, these apps should be on your list. Learn more about them by scrolling down now.
Alternatives
Logo | Name | Rating | CEO | Pricing | Founded | Revenue | Employees | Location | Reviews | Customers |
---|---|---|---|---|---|---|---|---|---|---|
| Zendesk | 4.8 | Mikkel Svane | $12 | 2003 | $816.4 M | 3570+ | San Francisco | 5000+ Reviews | 150000+ |
| LiveAgent Customer Service | 4.8 | Viktor Zeman | $0 | 2004 | $3.6 M | 50+ | Bratislava | 1788+ Reviews | 2750+ |
| Freshdesk | 4.7 | Girish Mathrubootham | $0 | 2003 | $100 M | 2000+ | California | 4000+ Reviews | 150000+ |
| TeamSupport | 4.5 | Johnson Robert | $50 | 2008 | $8.5 M | 75+ | Dallas | 2500+ Reviews | N/A |
| AzureDesk | 4.5 | Roma Shah | $5 | 2014 | N/A | 1000+ | New Jersey | 2000+ Reviews | N/A |
| Helpscout | 4.5 | Nick Francis | $20 | 2011 | $15.1 M | 100+ | Massachusetts | 2300+ Reviews | 10000+ |
| Groove | 4.5 | Alex Turnbull | $9 | 2011 | $3 M | 69+ | Newport | 3000+ Reviews | 50000+ |
| HappyFox | 4.4 | Shalin Jain | $29 | 2011 | $11.5 M | 110+ | California | 2900+ Reviews | N/A |
| Birdeye | 4.3 | Naveen Gupta | $250 | 2012 | $57.4 M | 170+ | California | 3000+ Reviews | 10000+ |
| HubSpot Service | 4.5 | Brian Halligan | $35 | 2006 | $513 M | 3500+ | Cambridge | 3900+ Reviews | 78700+ |
Contact Info
Website | Phone | ||||
---|---|---|---|---|---|
www.zoho.com/desk/index1.html | sales@zohocorp.com | 1 877 834 4428 | twitter.com/ZohoDesk | www.facebook.com/pages/category/Software-Company/Zoho-Desk-277367536222901 | www.linkedin.com/showcase/zohodesk |
Pricing
- $0
- Email Ticketing
- Customer Management
- 24*5 Email Support
- $14.09/mo/Monthly
- $9.39/mo/Yearly
- Email Ticketing
- Customer Management
- 24*5 Email Support
- $23.49/mo/Monthly
- $15.66/mo/Yearly
- Email Ticketing
- Customer Management
- 24*5 Email Support
- $35.23/mo/Monthly
- $27.40/mo/Yearly
- Email Ticketing
- Customer Management
- 24*5 Email Support
Key Employees
Image | Name | Designation | Email ID | ||
---|---|---|---|---|---|
| Isabelle Albouze | Certified Member | N/A | N/A | https://www.linkedin.com/in/isabelle-albouze-03a108/ |
| Rajendran Dandapani | Builder of Mobile Apps | N/A | N/A | https://in.linkedin.com/in/rajendran |
| Sunil Lalvani | Business Leader | N/A | N/A | https://in.linkedin.com/in/slalvani |
Reviews
“ Zoho Desk for Small Business ”
4.7/5 (overall) - Gerard Healy
Pros:
- Defenelly help my for get organizate all issues and task to resolve for my customer.
- Love the customer portal + knowledge base, we use it every day. Nice little features like snippets or copy-pasting knowledge base articles mean that ticket response is a breeze.
Cons:
- Even without integrations to other system it can be a bit confusing and not logical.
- There are a lot of settings, I’ve gotten lost in them looking for a specific option.
“ Great overall product with a lot of add-ons ”
4.3/5 (overall) - Steven Ruhs
Pros:
- Have enjoyed working with this software, great features and very helpful to our business.
- This tool is a great resource for helping support our customers as well as maintaining our brand. It is a simple dashboard for managing customer questions and concerns.
Cons:
- A lot of recent changes that have damaged our existing configuration.
- Bringing all our channels into one place has really helped with the chaos.
“ A great tool for managing your brand and supporting customers ”
3.5/5 (overall) - Derek Matina
Pros:
- We have been using CRM for 7 years and needed more of a ticketing system instead. While CRM is really good, the features of Support Contract, SLA and Ticket Status are really good.
- I really like the look of the software, the layout and how easy it is to use.
Cons:
- Probably too many options available. A lot of time spent so far just understanding the whole platform
- I can’t think of anything I disliked about the software, the functionality and ease of use are a winning combination.
Features
- Access Control
- Analytics
- API
- Agile Software Development
- Application Integration
- Automated Billing
- Billing & Invoicing
- Collaboration Tools
- Collaborative Workspace
- Email Distribution
- Email Integration
- Team Collaboration
- Process Management
- Performance Management
Images & Videos
Q & A
How much does Zoho Desk cost?
The subscription plan for Zoho Desk varies into three: the Standard Plan, Professional Plan, and Enterprise Plan. The Standard subscription cost at $18 per agent per month, while Professional subscription costs $30 per agent per month, and for Enterprise, it would cost at around $45, still per agent per month.
Does Zoho Desk provide free access?
Yes, Zoho Desk provides a free trial version to its users. However, Zoho Desk's free version has only limited access to features like Email Ticketing, Customer Management, Help Center, Private Knowledge Base, Predefined SLAs, Macros, Multi-Language Helpdesk, Mobile App, and Email Support.
What apps can be integrated into Zoho Desk?
Having a vast integration for various applications is one of the best attributes that Zoho Desk is capable of. You can highly integrate Zoho Desk with applications like Jira, Slack, Salesforce, Trello, Microsoft Team, Zappier, and GSuite.
Is Zoho Desk safe to use?
Zoho Desk proudly assures that all of its user's data is safe and secure. It highly works, since Zoho Desk applies security features like 24x7x365 security, video monitoring, biometric access, bullet-resistant walls, network security (encryption and intrusion detection & prevention), and Redundancy and Business Continuity.
Does Zoho Desk provide web seminars and training?
Zoho Desk is more than just an application for customer service, for it extensively lends its solutions to the utmost reach of its user's needs. Zoho Desk also provides training modules via videos and webinars that talk about customer service practices, the product's function, and help desk insights that streamlines customer service.
What companies use Zoho Desk?
No doubt that more companies today have already utilized Zoho Desk as a customer service platform for their operations. Companies like Renault Nissan, NHS, McAfee, Rodgers, and so much more, are now part of Zoho Desk growing clients.
Alternatives
-
Zendesk
View Details -
LiveAgent Customer Service
View Details -
Freshdesk
View Details -
TeamSupport
View Details -
AzureDesk
View Details -
Helpscout
View Details -
Groove
View Details -
HappyFox
View Details -
Birdeye
View Details
saas
- CRM
- Database Management
- Project Management
- ERP
- Expense Management
- Marketing Automation
- Accounting
- Customer Service
- Business Intelligence
- Marketing Resource Management
- Content Management
- Sales Management
- Inventory management
- Email Marketing
- Payment Processing
- E-Signature Software
- Contract Management Software
- Cybersecurity Software
- CMMS
- Lead Management
- Business Process Management
- Corporate Performance Management
- Customer Engagement Software
- Enterprise Architecture Software
- Brand Management Software
- Change Management Software
- Lead Generation Software
- Video Sharing
- Workforce Management
- Document Management Software
- Reporting Software
- Billing And Invoicing Software
- Enterprise Asset Management
- Network Security Software
- Data Analytics Software
- Quality Management Software
- Web Conferencing Software
- Web Design Software
- SEO Software
- Data Quality Software
- Risk Management Software
- Facility Management Software
- Help Desk Software
- Social Media Management Software
- Sales Performance Management
- Sales Forecasting Software
- Digital Asset Management Software
- Supply Chain Management
- File Sharing Software
- CPQ Software
- Partner Management Software
- Email Signature Software
- Marketing Attribution Software
- Customer Experience Software
- Budgeting Software
- Audit Software
- HR Software
- EHS Software
- Knowledge Management Software
- Presentation Software
- VPN
- Website Monitoring Software
- PR Software
- Marketing Analytics Software
- Proposal Software
- Payroll Software
- Identity And Access Management
- Task Management Software
- Web Analytics Software
- Business Plan software
- Artificial Intelligence Software
- Photo Editing
- Video Editing
- Video Hosting Websites
- Document Creation Software
- Data Virtualization Software
- Requirements Management Software
- Vector Graphics Software
- After Effects Software
- Board Management Software
- Business Activity Monitoring Software
- Policy Management Software
- Operational Risk Management Software
- Equipment Maintenance Software
- Project Portfolio Management
- Business Management Software
- Corporate LMS
- Internal Communications Software
- Benefits Administration Software
- Time Tracking Software
- Talent Management Software
- Employee Scheduling Software
- Employee Performance Management
- Employee Engagement Software
- Video Interviewing Software
- Applicant Tracking Software
- Contact Management Software
- Employee Recognition Software
- Employee Feedback Software
- Onboarding Software
- Employee Training Software
- Background Check Software
- Recruiting Software
- 360 Degree Feedback Software
- Attendance Tracking Software
- Employee Monitoring Software
- HR Analytics Software
- Reference Check
- Whistleblowing Software
- Subscription Management Software
- Fraud Detection Software
- Data Loss Prevention
- Influencer Marketing
- Referral Marketing
- Compensation Management Software
- Procurement Software
- Decision Making Software
- Mind Mapping Software
- Complaint Management Software
- Enterprise Feedback Management
- Employee Management Software
- HCM Software
- Absence Management
- Meeting Management Software
- Product Lifecycle Management Software
- Enterprise Search Software
- Data Visualization Software
- Multi-level Marketing
- RFP Software
- Incident Management Software
- DevOps Software
- Database Security Software
- Exit Interview Management Software
- Interview Scheduling
- PEO Software
- Social Media Monitoring Software
- Chatbots Software
- Recruiting Automation Software
- Staffing Software
- Workload Automation
- Financial Management
- Business Continuity Management
- Social Media Analytics
- Endpoint Security Software
- Enterprise Content Management
- Customer Communication Management
- Product Management Software
- HR Case Management
- Network Management
- Master Data Management
- Remote Support Software
- Client Portal Software
- HR Service Delivery Software
- Electronic Data Interchange
- Performance Appraisal Software
- Reference Management
- Screen Sharing Software
- Screen Recording Software
- Contract Lifecycle Management
- Quote Management
- Direct Mail Automation Software
- Budgeting and Forecasting Software
- DevOps Software
- Backup Software
- Event Stream Processing Software
- Bid Management Software
- Big Data Processing and Distribution Software
- Restaurant POS System
- Field Service Management Software
- Endpoint Detection and Response Software
- Robotic Process Automation Software
- Fleet Management Software
- Customer Data Platform Software
- Equity Management Software
- Wireframing Software
- Data Governance Software
- Property Management Software
- Mobile Marketing Software
- Data Science and Machine Learning Platform
- Data Privacy Management Software
- API Management Software
- Sales Engagement Software
- Product Reviews Software
- Software Composition Analysis Software
- Sales Enablement Software
- Software-Defined Perimeter Software
- LIMS Software
- Patient Relationship Management
- Endpoint Management Software
- Server Backup Software
- Travel Management Software
- IoT Security Software
- Process Mining Software
- Analytics Platforms Software
- Data Replication Software
- Enterprise Wiki Software
- Risk-Based Authentication Software
- Business Instant Messaging Software
- Application Performance Monitoring
- Video CMS Software
- Conversation Intelligence Software
- Contact Center Operations Software
- Relational Database
- Prototyping Software
- Feature Management Software
- Marketplace Software
- Network Traffic Analysis Software
- Cloud Access Security Broker Software
- AI Writing Assistant
- Pricing Software
- Product Analytics
- Continuous Delivery Software
- Mobile Development Platforms Software
- Mobile Application Management Software
- IT Asset Management Software
- Email Software
- Optical Character Recognition Software
- Digital Adoption Platform Software
- Emergency Notification Software
- Screen and Video Capture Software
- Field Sales Software
- Auto Dialer Software
- Contract Analytics Software
- Sales Analytics Software
- Sales Gamification Software
- Sales Intelligence Software
- Customer Revenue Optimization Software
- AI Sales Assistant Software
- Quote-to-Cash Software
- Email Tracking Software
- Blogger Outreach Software
- Attribution Software
- Digital Signage Software
- Marketing Automation Software
- Market Intelligence Software
- Pop-Up Builder Software
- Print Fulfillment Software
- App Store Optimization Software
- Consumer Video Feedback Software
- Competitive Intelligence Tools Software
- Affiliate Software
- Conversational Marketing Software
- Digital Analytics Software
- Email Deliverability Software
- Email Testing Software
- Mobile Attribution Software
- Sweepstakes Software
- SMS Marketing Software
- Tag Management Software
- Transactional Email Software
- User Research Software
- Through-Channel Marketing Software
- Push Notification Software
- Shared Inbox Software
- Social Networks Software
- Text Analysis Software
- Statistical Analysis Software
- Predictive Analytics Software
- Webinar Software
- Appointment Reminder Software
- Experience Management Software
- Proactive Notification Software
- Social Customer Service Software
- Sensitive Data Discovery Software
- Machine Learning Software
- Data Labeling Software
- Ride Sharing Software
- On-Demand Wellness Software
- GIS Software
- Photogrammetry Software
- Audio Conferencing Software
- Idea Management Software
- Productivity Bots Software
- Push-To-Talk Software
- Video Conferencing Software
- Podcast Hosting Software
- File Migration Software
- Image Optimization Software
- Website Builder Software
- Web Content Management Software
- Virtual Data Room Software
- Online Proofing Software
- Online Form Builder Software
- User-Generated Content Software
- Website Screenshot Software
- WordPress Site Management Software
- Test Management Software
- Geofencing Software
- Package Registry Software
- Identity Resolution Software
- Retargeting Software
- Click Fraud Software
- Document Generation Software
- Audit Management Software
- Headless CMS Software
- Transcription Software
- Preventive Maintenance Software
- Workflow Management Software
- Server Management Software
- KPI Software
- Sales Pipeline Software
- Fundraising Software
- Tool Management Software
- Appointment Scheduling Software
- Goal Setting Software
- System Monitoring Software
- Account Management Software
- Threat Intelligence Software
- Succession Planning Software
- OKR Software
- Inventory Optimization Software
- Contractor Management Software
- Sales Acceleration Software
- Channel Management Software
- Lead Scoring Software
- Catalog Management Software
- Visitor Management Software
- Membership Management Software
- Non Profit CRM Software
- Sales Incentive Compensation Management
- Marketing Calendar
- Lead Capture Software
- Volunteer Management
- Grant Management
- Authentication Software
- IT Risk Management
- Animation Software
- Survey Software
- Expense Tracking Software
- Display Advertising Software
- Warehouse Management Software
- Security Compliance Software
- Financial Reporting Software
- Investment Accounting Software
- Peer-to-Peer Fundraising Software
- Cloud Management Software
- App Performance Management Software
- Asset Tracking Software
- Customer Satisfaction Software
- Live Chat Software
- Customer Success Software
- Identity Verification Software
- Audio Editing Software
- Diagramming Software
- Ad Network Software
- Digital Ad Intelligence Software
- Workforce Management Software
- Core HR Software
- Sales Compensation Software
- Corporate Wellness Software
- Server Virtualization Software
- PDF Editor Software
- Package Tracking Software
- Auction Software
- Association Management Software
- Camp Management Software
- Awards Management Software
- Child Care Software
- Font Management Software
- Church Management Software
- SD-WAN Software
- Service Desk Software
- Software Asset Management Software
- Unified Endpoint Management Software
- Disk Cleanup Software
- Digital Governance Software
- Spa Management Software
- Pest Control Software
- Parks and Recreation Software
- Parking Management Software
- Time & Attendance Software
- Data Extraction Software
- IT Alerting Software
- Browser Software
- Calendar Software
- Crowdsourced Testing Software
- Portals Software
- Application Server Software
- AIOps Platforms Software
- Address Verification Software
- Data Center Networking Software
- Data Preparation Software
- Data Mapping Software
- Data Warehouse Software
- Personalization Software
- 3D Printing Software
- Inbound Call Tracking Software
- Location-Based Marketing Software
- Product Data Management Software
- Loan Origination Software
- Order Management Software
- Sustainability Management Software
- Public Works Software
- Physical Security Software
- Compliance Management Software
- Investment Management Software
- Account Based Marketing Software
- Flowchart Software
- Product Information Management Software
- Text Editor Software
- Event Management Software
- Product Roadmap Software
- eCommerce Software
- Online Backup Software
- Data Recovery Software
- Campaign Management Software
- e Prescribing Software
- Cloud Security
- Email Encryption Software
- Event Registration Software
- Social Media Marketing Software
- Franchise Management Software
- Delivery Management Software
- Consent Management
- Quoting Software
- Community Software
- Club Management Software
- Dropshipping Software
- Barcode Software
- Enterprise Content Management Software
- Investor Relations Software
- Tax Compliance Software
- Credentialing Software
- Archiving Software
- Reputation Management Software
- Sales Dialer Software
- Workforce Analytics Software
- Legal Case Management Software
- Catering Software
- Assisted Living Software
- Apparel Software
- Payment Gateway Software
- Spend Management Software
- Innovation Management Software
- Genealogy Software
- API Design Software
- Whiteboard Software
- Product Configurator Software
- Dealer Management Software
- Nonprofit Accounting Software
- Cryptocurrency Mining Software
- Work Management Software
- Tax Management Software
- Food Safety Management Software
- Environmental Management Software
- Email Workflow Software
- Business Process Simulation Software
- Marketing Resource Management Software
- Demand Side Platform Software
- Debt Collection Software
- Daycare Software
- Data Center Management Software
- Hashtag Monitoring Software
- Restaurant Delivery/Takeout Software
- On-Demand Catering Software
- Disclosure Management Software
- Application Infrastructure Software
- Application Virtualization Software
- Regulatory Change Management Software
- Ethics and Compliance Learning Software
- Content Delivery Network Software
- Enterprise Content Delivery Network Software
- Corporate Social Responsibility Software
- Earned Wage Access Software
- Employee Identity Theft Protection Software
- Financial Wellness Software
- Multi-Country Payroll Software
- Anomaly Detection Software
- Capital Project Management Software
- Client Onboarding Software
- Occupational Health and Safety Software
- Revenue Operations Software
- Customer Journey Analytics Software
- Customer Journey Mapping Software
- Email Template Builder Software
- Online Reputation Management Software
- Online Community Management Software
- Promotional Product Management Software
- Rewards and Incentives Software
- Time Series Intelligence Software
- Visitor Behavior Intelligence Software
- Bot Platforms Software
- Google Workspace Marketplace Software
- Objectives and Key Results Software
- Note-Taking Management Software
- Unified Workspaces Software
- Omnichannel Commerce Software
- Cloud Content Collaboration Software
- Mobile Forms Automation Software
- Cookie and Website Tracker Scanning Software
- Data Subject Access Request Software
- Display Ad Design Software
- Web Font Marketplace Software
- Component Libraries Software
- Repository Management Software
- Project-Based ERP Software
- Third Party & Supplier Risk Management Software
- Managed DNS Providers Software
- IoT Device Management Software
- Drug Discovery Software
- Swim Club Management Software
- Communications and Media Software
- Supply Chain Suites Software
- Supply Chain Business Networks Software
- Supply Chain Visibility Software
- Last Mile Delivery Software
- Sales & Ops Planning Software
- Global Trade Management Software
- Cross Border E-Commerce Software
- Fleet Tracking Software
- Dark Web Monitoring Software
- Risk-Based Vulnerability Management Software
- Security Awareness Training Software
- Construction Data Analytics Software
- Construction Drawing Management Software
- Construction Risk Assessment Software
- Jobsite Management Software
- Brokerage Trading Platforms Software
- Core Banking Software
- User and Entity Behavior Analytics Software
- Vendor Security and Privacy Assessment Software
- Network Sandboxing Software
- Zero Trust Networking Software
- Virtual Private Network Software
- Unified Threat Management Software
- Game Engine Software
- Container Engine Software
- Container Monitoring Software
- Container Networking Software
- Build Automation Software
- Cloud Infrastructure Automation Software
- Container Orchestration Software
- Container Registry Software
- Service Discovery Software
- Peer Code Review Software
- Version Control Hosting Software
- Employee Communications Software
- Visual Configuration Software
- Lead-to-Account Matching and Routing Software
- Outbound Call Tracking Software
- Salesforce CRM Document Generation Software
- Natural Language Understanding Software
- Civil Engineering Design Software
- Product and Machine Design Software
- ELearning Content Software
- Sales Acceleration Platforms Software
- Sales Platforms Software
- Content Curation Software
- Content Distribution Software
- Session Replay Software
- Lead Intelligence Software
- Loyalty Management Software
- Lead Retrieval Software
- Employee Intranet Software
- E-commerce Fraud Protection Software
- E-Merchandising Software
- Multichannel Retail Software
- Age Verification Software
- Contact Center Workforce Software
- Conversational Support Software
- Customer Education Software
- Feedback Analytics Software
- Stock Music Software
- Drag and Drop App Builder Software
- Mobile App Testing Software
- Mobile Crash Reporting Software
- Mobile App Optimization Software
- Cryptocurrency Custody Software
- Cloud File Storage Software
- Data Center Infrastructure Management Software
- Block Storage Software
- Hybrid Cloud Storage Software
- Object Storage Software
- Virtual Private Cloud Software
- Application Portfolio Management Software
- Database Backup Software
- Enterprise Information Archiving Software
- Message Queue Software
- Network Automation Software
- OS Imaging and Deployment Software
- Digital Process Automation Software
- Digital Wayfinding Software
- Email Verification Software
- Handwritten Notes Software
- Online Fax Software
- Online Appointment Scheduling Software
- Virtual Mailbox Software
- Cloud Data Security Software
- Cloud Compliance Software
- Incident Response Software
- Benchmark Software
- Disk Cloning Software
- Retail Billing Software
- Dairy Management Software
- Microfinance Banking Software
- Hair Salon Software
- Enterprise Payment Software
- Asset Performance Management Software
- Manufacturing Document Management Software
- Open Source Software
- Small Business Accounting Software
- Pet Sitting Software
- Lease Administration Software
- Brokerage Management Software
- Multiple Listing Service Software
- Desktop Media Software
- Insider Threat Management Software
- Embedded Business Intelligence Software
- Remote Team Management Software
- Business Budgeting Software
- Garment and Apparel Management Software
- Business Analytics Software
- Nonprofit Auction Software
- Healthcare Analytics Software
- Special Education Software
- Automotive Marketing Software
- Livestock Management Software
- Security Risk Analysis Software
- Microsegmentation Software
- Employee Computer Monitoring Software
- Law Firm Software
- Construction Document Management Software
- Payroll Software for Banking Industry
- Stock Management Software
- Cash Flow Management Software
- Language Learning Software
- Foodservice Management Software
- Book Writing Software
- Dictation Software
- Home Design Software
- iPhone Data Recovery Software
- Music Notation Software
- Beat Making Software
- Game Development Software
- Game Recording Software
- Music Production Software
- Noise Reduction Software
- Android Data Recovery Software
- Architecture Software
- Barcode Generator Software
- Defrag Software
- Iphone Transfer Software
- Lawn Care Software
- Laser Engraving Software
- Landscape Design Software
- Network Mapping Software
- Partition Software
- Parental Control Software
- 3d Rendering Software
- T-Shirt Design Software
- Digital Art Software
- Golf Simulator Software
- eCommerce Inventory Management Software
- Board Meeting Management Software
- Photo Management Software
- Quiz Maker Software
- Financial Analysis Software
- Accounts Receivable Automation Software
- Candidate Relationship Management Software
- Technical Skills Screening Software
- On-Premise Data Integration Software
- Log Monitoring Software
- Curriculum Management Software
- Mileage Tracking Software