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10+ Zendesk Alternatives and Competitors

Zendesk

4.8 User Rating
$816.4 M Revenue
3570+ No of Employees
2003 Founded
SaaS Industry
Customer Service Category
Mikkel Svane CEO
Overview

Zendesk is a straightforward customer support software designed for businesses that are looking to improve their customer relationships. As an app, Zendesk offers the finest tools for users. That is why it now has more than 150,000 customers that rely on it daily since its establishment in 2003. On top of that, the company currently has an estimated annual revenue of $816.4 million. This makes them one of the biggest earners in the industry of customer support software. If there were people to thank, it would be their CEO, Mikkel Svane, along with more than 3,500 employees. Another factor that makes Zendesk quite appealing to users is its pricing. With Zendesk, you can start using its advanced tools at $12 per month.

Based in Denmark, Zendesk provides all users from different continents access to robust customer support features. Although, it is not the only software company that can provide you with the same tool set. In fact, there are ten other companies; all of which compete with Zendesk. These companies include LiveAgent Customer Service, Freshdesk, AzureDesk, HubSpot Service, TeamSupport, Zoho Desk, Groove, HelpScout, Happyfox, and Birdeye. Get started on knowing more about all these platforms when you scroll down.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Freshdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+
TeamSupport 4.5 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
AzureDesk 4.5 Roma Shah $5 2014 N/A 1000+ New Jersey 2000+ Reviews N/A
Zoho Desk 4.5 Sridhar Vembu $13 1996 $500 M 9100+ Chennai 3000+ Reviews 30000000+
Helpscout 4.5 Nick Francis $20 2011 $15.1 M 100+ Massachusetts 2300+ Reviews 10000+
Groove 4.5 Alex Turnbull $9 2011 $3 M 69+ Newport 3000+ Reviews 50000+
HappyFox 4.4 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Birdeye 4.3 Naveen Gupta $250 2012 $57.4 M 170+ California 3000+ Reviews 10000+
LiveAgent Customer Service 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
HubSpot Service 4.5 Brian Halligan $35 2006 $513 M 3500+ Cambridge 3900+ Reviews 78700+

Pricing

Lite
  • $0/agent/month
  • 100k custom object records
  • 90-day event retention
Professional
  • $19/agent/month
  • 500k custom object records
  • 1-year event retention
Enterprise
  • $59/agent/month
  • 25M custom object records
  • 3-year event retention

Key Employees

Image Name Designation Email ID Twitter Linkedin
Christoph Janz Managing Partner N/A N/A https://de.linkedin.com/in/christophjanz
Peter Kazanjy Entrepreneur N/A N/A https://www.linkedin.com/in/kazanjy
Jaimie Buss VP of Sales N/A N/A https://www.linkedin.com/in/jaimiebuss

Reviews

“ Communicate effectively with your customers, ¡Use Zendesk! ”

5/5 (overall) - Maddie Coleman
Pros:
  • Positive experience overall and I would recommend to future orgs that I work with/for. The external users/customers have always had a great experience as well, which is a huge benefit for any org.
  • Zendesk, has a great possibility to gradually increase the functions of our companies, helping us to move towards success, in a reliable and safe way.
Cons:
  • I often lost a post it note or forgot that so and so said in the hall this wasn’t working. With Zendesk I just create a ticket and viola its there until I get around to it.
  • I absolutely hated the previous reporting. Having to drill in and figure out how to run simple reports was extremely painful.

“ Excellent customer service solution ”

4.3/5 (overall) - Neyda Jose Moreno
Pros:
  • Overall I had a great experience Zendesk over several years while working for Instacart. I was able to successfully resolve over 30k tickets using the software very efficiently.
  • Loved the ability to set SLAs with my team around ticket response times and getting the data needed to help our customers out to resolve tickets in a timely manner.
Cons:
  • A whole week went by when I decided to call Zendesk 1 800 number. I spoke to a Rep on a phone about the situation she acknowleged and apologize for the inconvenience that this caused me.
  • Sometimes the setup is just so random, if you delete users from your team you have to downgrade your seats otherwise you still get charged for them.

“ Amazing tool for any customer support team ”

3.7/5 (overall) - Nikolaos Anthopoulos
Pros:
  • I can manage my tickets with ease using Zendesk. It provides me with the perfect user interface to easily navigate between all my tickets and incidents. This tool is also widely used making it great for training new colleagues and customers to use this for internal systems.
  • The software functions nicely. It is very well put together. They make it easy to run a help desk.
Cons:
  • The software is great however it can take a couple of hours to get used to the flow of tickets and interfaces in comparison to some other CRM software. Once familiar this is not an issue.
  • The support, or lack thereof. If you need support for this software, they take a long, long time to get back to you. You better know what you’re doing, because if you need to get a hold of them, I wish you the best of luck.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Application Integration
  • CRM Integration
  • Campaign Analysis
  • Campaign Scheduling
  • Collaboration Tools
  • Collaborative Workspace
  • Email Distribution
  • Email Marketing Management
  • Security
  • Team Collaboration
  • Performance Management

Images & Videos

Q & A

How much does Zendesk cost?

Zendesk offers two (5) primary subscription plans. These plans are the Essential Plan ($5 per month if billed annually and $9 per month if billed monthly), Team Plan ($19 per month if billed annually and $25 per month if billed monthly), Professional Plan ($99 yearly and $125 monthly), Enterprise Plan ($99 annual and $125 monthly) and Elite Plan ($199 annual).

What companies use Zendesk?

Nowadays, Zendesk has already garnered more than 5,000 customers worldwide. Along with this rapid growth, more and more companies have now realized how impactful Zendesk as a platform could be. Companies like Denver Broncos, SAP, Twitter, Lonely Planet, and more, already switched to Zendesk's top-notch customer solutions approach.

What payment method does Zendesk accept?

Currently, Zendesk accepts multiple payment methods around the globe, whether it is via credit card, PayPal, checks, or wire transfers. However, for Chat legacy version users, Zendesk recommends tapping to Legacy Chat Billing FAQ for more payment info.

Does Zendesk have a free trial version?

Yes, Zendesk offers a 14-day trial period with no credit card required, that one can get started within two minutes. Zendesk's free trial includes Sales, CRM, Projects, Billing, and more features offered in the Team Edition, but does not include Customer Portal or Advanced Analytics.

Is Zendesk secure to use?

Since Zendesk's UI and APIs are encrypted in the standard HTTPS/TLS (TLS 1.2 or higher) over public networks, the app ensures that all traffic between its users and the application itself is secure during transit. Additionally, the team also guarantees that email access is well-guarded through TLS encryption.

Is Zendesk easy to use?

With Zendesk's top-notch and all-inclusive solutions for customer service management, it also comes with its user-friendly capacity. What makes this platform excellent for various users is that it provides a solid option for companies looking for robust yet easy to use help desk and customer support software. It highly connects all support channels into one platform, plus it provides branding and customization options with robust analytics and reporting.

Alternatives

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