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10+ TeamSupport Alternatives and Competitors

TeamSupport

4.5 User Rating
$8.5 M Revenue
75+ No of Employees
2008 Founded
SaaS Industry
Customer Service Category
Johnson Robert CEO
Overview

TeamSupport is a customer service platform that caters more towards business to business or B2B type of companies. Along with its capabilities is collaboration, so that companies can avoid any miscommunications. On the business spectrum, on the other hand, TeamSupport is one of the fastest growing software companies that offers a customer service solution, since it started in 2008. In fact, the company is now earning $8.5 million per year with only a small group of personnel, specifically 75 or more. Based in Dallas, Texas, TeamSupport caters to numerous businesses in the States and in the world.

Aside from that, TeamSupport also competes with the best customer service platforms in the market. These include LiveAgent Customer Service, Zendesk, Freshdesk, AzureDesk, HubSpot Service, Zoho Desk, Groove, Helpscout, HappyFox, and Birdeye. If you are in need of a customer service platform, it is best to check with these companies first. So, get started on knowing more about them when you scroll down now.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk 4.8 Mikkel Svane $12 2003 $816.4 M 3570+ San Francisco 5000+ Reviews 150000+
LiveAgent Customer Service 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
Freshdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+
AzureDesk 4.5 Roma Shah $5 2014 N/A 1000+ New Jersey 2000+ Reviews N/A
Zoho Desk 4.5 Sridhar Vembu $13 1996 $500 M 9100+ Chennai 3000+ Reviews 30000000+
Helpscout 4.5 Nick Francis $20 2011 $15.1 M 100+ Massachusetts 2300+ Reviews 10000+
Groove 4.5 Alex Turnbull $9 2011 $3 M 69+ Newport 3000+ Reviews 50000+
HappyFox 4.4 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Birdeye 4.3 Naveen Gupta $250 2012 $57.4 M 170+ California 3000+ Reviews 10000+
HubSpot Service 4.5 Brian Halligan $35 2006 $513 M 3500+ Cambridge 3900+ Reviews 78700+

Pricing

Support Desk
  • $50/month
Enterprise
  • $65/month

Reviews

“ I enjoyed using team support ”

5/5 (overall) - Gary Matthews
Pros:
  • I love the webinars, I always feel like I learn a lot from the teachings. I like that the webinars are recorded and I can have access to go back and listen to any of them just in case I miss out.
  • This is a software used to develop customer interaction and help. It is very useful for many online customers
Cons:
  • Being cloud based comes with the usual downside, it gets the odd error due to cookies, slow network etc. This is no different to any other cloud based browser system that we’ve used.
  • Its hard to find a flaw to TeamSupport, but I have noticed that sometimes loading times for tickets and reports can be a bit longer than they should be.

“ Powerful software - easily customisable ”

4.3/5 (overall) - Sarah Crawford
Pros:
  • I like the fact that team support is straight to the point with b2b and helps teams communicate efficiently unique ticket id which helps major.
  • I like that it is easy to read, it is color-coded in a way that you can understand.
Cons:
  • To begin with, the system is “clunky. Maybe they’re trying to be all things to all men, but in trying to be so broad in scope, they missed the mark.
  • It was sort of challenging to teach EVERYONE how to use teamsupport efficiently. You had some people who caught on fast to the interface while others failed to properly communicate their struggles.

“ Great Tool for support and knowledge ”

3.8/5 (overall) - Verified Reviewer
Pros:
  • It very easy to communicate back and forth between the customer who enters a ticket as well as with other staff members, ability to have public and private comments, also there is a lot of customization we can do ourselves.
  • The CDI or Customer Distress Index is a great feature that allows client support contacts to see how the client is in terms of satisfaction. As a company you are able to weigh different criteria to gauge how at risk your clients are.
Cons:
  • The search isn’t always great but they have been working on improving that. Once in a while the dashboards get wonky but it simply requires a refresh of the page and everything is back to normal.
  • The ability for more robust or adhoc reporting.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Assessment Management
  • Business Intelligence
  • CRM Integration
  • Campaign Analysis
  • Collaboration Tools
  • Collaborative Workspace
  • Email Distribution
  • Security
  • Team Collaboration
  • Predictive Sales
  • Marketing Automation

Images & Videos

Q & A

Is TeamSupport secure to use?

To ensure that security and privacy measures are strictly implemented, TeamSupport continually develops its infrastructure by establishing policies and procedures. TeamSupport is encrypted in SSL/TLS (AES 256), follows the compliance set by Business Associate Agreements (BAAs), Health Insurance Portability and Accountability Act (HIPAA), and the Health Information Technology for Economic and Clinical Health Act (HITECH)

How much does TeamSupport cost?

TeamSupport has two help desk pricing plans tailored to fit your help desk needs; the Support Desk plan and the Enterprise plan. The Support Desk plan cost at $50 per agent per month, while the Enterprise plan is at $65 per agent per month. TeamSupport's packages already include all of its essential features like Customer management features, Ticket management features, Reporting and analytics, integrations, and more.

What software that TeamSupport integrates with?

Utilizing TeamSupport means that you can also integrate it with other third-party apps. With TeamSupport, you can get integration access with Salesforce, Oracle, Zoho, MailChimp, Dropbox, Slack, Zappier, Twitter, and so much more.

What access can I get from TeamSupport's reporting and analytics?

TeamSupport's reporting and analytics provide you a variety of tools that are highly beneficial for your operation. It includes a variety of stock reports, customizable dashboards, advanced custom reports, and group reporting access.

Are there any hidden charges for TeamSupport?

There are no hidden fees when it comes to TeamSupport's subscription features. All of your subscription plans from the app cover all the features listed on the help desk software pricing page. This procedure is to ensure that TeamSupport can provide better customer support, through establishing transparent pricing as possible.

What company size does TeamSupport assist?

Whether your company is a large-scale enterprise or just small-time, TeamSupport can provide you the solution that you need. What also makes this app a great platform is that its service adjusts with its users, as their company grows through time.

Alternatives

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