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10+ LiveAgent Customer Service Alternatives and Competitors

LiveAgent Customer Service

4.8 User Rating
$3.6 M Revenue
50+ No of Employees
2004 Founded
SaaS Industry
Customer Service Category
Viktor Zeman CEO
Overview

LiveAgent Customer Service is a live chat software that enables businesses to attend to customer needs online. On top of that, it caters to mid-sized to large businesses as well. The company, established in Bratislava, Slovakia on 2004, is now one of the top platforms in the industry. Although it has a relatively small group of employees, about 50 or more, LiveAgent Customer Service provides all users with complete access for better customer relationships. Among those employees, the platform currently has three that stood out. These are Jana Kavuličová as a Sales Representative, Martin Pullmann as Integration Specialist, and Matej Kukucka as Head of Marketing.

Now, there is no doubt that LiveAgent Customer Service can provide you with the tools that you need to serve your customers better. However, it is also important to note that it is not the only platform that does so. There are other customer service software companies that are also available in the market. These platforms are Zendesk, Freshdesk, AzureDesk, HubSpot Service, Team Support, Zoho Desk, Groove, Helpscout, and Happyfox. If you want to know more about these tech companies, you can do so by scrolling down this page.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk 4.8 Mikkel Svane $12 2003 $816.4 M 3570+ San Francisco 5000+ Reviews 150000+
Freshdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+
TeamSupport 4.5 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
AzureDesk 4.5 Roma Shah $5 2014 N/A 1000+ New Jersey 2000+ Reviews N/A
Zoho Desk 4.5 Sridhar Vembu $13 1996 $500 M 9100+ Chennai 3000+ Reviews 30000000+
Helpscout 4.5 Nick Francis $20 2011 $15.1 M 100+ Massachusetts 2300+ Reviews 10000+
Groove 4.5 Alex Turnbull $9 2011 $3 M 69+ Newport 3000+ Reviews 50000+
HappyFox 4.4 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Birdeye 4.3 Naveen Gupta $250 2012 $57.4 M 170+ California 3000+ Reviews 10000+
HubSpot Service 4.5 Brian Halligan $35 2006 $513 M 3500+ Cambridge 3900+ Reviews 78700+

Pricing

Free
  • $0
  • 7 Days
  • 1 Email address
  • 1 Phone number
Ticket
  • $15/agent/mo
  • Unlimited
  • Unlimited
  • Unlimited
Ticket+Chat
  • $29/agent/mo
  • Unlimited
  • Unlimited
  • Unlimited
All-inclusive
  • $39/agent/mo
  • Unlimited
  • Unlimited
  • Unlimited

Key Employees

Image Name Designation Email ID Twitter Linkedin
Jana Kavulicova Sales representative N/A N/A https://sk.linkedin.com/in/jana-kavuli%C4%8Dov%C3%A1-09b4a437
Martin Pullmann Integration Specialist N/A N/A https://sk.linkedin.com/in/martin-pullmann-84545465
Matej Kukucka Head of Marketing N/A N/A https://sk.linkedin.com/in/matejkukucka

Reviews

“ Easy tool to keep track of information ”

4.7/5 (overall) - Roberlandy Verdecia
Pros:
  • The ability to tag and categorize incoming emails before you read them is amazing. It really helps when you are in a busy period and need to be as efficient as possible.
  • My overall experience with live agent has been great. The service this software provides is truly amazing, and the ease of access to locate and reply to emails is really helpful.
Cons:
  • They can only indicate the time of the first and second response. I understand that for most situations this is enough, but it would be possible to add to the pre-tuning period of the problem.
  • The user experience is so bad. It just looks awful and is a bit tricky to use.”

“ Live-Agent is for you ”

4/5 (overall) - Robert Shanks
Pros:
  • Functionality, and the ability to instantly provide solutions to our clients, and prospective clients. The ability to attach files directly in the chat window is my most favorite feature.
  • Let it be facebook or email, Liveagent puts them together in one inbox. This is a very mature software with a great knowledge base that helps both customers and agents.
Cons:
  • The only complaint I have is that when I connect my gmail account to the software it automatically marks my email as read. Very annoying when you’re on the go.
  • The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.

“ Significant Value for the price ”

3.5/5 (overall) - Ben Hill
Pros:
  • The system is easy to use and my staff was able to quickly learn the system. It’s set up in a logical way and their customer support is fantastic. This software makes it easier for my team to stay organized and prioritize tasks accordingly.
  • I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners. Customer care departments can handle a lot of work single-handedly using LiveAgent.
Cons:
  • I wish there was a way to customize the “ticket number.” It’s is auto-generated and sometimes our clients remove the information because they think it looks suspicious. This causes problems when a client replies since the system then creates a new ticket without connecting to the original message.
  • There a ton of good things to mention but among all the goodies there is one thing that might need improvement. This little improvement mist is done in the customization ability of the knowledge base and the chat widget. There are certain things that need CSS knowledge to amend.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Application Integration
  • Billable Hours Tracking
  • Campaign Analysis
  • CRM Integration
  • Collaboration Tools
  • Collaborative Workspace
  • Sales Force Automation
  • Team Collaboration
  • Security
  • Performance Management
  • Predictive Sales

Images & Videos

Q & A

Is there any free version for LiveAgent?

Fortunately, users can also access LiveAgent software for free—however, LiveAgent's free-trial version as its limitations in terms of its access. Users can only enjoy ticket history access for seven days, one email ticketing access, one live chat button, and one phone number for call center support.

Are there any integrations for LiveAgent?

Like any other platform for customer service, LiveAgent provides integration to multiple applications, whether for marketing, collaboration, and project management as well. Users can integrate LiveAgent with applications, such as ProjectManger.com, Slack, WordPress, Squarespace, Drupal, and ChargeDesk.

What operations best to use LiveAgent?

As an all-in-one platform for help desk, LiveAgent extremely extends its scale to various businesses. LiveAgent is perfectly tailored for any users, whether start-ups, SMBs, and enterprise businesses.

How safe is it to use LiveAgent?

Safety and security is also the top priority for LiveAgent. When it comes to this matter, the software strictly implements protocols and measures to ensure their user's security. LiveAgent provides IP Ban access for visitors that unverified, 2-Step Verification, HTTPS Encryption, Multiple Data Centers, and GDPR compliance. So, highly guaranteed that you can utilize LiveAgent without the stress of worrying about your data security.

Can I access LiveAgent via mobile app?

Having access to mobile platforms are also one of the best features that LiveAgeent has. LiveAgent offers access for both iOS and Android apps keeping its users to stay on track anytime, anywhere. So, users can easily respond to tickets, chat with customers directly from the app, get push notifications of new chats, and so much more, even on the go.

Can I connect LiveAgent to Facebook?

Yes, users can easily connect to the Facebook app, allowing them to track wall posts, messages, comments, and customer requests. On top of that, users can also archive Facebook communication into tickets.

Alternatives

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