10+ HubSpot Service Alternatives and Competitors

HubSpot Service

9 User Rating
$513 M Revenue
3500+ No of Employees
2006 Founded
SaaS Industry
Customer Service Category
Brian Halligan CEO
Overview

HubSpot Service is an online customer service software developed for businesses of all sizes. A few of its key features include managing contacts, service requests, schedules, appointments, and more. These are only a few reasons why you should use it for your daily operations. Another reason is that it serves more than 78,000 customers. The sheer number of customers alone can provide a reason for you to use the app. Aside from that, HubSpot Service also offers an affordable price plan, which starts at $35 per month or $420 per year. Thanks to company CEO, Brian Halligan, and its 3,500 employees, HubSpot Service can provide quality tools and features for you.

On top of that, with a revenue of $513 million per year, HubSpot Service offers its capabilities in a number of key industries. However, bear in mind that it is not the only customer service platform available. That said, HubSpot Service competes with top companies, such as LiveAgent Customer Service, Freshdesk, Zendesk, AzureDesk, TeamSupport, Zoho Desk, Groove, Helpscout, HappyFox, and Birdeye. Learn more about what these software companies bring to the table as you scroll down now.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
LiveAgent Customer Service LiveAgent Customer Service 9.5 Viktor Zeman N/A 2004 N/A 50+
Bratislava
1788+ Reviews
2.8K +
Zendesk Zendesk 9.5 Mikkel Svane $12 2003 $816.4 M
3,570+
San Francisco 5000+ Reviews
150K +
Freshdesk Freshdesk 9.4 Girish Mathrubootham N/A 2003 $100 M
2,000+
California 4600+ Reviews
150K +
AzureDesk AzureDesk 9 Roma Shah $5 2014 N/A 1,000+
New Jersey
2000+ Reviews
N/A
HubSpot Service HubSpot Service 9 Brian Halligan $35 2006 $513 M
3,500+
Cambridge 3900+ Reviews
78.7K +
TeamSupport TeamSupport 9 Johnson Robert $50 2008 $8.5 M
75+
Dallas 2500+ Reviews
N/A
Zoho Desk Zoho Desk 9 Sridhar Vembu $13 1996 $500 M
9,100+
Chennai 3000+ Reviews
30M +
Groove Groove 8.9 Alex Turnbull $9 2011 $3 M
69+
Newport
3000+ Reviews
50K +
Helpscout Helpscout 8.9 Nick Francis $20 2011 $15.1 M
100+
Massachusetts 2300+ Reviews
10K +
HappyFox HappyFox 8.8 Shalin Jain $29 2011 $11.5 M
110+
California 2900+ Reviews
N/A

Pricing

Starter
$35/Month
$420/Year
Live chat
Team email
Simple Automation
Professional
$280/Month
$3360/Year
Live chat
Team email
Task automation
Enterprise
$840/Month
$10,080/Year
Live chat
Team email
Slack integration

Key Employees

ImageNameDesignationLinkedin
Michael WaltonMichael WaltonVP Producthttps://www.linkedin.com/in/michaelwalton
Gil RoederGil RoederPaid Search Consultanthttps://www.linkedin.com/in/gilroeder

Reviews

“ Is great to have it all together in one place ”

9.5/10 (overall) - Jon Urdirotz Gorospe
Pros
  • This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.
  • I have been using it for less than 3 months and feel super comfortable using this CRM. Everything is nicely organized and it is a very nice 2019 CRM.
Cons
  • The Service Hub is a newer product they offer and the functionality of the product is limited. However, I have no double it will evolve over time.
  • Sometimes connection errors, Although the issue is usually very quickly fixed it can be sometimes frustrating.

“ Works great! ”

9/10 (overall) - Kaisha Genthe
Pros
  • I am really impressed with how easy it is to use. I love the feature of being able to upload images, videos and links on the pages that I am creating.
  • Hubspot has some great features and I come from using Salesforce, the only down size is the quotes are not great on the way we do business and as far as I’m aware cannot be changed.
Cons
  • If you have more than 5 pipelines we should have a large screen, or else you will get bored of doing scroll aside.
  • The only downside to the service hub would be the intermittent outages. We rely so heavily on HubSpot Service Hub that when something does occur, it affects us greatly.

“ Great choice for scaling up your Support Teams ”

8/10 (overall) - Brigitte Suijk
Pros
  • We were already using the CRM features of Hubspot and liked the idea of combining with our service desk. We automatically create tickets from chats, which makes dropping the ball on tickets harder to do. The knowledge base is flexible, and the layout templates allowed us to get on-brand.
  • Easy to retrieve all of the information on a customer. Can keep all the records/notes/emails all under one email address.
Cons
  • I’d love to see an OAuth option in the future to put our knowledge base behind a login.
  • The ticket system is not designed for high volume. You can’t see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn’t reopen so we miss emails unless we are double checking our notifications. Limited reporting.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Intergration
  • Application Integration
  • Assignment Management
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Intelligence
  • CRM Integration
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Collaboration Tools
  • Marketing Automation

Images & Videos

Q & A

Q. How much does HubSpot Service cost?

HubSpot’s Service Hub product is available via four plans, along with varying features and add-ons. The first subscription plan is the Starter plan, which costs $50/month, next is the Professional at $400–$800, and Enterprise for $1200– $3200.

Q. What does HubSpot Service integrate with?

Powerful integrations are one of the features that Hubspot provides to its end-users. Upon utilizing HubSpot Service, you can highly integrate it with applications like SurveyMonkey, Eventbrite, Wistia, Zendesk, and so much more. Integrating HubSpot to these apps would just take a simple step to configure so that you can immediately start sharing data across all major systems.

Q. What's the difference between HubSpot and Salesforce?

The distinctive difference between HubSpot and Salesforce is that Salesforce has highly customizable lead management and scoring, while HubSpot focuses more on inbound and content marketing.

Q. Who uses HubSpot Service?

When it comes to clients, no question that HubSpot Service has already established a solid partnership with various companies today, considering they have more than 3642+ users. Renowned companies like Accenture, Trello, Strava, Tutor Platform, Mollie, SendGrid, and Trustpilot reportedly use HubSpot as their platform for customer service solutions.