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10+ HubSpot Service Alternatives and Competitors

HubSpot Service

4.5 User Rating
$513 M Revenue
3500+ No of Employees
2006 Founded
SaaS Industry
Customer Service Category
Brian Halligan CEO
Overview

HubSpot Service is one of the available cloud-based customer service platforms in today's market. This product from HubSpot and is designed for businesses of various sizes. This software manages contacts, requests, appointment schedules, and more customer service outlets, vital for every business customer service relations. What's more is that HubSpot Service features lead generation, reporting, conversion analytics, and marketing automation solutions.

Moreover, HubSpot is just like other software today, for it also has disadvantages. Although having some disadvantages for an app is pretty standard, you still have to consider these, which can profoundly affect your overall user experience.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk 4.8 Mikkel Svane $12 2003 $816.4 M 3570+ San Francisco 5000+ Reviews 150000+
LiveAgent Customer Service 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
Freshdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+
TeamSupport 4.5 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
AzureDesk 4.5 Roma Shah $5 2014 N/A 1000+ New Jersey 2000+ Reviews N/A
Zoho Desk 4.5 Sridhar Vembu $13 1996 $500 M 9100+ Chennai 3000+ Reviews 30000000+
Helpscout 4.5 Nick Francis $20 2011 $15.1 M 100+ Massachusetts 2300+ Reviews 10000+
Groove 4.5 Alex Turnbull $9 2011 $3 M 69+ Newport 3000+ Reviews 50000+
HappyFox 4.4 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Birdeye 4.3 Naveen Gupta $250 2012 $57.4 M 170+ California 3000+ Reviews 10000+

Pricing

Starter
  • $35/Month
  • $420/Year
  • Live chat
  • Team email
  • Simple Automation
Professional
  • $280/Month
  • $3360/Year
  • Live chat
  • Team email
  • Task automation
Enterprise
  • $840/Month
  • $10,080/Year
  • Live chat
  • Team email
  • Slack integration

Key Employees

Image Name Designation Email ID Twitter Linkedin
Michael Walton VP Product N/A N/A https://www.linkedin.com/in/michaelwalton
Gil Roeder Paid Search Consultant N/A N/A https://www.linkedin.com/in/gilroeder

Reviews

“ Is great to have it all together in one place ”

4.7/5 (overall) - Jon Urdirotz Gorospe
Pros:
  • This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.
  • I have been using it for less than 3 months and feel super comfortable using this CRM. Everything is nicely organized and it is a very nice 2019 CRM.
Cons:
  • The Service Hub is a newer product they offer and the functionality of the product is limited. However, I have no double it will evolve over time.
  • Sometimes connection errors, Although the issue is usually very quickly fixed it can be sometimes frustrating.

“ Works great! ”

4.5/5 (overall) - Kaisha Genthe
Pros:
  • I am really impressed with how easy it is to use. I love the feature of being able to upload images, videos and links on the pages that I am creating.
  • Hubspot has some great features and I come from using Salesforce, the only down size is the quotes are not great on the way we do business and as far as I’m aware cannot be changed.
Cons:
  • If you have more than 5 pipelines we should have a large screen, or else you will get bored of doing scroll aside.
  • The only downside to the service hub would be the intermittent outages. We rely so heavily on HubSpot Service Hub that when something does occur, it affects us greatly.

“ Great choice for scaling up your Support Teams ”

4/5 (overall) - Brigitte Suijk
Pros:
  • We were already using the CRM features of Hubspot and liked the idea of combining with our service desk. We automatically create tickets from chats, which makes dropping the ball on tickets harder to do. The knowledge base is flexible, and the layout templates allowed us to get on-brand.
  • Easy to retrieve all of the information on a customer. Can keep all the records/notes/emails all under one email address.
Cons:
  • I’d love to see an OAuth option in the future to put our knowledge base behind a login.
  • The ticket system is not designed for high volume. You can’t see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn’t reopen so we miss emails unless we are double checking our notifications. Limited reporting.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Application Integration
  • Assignment Management
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Intelligence
  • CRM Integration
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Collaboration Tools
  • Marketing Automation

Images & Videos

Q & A

How much does HubSpot Service cost?

HubSpot's Service Hub product is available via four plans, along with varying features and add-ons. The first subscription plan is the Starter plan, which costs $50/month, next is the Professional at $400–$800, and Enterprise for $1200– $3200.

What does HubSpot Service integrate with?

Powerful integrations are one of the features that Hubspot provides to its end-users. Upon utilizing HubSpot Service, you can highly integrate it with applications like SurveyMonkey, Eventbrite, Wistia, Zendesk, and so much more. Integrating HubSpot to these apps would just take a simple step to configure so that you can immediately start sharing data across all major systems.

What's the difference between HubSpot and Salesforce?

The distinctive difference between HubSpot and Salesforce is that Salesforce has highly customizable lead management and scoring, while HubSpot focuses more on inbound and content marketing.

Who uses HubSpot Service?

When it comes to clients, no question that HubSpot Service has already established a solid partnership with various companies today, considering they have more than 3642+ users. Renowned companies like Accenture, Trello, Strava, Tutor Platform, Mollie, SendGrid, and Trustpilot reportedly use HubSpot as their platform for customer service solutions.

What makes HubSpot Service a unique app?

The primary reason why HubSpot Service is the perfect platform for customer service is that it offers a full-stack and comprehensive features for customer service. With CRM at its core, HubSpot Service is a powerful app alone, especially when users integrate it with all of HubSpot's products together. Overall, HubSpot Service is a powerful platform that effectively converts leads.

Is HubSpot safe to use?

Ultimately, HubSpot products are safe to use, for it implements processes that comply with international regulatory guidelines for cloud security, like Cloud Security Alliance CCM and COBIT. Also, HubSpot follows with NIST SP 800 and ISO 27001.

Alternatives

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