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10+ Helpscout Alternatives and Competitors

Helpscout

4.5 User Rating
$15.1 M Revenue
100+ No of Employees
2011 Founded
SaaS Industry
Customer Service Category
Nick Francis CEO
Overview

Help Scout is a comprehensive help desk software designed to provide a simple customer service solution for businesses. Officially founded in April 2011 under the parent company, Brightwurks, Help Scout's co-founders Nick Francis, Jared McDaniel, and Denny Swindle primarily launched the application while participating in the Techstars Boston startup accelerator program. Since its establishment, Help more than 10,000 businesses have trusted Scout in 140 countries as the application provides extensive features that help them leverage their help desk processes. Extensive features like shared inbox, reporting, live chat, knowledgebase, in-app messaging, integrations, customer management—these are few of the most powerful capabilities that Help Scout provides to renowned businesses like Tuft and Needle, Reddit, Mixmax, and Litmus. And that doesn't just stop there, for Help, Scout continuously improves its service as they extend its powerful capabilities through mobile platforms. With its popularity in today's market, Help Scout competes for the best help desk and customer service software, at par with other platforms like Zendesk, LiveAgent, Freshdesk, TeamSupport, and HubSpot Service Hub.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk 4.8 Mikkel Svane $12 2003 $816.4 M 3570+ San Francisco 5000+ Reviews 150000+
LiveAgent Customer Service 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
Freshdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+
TeamSupport 4.5 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
AzureDesk 4.5 Roma Shah $5 2014 N/A 1000+ New Jersey 2000+ Reviews N/A
Zoho Desk 4.5 Sridhar Vembu $13 1996 $500 M 9100+ Chennai 3000+ Reviews 30000000+
Groove 4.5 Alex Turnbull $9 2011 $3 M 69+ Newport 3000+ Reviews 50000+
HappyFox 4.4 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Birdeye 4.3 Naveen Gupta $250 2012 $57.4 M 170+ California 3000+ Reviews 10000+
HubSpot Service 4.5 Brian Halligan $35 2006 $513 M 3500+ Cambridge 3900+ Reviews 78700+

Pricing

Standard
  • $25/user/mo/Monthly
  • $20/user/mo/Yearly
  • 3 Mailboxes, 1 Docs site
  • API and 50+ integrations
  • Automated Workflows
  • Free 15-day Trail
Plus
  • $40/user/mo/Monthly
  • $35/user/mo/Yearly
  • 10 Mailboxes, 1 Docs site
  • API and 50+ integrations
  • Automated Workflows
  • Free 15-day Trail
Company
  • Contact Us
  • Unlimited Mailboxes, Docs sites
  • API and 50+ integrations
  • Automated Workflows

Key Employees

Image Name Designation Email ID Twitter Linkedin
Alexia Idoura Cybersecurity N/A N/A https://www.linkedin.com/in/alexiapidoura
Julie Menge HR Operations Lead N/A N/A https://www.linkedin.com/in/juliemenge
Zuzana Sekerova Senior Product Manager N/A N/A https://www.linkedin.com/in/sekerova

Reviews

“ Simply the best customer support system ”

4.7/5 (overall) - Andrea N.
Pros:
  • For any business, customer satisfaction is crucial. Help Scout is the tool to make it fun and easy.
  • There are some minor things that I’d be happy if help scout improve upon, but otherwise I’m very happy with them.
Cons:
  • Embedded Docs is limited and does not support the same styling options as the microsite version. Having to pay an extra for the new Beacon 2.0 when the former Beacon was included in the plan.
  • The lack of integrations. They just rolled out with a Salesforce integration, but lack integrations in other areas.

“ Shaun VanWeelden ”

4.5/5 (overall) - Stellar Support Tool for SaaS companies
Pros:
  • It’s your best solution on the market if you are looking to interact with your customers only via email. Really easy to implement and the CS is really helpful too.
  • This mirrors our own approach and it’s great seeing that in action. They are also great at handling questions and service requests, and I love all the support and information resources they offer.
Cons:
  • The original automated format would change tickets for me and on my first tries, I ended up responding to the wrong tickets or closing the wrong tickets.
  • I found it confusing at first because I didn’t know where the closed messages were going, and I was nervous about closing messages, that they would disappear. But it just took some learning.

“ Great for customer service and internal requests ”

3.7/5 (overall) - Verified Reviewer
Pros:
  • Extremely easy to set up, add employees to, and use on a daily basis without hassle. -Love the option to assign communications and update the status of them. -Simple, straightforward design. -Did I mention is was easy? Almost no training required.
  • I like how transparent the experience is for the user and how easy it is to set up and use. I like the integration with the KB system to quickly insert a reference to the article.
Cons:
  • It would be nice to have more customization options. The simplicity is of appeal here, but the limitations are noticeable.
  • Difficult to tell. I’m really enjoying everything on it, especially now that they added the live chat so I can stop using other software for that. Maybe I’d love a more advanced system to manage the custom replies. I’d appreciate if there’s a better way to manage formatting inside the editor for the KB.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Assessment Management
  • Application Integration
  • Business Intelligence
  • CRM Integration
  • Campaign Analysis
  • Collaboration Tools
  • Collaborative Workspace
  • Customer Support
  • Customization
  • Security
  • Team Collaboration

Images & Videos

Q & A

Can I get a discount for Help Scout?

Fortunately, Help Scout aims to do what's best for your business, especially if you're handling a startup. For eligible startups, the pricing cost for Help Scout is just $50/month for the whole year. Fortunately, Help Scout aims to do what's best for your business, especially if you're handling a startup. For eligible startups, the pricing cost for Help Scout is just $50/month for the whole year.

How much does Help Scout cost?

The pricing for Help Scout's subscription comes into three plans: the Standard, Plus, and Company plan. The Standard plan costs $25 per user per month, while the Plus plan is $40 per user per month. For the Company plan, it's pricing cost would depend, for it's a personalized service for large teams. If you wish to save up to 33%, you can choose to subscribe to the annual plan.

Can I integrate Help Scout with other software?

One of the best features that Help Scout provides is its integration to third-party apps. Help Scout can be integrated with multiple applications that are available today like Hively, Shopify, Trello, HubSpot, Freshbooks, Salesforce, and more.

Is Help Scout accessible via mobile?

Yes, Help Scout can be accessed through mobile platforms, whether it is iOS or Android devices. Help Scout's accessibility through mobile allows its users to support customers and empower team collaboration while on the go.

Is Help Scout safe to use?

Help Scout is committed to keeping its user's data secure and being transparent about their practices as a business. Concerning the app's security, Help Scout adheres to enterprise-level security standards, ensuring its users that their data is protected. The application follows compliance for HIPAA, PCI Level I, EU/US Privacy Shield Swiss/US Privacy Shield, and GDPR Readiness.

What companies use Help Scout as their customer-relation platform?

With more than 10,000+ companies that use Help Scout, no doubt that the software's name has already been on the books. To cite a few, here are some of the following companies that trusted Help Scout:

  • Trello
  • Basecamp
  • Zapier
  • Buffer
  • Treehouse
  • Reddit

Alternatives

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