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10+ HappyFox Alternatives and Competitors

HappyFox

4.4 User Rating
$11.5 M Revenue
110+ No of Employees
2011 Founded
SaaS Industry
Customer Service Category
Shalin Jain CEO
Overview

HappyFox is another help desk software build for customer-driven organizations and businesses. HappyFox is primarily under HappyFox, Inc's help desk and customer support product suite headquartered in Irvine, California, established in 2011. This software-as-a-service (SaaS) support platform offers an extensive help desk and ticketing system, perfect for various operations like education, media, e-commerce, retail, information technology, manufacturing, and non-profit. Extending in over 12,000 companies in 70+ countries, HappyFox has been rated as one of the best help desk software by several entities like G2 and GetApp. Under the supervision of the current CEO, Shalin Jain, HappyFox remains to expand its community as the company now holds 110+ professional employees. HappyFox also becomes one of the top competitors for other customer service and help desk platforms like LiveAgent Customer Service, Zendesk, Freshdesk, AzureDesk, HubSpot Service, and TeamSupport. Furthermore, as it expands its reach all over several companies around the globe, HappyFox now earns annual revenue of $11.5 million.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk 4.8 Mikkel Svane $12 2003 $816.4 M 3570+ San Francisco 5000+ Reviews 150000+
LiveAgent Customer Service 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
Freshdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+
TeamSupport 4.5 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
AzureDesk 4.5 Roma Shah $5 2014 N/A 1000+ New Jersey 2000+ Reviews N/A
Zoho Desk 4.5 Sridhar Vembu $13 1996 $500 M 9100+ Chennai 3000+ Reviews 30000000+
Helpscout 4.5 Nick Francis $20 2011 $15.1 M 100+ Massachusetts 2300+ Reviews 10000+
Groove 4.5 Alex Turnbull $9 2011 $3 M 69+ Newport 3000+ Reviews 50000+
Birdeye 4.3 Naveen Gupta $250 2012 $57.4 M 170+ California 3000+ Reviews 10000+
HubSpot Service 4.5 Brian Halligan $35 2006 $513 M 3500+ Cambridge 3900+ Reviews 78700+

Pricing

Mighty
  • $39/mo/Monthly
  • $29/mo/Yearly
  • Canned Actions
  • SLA Management
  • Knowledge base
  • Migration Assistance
Fantastic
  • $79/mo/Monthly
  • $69/mo/Yearly
  • Canned Actions
  • SLA Management
  • Knowledge base
  • Migration Assistance
Enterprise Plus
  • $99/mo/Monthly
  • $89/mo/Yearly
  • Canned Actions
  • SLA Management
  • Knowledge base
  • Migration Assistance

Key Employees

Image Name Designation Email ID Twitter Linkedin
Pulkit Sankhla Enterprise Account Executive N/A N/A https://www.linkedin.com/in/pulkitsankhla
Aarti Shah Marketing Associate N/A N/A https://in.linkedin.com/in/aarti-shah-9343724
Glen Harper N/A N/A N/A https://www.linkedin.com/in/glenrharper

Reviews

“ Happyfox is changing the way helpdesk solutions run. ”

5/5 (overall) - Abimbola Kolor
Pros:
  • I would, and have, recommend this software to anyone looking for a great program for their business.
  • We use this as an internal tool to track service and maintenance requests within our organization. It’s been very useful at providing tracking and transparency.
Cons:
  • It’s something you see so often in messenger type programs. After i filled out question and remarks, i have no idea if anyone saw it.
  • Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings.

“ HappyFox Happy User ”

4.5/5 (overall) - David Oberlin
Pros:
  • Using HappyFox is helpful because it allows the corporate and in-club teams to efficiently communicate and delegate tasks between the appropriate individuals.
  • I love the custom features available. It is simple and easy to communicate with clients and keep up to date on product records, etc.
Cons:
  • A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base.
  • Not easy to understand who received what (when a part of a grouping/team). Easy to get lost in the software.

“ Outstanding Help desk software at an attractive price ”

3.7/5 (overall) - Julian Bosdari
Pros:
  • Intuitive interface that helps focus on incoming requests Highly customizable
  • Customization and branding options by far have been the most impressive. From the cosmetic features to the ticket fields and report types.
Cons:
  • It creates a ticket of every email sent to the mail id, irrespective of their authenticity.
  • There are some features that I would expect to be standard that are not yet available. For example, having multiple time zones is not an option, customer generated reports are not available, only to staff members. So my staff is required to run those reports for our customers.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Agile Software Development
  • Application Integration
  • Billable Hours Tracking
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Collaboration Tools
  • Collaborative Workspace
  • Team Collaboration
  • Sales Force Automation
  • Security

Images & Videos

Q & A

What is HappyFox best used in?

When it comes to its scope, HappyFox proudly offers its exclusivity for businesses of various sizes, whether it is education, media, e-commerce, retail, information technology, manufacturing, non-profit, or government. As long as they require a robust customer support system, HappyFox helps deliver high-end help desk solutions in just one software.

Does HappyFox offer free trial access?

Yes, HappyFox offers a 14-day trial for users. What's fantastic is that users can freely request a demo to determine if HappyFox Chat is the right fit for their organization. Once the team can identify its user's specific needs, they would be the ones who will set up a trial account.

How much does HappyFox would cost?

HappyFox offers four main pricing tiers to its users, namely the Mighty plan, Fantastic plan, Enterprise plan, and Enterprise Plus plan. These plans would amount ranging from $29 to $89 per user per month. When paid annually, an additional $10 monthly is charged per user, regardless of the price level.

What are some of HappyFox's offered suites?

What are some of HappyFox's offered suites?

What apps can be integrated into HappyFox?

What makes HappyFox a solid platform for customer service is that it scales its scope into a vast range. Hence, the app also provides multiple integrations with various third-party applications. HappyFox can be integrated with Slack, Jira, Aircall, Azure, Magento, Shopify, and so much more.

What companies today that use HappyFox?

No doubt that the growth of HappyFox through time is flourishing. Today, more companies have now trusted HappyFox as their platform for customer service, like Accelerate Education, Allura Printing Inc., BGZ Brands, Fortune Trading Corporation, LoanLogics, Metroland Media, and so much more.

Alternatives

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